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- 05-08-2006, 10:02 AM #1Guest
[email protected] wrote:
> SunCom is well aware of the problem about inability to send and receive
> text messages. In North Carolina the Attorney General is
> investigating over 150 angry complaints from SunCom customers.
> A few weeks ago I became the unfortunate owner of a SunCom package
> which was utterly useless because of basic inaudibility. After I
> returned the cellphone and sent a copy of our complaint to Attorney
> General Roy Cooper to SunCom because they withheld most of our money,
> Brooke Garthright, senior account response representative in Richmond,
> VA, promised to refund $199. This promise was made a week ago and so
> far has not been kept. E-mail to Ms. Garthright at
> [email protected] continues to remain unanswered. One need not
> mention that phone calls are not returned either.
Update: Just after I had posted the above message, Brooke Garthright,
Senior Executive Response Representative with SunCom in Richmond, VA,
again phoned, this time to say that SunCom would overnight a check to
us on Thursday for delivery of the entire refund of $199 on Friday. Of
course this is the second such promise she has made, and if it is
broken like her first promise she is a two-timer at mendacity. I told
her I would hang my hat on what she had told me. So we'll see.
The point is, however, that you had better be very careful when dealing
with SunCom. My experience is that many of their declarations turn out
not to be true. "Truth in wireless" is one. "And we get it" is
another. They don't get it: the customer is buying a phone which
performs miserably.
*************************
May 8, 2006 Update
SunCom, after many broken promises refunded our deposit for a defective
SunCom phone and service. In NC an avalanche of complaints to the
Attorney General got their attention. Over 150 North Carolinians
complained to the Attorney General, Roy Cooper, about lousy and
deceptive practices of SunCom.
However, the first of 2006, SunCom, after having refunded our money,
sent us a bill for almost $400, and I sent them copies of the paperwork
wherein Brooke Garthright, SunCom senior account representative of
Richmond, VA, had sent us a refund check and letter of apology for the
bum service they sold us.
So we never heard anything more and assumed the matter was closed. We
certainly reasonably assumed we owed SunCom nothing, and that we would
never again have any business with them and never wanted to hear from
them again.
But then April 26, 2006 we received a nasty letter from a collection
agency in NJ -- Accounts Receivable Management, Inc., demanding payment
of $253.75, but suggesting they would settle for $177.63. The
collection account lists SunCom's exact account number with us when
they refunded our payment and deposit --- account no. 1006127142.
Folks, if you ever have any dealings with these crooked SunCom bastards
and the same agonizing problems befall you which befell us, don't say
you weren't warned.
› See More: Slimy Criminals Known as SunCom
- 05-08-2006, 05:12 PM #2JeremyGuest
Re: Slimy Criminals Known as SunCom
<[email protected]> wrote in message
news:[email protected]...
>
>
> [email protected] wrote:
>> SunCom is well aware of the problem about inability to send and receive
>> text messages. In North Carolina the Attorney General is
>> investigating over 150 angry complaints from SunCom customers.
>
>> A few weeks ago I became the unfortunate owner of a SunCom package
>> which was utterly useless because of basic inaudibility. After I
>> returned the cellphone and sent a copy of our complaint to Attorney
>> General Roy Cooper to SunCom because they withheld most of our money,
>> Brooke Garthright, senior account response representative in Richmond,
>> VA, promised to refund $199. This promise was made a week ago and so
>> far has not been kept. E-mail to Ms. Garthright at
>> [email protected] continues to remain unanswered. One need not
>> mention that phone calls are not returned either.
>
>
>
> Update: Just after I had posted the above message, Brooke Garthright,
>
> Senior Executive Response Representative with SunCom in Richmond, VA,
> again phoned, this time to say that SunCom would overnight a check to
> us on Thursday for delivery of the entire refund of $199 on Friday. Of
>
> course this is the second such promise she has made, and if it is
> broken like her first promise she is a two-timer at mendacity. I told
> her I would hang my hat on what she had told me. So we'll see.
>
> The point is, however, that you had better be very careful when dealing
>
> with SunCom. My experience is that many of their declarations turn out
>
> not to be true. "Truth in wireless" is one. "And we get it" is
> another. They don't get it: the customer is buying a phone which
> performs miserably.
>
>
> *************************
>
> May 8, 2006 Update
>
> SunCom, after many broken promises refunded our deposit for a defective
> SunCom phone and service. In NC an avalanche of complaints to the
> Attorney General got their attention. Over 150 North Carolinians
> complained to the Attorney General, Roy Cooper, about lousy and
> deceptive practices of SunCom.
>
> However, the first of 2006, SunCom, after having refunded our money,
> sent us a bill for almost $400, and I sent them copies of the paperwork
> wherein Brooke Garthright, SunCom senior account representative of
> Richmond, VA, had sent us a refund check and letter of apology for the
> bum service they sold us.
>
> So we never heard anything more and assumed the matter was closed. We
> certainly reasonably assumed we owed SunCom nothing, and that we would
> never again have any business with them and never wanted to hear from
> them again.
>
> But then April 26, 2006 we received a nasty letter from a collection
> agency in NJ -- Accounts Receivable Management, Inc., demanding payment
> of $253.75, but suggesting they would settle for $177.63. The
> collection account lists SunCom's exact account number with us when
> they refunded our payment and deposit --- account no. 1006127142.
>
> Folks, if you ever have any dealings with these crooked SunCom bastards
> and the same agonizing problems befall you which befell us, don't say
> you weren't warned.
>
Send a certified letter to the collection agency. Be sure to CERTIFY it, so
they can't say they never received it.
Tell them to CEASE AND DESIST from further contact with you, PURSUANT TO THE
PROVISIONS OF P.L. 95-109 "THE FAIR DEBT COLLECTION PRACTICES ACT." You
might want to tell them that the account is disputed, and that the matter
has been referred to the Attorney General.
Under federal law, they can contact you only to tell you that they are
either closing their file or are referring it to an attorney. SunCom will
never sue you. But, if they do, consider it a windfall! You will find any
number of attorneys that will countersue on a "no collection, no fee" basis.
- 05-09-2006, 01:38 PM #3Guest
Re: Slimy Criminals Known as SunCom
Thank you, Jeremy, for this kind advice, which I will take.
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