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  1. #1
    JoshIII
    Guest

    "Perry Noid" <nobody@home.com> wrote in message
    >
    > DATE: 25 JULY 2007
    > PROBLEM: Unable to resolve Tracfone account
    >
    > <snip>
    > Last Wednesday night, my phone began showing a message saying that the SIM
    > card wasn't registering. I called their service number, and after a
    > lengthy
    > exchange of numbers to test the phone, the tech decided that I needed to
    > re-register the phone, which would require a new SIM card.
    >
    > They sent one out, and it arrived on Saturday, 21 JULY, meaning that I was
    > without the use of the phone for those 3 days. I called the service number
    > again, and went through the process of re-registering the phone. They said
    > that they were unable to give me back all the time I was due, but that I
    > should call the next day and they would credit the balance on the phone.
    >
    > After waiting an hour for the phone to be registered, I tried to make a
    > call
    > to it, without success. That's when I found out that they had also changed
    > my phone number! I called them back, and after another extended call, they
    > determined that we would need to use a new SIM card and start all over
    > again. About 2 1/2 hours wasted!
    >
    > On Sunday, I called them back with a new SIM card from a new phone, so we
    > could get my original phone working as soon as possible (it was still
    > dead!). They were able to activate the phone, change the number back to
    > the
    > original number, and restore another 170 or so minutes to the phone,
    > leaving
    > me 600 minutes short. I was told to call back in 2 days to get the
    > remaining
    > time credited to the phone.
    >
    > <snip>



    JoshIII agrees:
    Sounds like a night mare!

    I rarely have to call TracFone customer service, and
    I have been a happy TracFone user since late 2001.

    I have learned from a "near bad experience" with deactivation,
    customer service, and almost loosing the remaining
    minutes, to always ask the customer service representative to
    account for the remaining minutes in the airtime tank
    before and technical procedures begins, i.e. to correct
    a problem or deactivation.

    That way if the minutes get zeroed out in the process,
    they can be restored after the phone has
    been reprogrammed or problem resolved.

    If I were you I would forget posting the
    complaint on www.planetfeedback.com ,
    but preferably call the TracFone Executive
    Resolutions Department about the remaining
    600 minutes. Whatever you do, don't
    get angry and start screeming at them over
    the phone.

    I have always gotten excellent
    results from the Exec Resolutions Dept,
    but had to be patient and give them time
    to respond.

    Post the result of you TracFone
    problem resolution here.

    Thanks in advance. Good luck!

    JoshIII
    upstate south carolina
    josh3i at hotmail . com






    See More: avoid TRACFONE....



  2. #2
    Too_Many_Tools
    Guest

    Re: avoid TRACFONE....

    On Jul 25, 11:03 pm, "JoshIII" <lipizzanREM...@hotmail.com> wrote:
    > "Perry Noid" <nob...@home.com> wrote in message
    >
    > > DATE: 25 JULY 2007
    > > PROBLEM: Unable to resolve Tracfone account

    >
    > > <snip>
    > > Last Wednesday night, my phone began showing a message saying that the SIM
    > > card wasn't registering. I called their service number, and after a
    > > lengthy
    > > exchange of numbers to test the phone, the tech decided that I needed to
    > > re-register the phone, which would require a new SIM card.

    >
    > > They sent one out, and it arrived on Saturday, 21 JULY, meaning that I was
    > > without the use of the phone for those 3 days. I called the service number
    > > again, and went through the process of re-registering the phone. They said
    > > that they were unable to give me back all the time I was due, but that I
    > > should call the next day and they would credit the balance on the phone.

    >
    > > After waiting an hour for the phone to be registered, I tried to make a
    > > call
    > > to it, without success. That's when I found out that they had also changed
    > > my phone number! I called them back, and after another extended call, they
    > > determined that we would need to use a new SIM card and start all over
    > > again. About 2 1/2 hours wasted!

    >
    > > On Sunday, I called them back with a new SIM card from a new phone, so we
    > > could get my original phone working as soon as possible (it was still
    > > dead!). They were able to activate the phone, change the number back to
    > > the
    > > original number, and restore another 170 or so minutes to the phone,
    > > leaving
    > > me 600 minutes short. I was told to call back in 2 days to get the
    > > remaining
    > > time credited to the phone.

    >
    > > <snip>

    >
    > JoshIII agrees:
    > Sounds like a night mare!
    >
    > I rarely have to call TracFone customer service, and
    > I have been a happy TracFone user since late 2001.
    >
    > I have learned from a "near bad experience" with deactivation,
    > customer service, and almost loosing the remaining
    > minutes, to always ask the customer service representative to
    > account for the remaining minutes in the airtime tank
    > before and technical procedures begins, i.e. to correct
    > a problem or deactivation.
    >
    > That way if the minutes get zeroed out in the process,
    > they can be restored after the phone has
    > been reprogrammed or problem resolved.
    >
    > If I were you I would forget posting the
    > complaint onwww.planetfeedback.com,
    > but preferably call the TracFone Executive
    > Resolutions Department about the remaining
    > 600 minutes. Whatever you do, don't
    > get angry and start screeming at them over
    > the phone.
    >
    > I have always gotten excellent
    > results from the Exec Resolutions Dept,
    > but had to be patient and give them time
    > to respond.
    >
    > Post the result of you TracFone
    > problem resolution here.
    >
    > Thanks in advance. Good luck!
    >
    > JoshIII
    > upstate south carolina
    > josh3i at hotmail . com- Hide quoted text -
    >
    > - Show quoted text -


    "Whatever you do, don't get angry and start screeming at them over the
    phone. "

    If you do chances are that you will be screaming at JoshIII .. LOL

    TMT





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