Re: Beware T-Mobile Rebate Promises - Lying Through Their Teeth

At 07 Mar 2007 13:08:20 -0800 Carl Rossman wrote:
> I bought the T-Mobile Dash with qualifying $100 rebate...
> they moved on to accuse me of not having a qualifying plan. My
> plan was for $30 voice + $30 data plans totaling over $60/month. They
> tried to tell me I had to have $34.99 voice plan when the rebate
> plainly states "A qualified rate plan with a monthly access fee of at
> least $34.99/mo. per line of service..."


Yes, read it closely- the PLAN has to have a fee of $34.99 or higher.
Yours doesn't. In T-Mobile speak, you have two plans- a $30 voice plan
and a $30 data "add-on" plan.

To qualify you need _A_ plan of $34.99 or higher.

That's, sadly, pretty much the end of the discussion.

Regardless of whether or not you think that's fair, or what your
interpretation of the text is, or what the current price of tea in China
is will not change anything. Bump up to a $39.99 plan (they don't have a
$34.99 one, so $39.99 is the cheapest that qualifies) to get the rebate,
or return the phone if you like the terms.

Now, considering the run around they gave you (their biggest mistake,
made repeatedly, was EVER telling you you qualified- you didn't), you
might be able to talk them into a $100 credit on your ill in lieu of the
rebate "in the interest of customer service."
> She seemed to finally take my word
> and I thought once again all was in order.


Because you essentially told her you qualified by telling her you had a "
$60 plan." I realize again, to you, you do. To them, I assure you, you
do not.

> ...once again, that my rebate is denied because my plan fails to
> meet the requirements.

Because once again, it still does fail to meet them.


> I have never in my life seen such twisting and squirming to get out of
> a rebate in my life. I've never even heard of it. I am currently
> investigating my options to seek compensation plus full court costs
> through small claims court.

Good luck- you agreed to arbitration when you signed up.

> This is beyond monetary compensation. The
> consumers of the world are under attack and I am enlisting in the
> forces of defense against this menace to consumer rights.

Take a deep breath, call customer service, and POLITELY repeat this
story, and SWEETLY ask for a courtesy credit of $100 in lieu of the rebate.

They are the mafia


On 7 Mar 2007 13:08:20 -0800, "Carl Rossman" <Carl.Rossman@gmail.com>
wrote:

>I bought the T-Mobile Dash with qualifying $100 rebate. Their sales
>man told me over the phone that I needed to sign up for a data plan
>but could drop it after receiving the rebate. I signed for their $30/
>month additional data plan to my $30/month voice plan. After 8 weeks
>and no rebate I called T-mobile rebate status number and visited their
>tracking site. The reason given for rejecting my rebate this time was
>that I hadn't purchased within the rebate period. When I supplied
>credit card activity proof that my purchase was well within the rebate
>period, they moved on to accuse me of not having a qualifying plan. My
>plan was for $30 voice + $30 data plans totaling over $60/month. They
>tried to tell me I had to have $34.99 voice plan when the rebate
>plainly states "A qualified rate plan with a monthly access fee of at
>least $34.99/mo. per line of service..."
>
>Next time I checked the rebate status web page indications were that
>my rebate was rejected because my plan didn't conform to their
>requirements for the rebate. But not to fear. They said there was some
>mix up (BS) and somehow I had two rebate numbers entered. They said
>they'd resubmit the rebate. Weeks passed and I rechecked the status.
>This time there were two numbers. On said the rebate was already paid.
>The other said it was denied because my plan (still paying $60/mo. for
>that data plan) failed to meet requirements. I called again. They once
>again appoligized and promised to clear up their mistake and issue my
>rebate. About a month passes and still no rebate.
>
>I called again a couple of weeks later and was told my $60/month plan
>did not qualify. The requirement were simply that it be $34.99/month
>"voice and data...per line of service." The airhead on the other end
>of the line said she couldn't verify I was paying that much. I asked
>if she could simply look up my account and payments on her computer.
>To my amazement she said that wasn't available to her. That was
>another department. S*it!. I assured her I was stating at my last two
>bills and they were over $60 each. She seemed to finally take my word
>and I thought once again all was in order.
>
>A few weeks later I call again and T-Mobile says they are experiencing
>"systemic issues" and that my rebate is one of those affected. I am
>given another tracking number. I'm on about my sixth tracking number
>at this point. I'm assured this will be cleared up and that my rebate
>will be issued within 6 to 8 weeks. About 3 weeks later I check the
>rebate status web page. The new tracking number I was given to clear
>up T-Mobile's "systemic issues" f*cking up the processing of my rebate
>no says, once again, that my rebate is denied because my plan fails to
>meet the requirements. I call T-Mobile's rebate status phone number
>and I get a message that "due to overwhelming response" there may be a
>long wait to talk to a rep. At least I'm not alone in this. About 3
>minutes pass before I hear a click on the line as T-Mobile's
>phenomenal "customer support" hangs up on me before I hear a single
>live human voice.
>
>I have never in my life seen such twisting and squirming to get out of
>a rebate in my life. I've never even heard of it. I am currently
>investigating my options to seek compensation plus full court costs
>through small claims court. This is beyond monetary compensation. The
>consumers of the world are under attack and I am enlisting in the
>forces of defense against this menace to consumer rights.

"Carl Rossman" <Carl.Rossman@gmail.com> wrote in
news:1173301700.537817.139470@30g2000cwc.googlegroups.com:

> I have never in my life seen such twisting and squirming to get out of
> a rebate in my life.

Absolutely nothing beats standing right in front of the local manager, and,
in a calm voice, explain to HIM why you are NOT going to be paying the
company more money UNTIL they have responded to YOUR satisfaction.

You are, after all, the customer and STILL in control of the CASHFLOW.

"No" doesn't compute.

Larry
--
How much price inflation is caused by illegal
aliens gobbling up goods and services, creating
shortages for the natives? I heard 40%!

"Steven J. Sobol" <sjsobol@JustThe.net> wrote in
news:slrneuuogs.phv.sjsobol@amethyst.justthe.net:

> I wasn't aware there was a German mafia. (T-Mo is owned by a German
> company)
>
>

There is. It's called The Illuminati. Been slowly taking over the world
and causing wars for nearly 200 years. We're not supposed to think about
it, just accept it.

Larry
--
How much price inflation is caused by illegal
aliens gobbling up goods and services, creating
shortages for the natives? I heard 40%!