Beware Wirefly and TERRIBLE Customer Service

No essays here - just a list of the facts

1. I ordered Cingular Family plan and 2 v3 Razr's 6/19/2006
2. 1 phone arrived as expected after the holiday; a new contract w/
Cingular begins...
3. 1 phone has still not shipped. Today is July 19th, 2006
4. Wirefly's number is 866-423-1888 - it is EXTREMELY difficult to
speak with anybody at this number.
5. Spoke w/ rep Thursday 7/13/2006 - My phone "should" ship in 3 days.
6. Spoke w/ rep Monday 7/17/2006 - My phone "should" ship this evening
and will be send overnight (I had ordered second day anyway, about a
month ago).
7. Trying to reach rep Wednesday 7/19/2006 - I can't get through
calling with 3 lines, using various menu options on their phone system,
and trying for over 1.5 hours.
8. The very v3 RAZR I've been waiting 20 days for is still available
for sale on wirefly.com, it's available in numerous on-line stores, and
down the street in every store.

Advice follows, should you want it:

Do NOT buy from wirefly.com because:
1. They can not handle simple customer service communications functions
2. They can not provide explinations for backordered merchandise
3. They will not provide a firm ship date for their products sold
4. If I get to Largo, MD before your order ships, then the bass-terds
at wirefly.com will no longer be able to help anyone, with anything,
ever - so you will be stuck, much like me.

....continued
9. Spoke with Niki on 7/19. She admits to a strategy of distributing
phones to those who call in. As in, if you are speaking to a Wirefly
rep and they check stock and happen to have the phone that you ordered,
then they will assign the phone to you. Everyone else, no matter how
old their order is can go to hell - that way persistant, angry, and
threatening issues are resolved in a timely manner.
10. Spoke with Nike 7/20. Hold time: 37 minutes. Guess what? No v3
RAZRs are in stock.
11. Holding 7/21... For 14 minutes so far.

and remember, do NOT buy from wirefly.com


alan.jjj@gmail.com wrote:
> No essays here - just a list of the facts
>
> 1. I ordered Cingular Family plan and 2 v3 Razr's 6/19/2006
> 2. 1 phone arrived as expected after the holiday; a new contract w/
> Cingular begins...
> 3. 1 phone has still not shipped. Today is July 19th, 2006
> 4. Wirefly's number is 866-423-1888 - it is EXTREMELY difficult to
> speak with anybody at this number.
> 5. Spoke w/ rep Thursday 7/13/2006 - My phone "should" ship in 3 days.
> 6. Spoke w/ rep Monday 7/17/2006 - My phone "should" ship this evening
> and will be send overnight (I had ordered second day anyway, about a
> month ago).
> 7. Trying to reach rep Wednesday 7/19/2006 - I can't get through
> calling with 3 lines, using various menu options on their phone system,
> and trying for over 1.5 hours.
> 8. The very v3 RAZR I've been waiting 20 days for is still available
> for sale on wirefly.com, it's available in numerous on-line stores, and
> down the street in every store.
>
> Advice follows, should you want it:
>
> Do NOT buy from wirefly.com because:
> 1. They can not handle simple customer service communications functions
> 2. They can not provide explinations for backordered merchandise
> 3. They will not provide a firm ship date for their products sold
> 4. If I get to Largo, MD before your order ships, then the bass-terds
> at wirefly.com will no longer be able to help anyone, with anything,
> ever - so you will be stuck, much like me.

I will end here noting that I received my phone July 27. I incurred an
additional $33 on my bill, since I had two separate plans in effect
while waiting a month for my phone from Wirefly. They did say, many
times, that they were very sorry for my inconvenience. And you know
how that really helps because only thoughts should matter and my
selfish need of a phone or money really should not be an issue.
Wirefly is a great company, for you to spam, throw rocks at (if you
live nearby), complain about to the MD Consumer Protection Bureau, or
just completely ignore when selecting a cellular reseller.



alan.jjj@gmail.com wrote:
> ...continued
> 9. Spoke with Niki on 7/19. She admits to a strategy of distributing
> phones to those who call in. As in, if you are speaking to a Wirefly
> rep and they check stock and happen to have the phone that you ordered,
> then they will assign the phone to you. Everyone else, no matter how
> old their order is can go to hell - that way persistant, angry, and
> threatening issues are resolved in a timely manner.
> 10. Spoke with Nike 7/20. Hold time: 37 minutes. Guess what? No v3
> RAZRs are in stock.
> 11. Holding 7/21... For 14 minutes so far.
>
> and remember, do NOT buy from wirefly.com
>
>
> alan.jjj@gmail.com wrote:
> > No essays here - just a list of the facts
> >
> > 1. I ordered Cingular Family plan and 2 v3 Razr's 6/19/2006
> > 2. 1 phone arrived as expected after the holiday; a new contract w/
> > Cingular begins...
> > 3. 1 phone has still not shipped. Today is July 19th, 2006
> > 4. Wirefly's number is 866-423-1888 - it is EXTREMELY difficult to
> > speak with anybody at this number.
> > 5. Spoke w/ rep Thursday 7/13/2006 - My phone "should" ship in 3 days.
> > 6. Spoke w/ rep Monday 7/17/2006 - My phone "should" ship this evening
> > and will be send overnight (I had ordered second day anyway, about a
> > month ago).
> > 7. Trying to reach rep Wednesday 7/19/2006 - I can't get through
> > calling with 3 lines, using various menu options on their phone system,
> > and trying for over 1.5 hours.
> > 8. The very v3 RAZR I've been waiting 20 days for is still available
> > for sale on wirefly.com, it's available in numerous on-line stores, and
> > down the street in every store.
> >
> > Advice follows, should you want it:
> >
> > Do NOT buy from wirefly.com because:
> > 1. They can not handle simple customer service communications functions
> > 2. They can not provide explinations for backordered merchandise
> > 3. They will not provide a firm ship date for their products sold
> > 4. If I get to Largo, MD before your order ships, then the bass-terds
> > at wirefly.com will no longer be able to help anyone, with anything,
> > ever - so you will be stuck, much like me.