Any info on Helio

I'm currently w/ verizon....beyond unhappy. I live in a major city, but the
house is in a verizon dead zone. I work in LA, across the street from a
tower, I get a ton of dropped calls, no service, or lousy connections.
And...on top of that, my phone won't ring, except to let me know I've missed
a call or have a new voicemail. so....I'm looking for a new company. I hear
helio is good...but I don't know much about them. I'm thinking about using a
nevada address to get alltel. Anyone have any advise, etc.???
Thanks...

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› See More: Any info on Helio

At 06 Oct 2007 21:09:11 -0700 Me wrote:
> so....I'm looking for a new company. I hear
> helio is good...

From who? The 19-year olds at the mall kiosk selling it?

Nothing against Helio, but they're a MVNO (Mobile Virtual Network
Operator) meaning "they" don't operate a wireless network, they
"rent" coverage from Sprint. So if Sprint works in your
neighborhood, so will Helio.

> but I don't know much about them. I'm thinking about using a
> nevada address to get alltel.

If Alltel doesn't serve your area (I assume they don't, or you
wouldn't need a fake address to get them) then you'll only have
roaming coverage in your area.

Guess who Alltel roams on?

Right. VERIZON. If you can''t get decent Verizon service at home
with a Verizon phone, you aren't going to get Verizon service with an
Alltel phone either!

> Anyone have any advise, etc.???
> Thanks...

If having service at home is important to you, ask your neighbors who
they use and if their happy. Also try the online coverage maps
offered by the major carriers- T-Mo's, AT&T's and Sprint's let you
zoom in to street-level detail.

Lastly, did you consider telling US where you live (the city/area,
not your address, obviously!) Maybe someone here is familiar with
your neck of the woods and can give actual experience.

Good luck!


--

"I don't need my cell phone to play video games or take pictures
or double as a Walkie-Talkie; I just need it to work. Thanks for
all the bells and whistles, but I could communicate better with
ACTUAL bells and whistles." -Bill Maher 9/25/2003

On Oct 6, 9:09 pm, "Me" <[email protected]> wrote:
> I'm currently w/ verizon....beyond unhappy. I live in a major city, but the
> house is in a verizon dead zone. I work in LA, across the street from a
> tower, I get a ton of dropped calls, no service, or lousy connections.
> And...on top of that, myphonewon't ring, except to let me know I've missed
> a call or have a new voicemail. so....I'm looking for a new company. I hearheliois good...but I don't know much about them. I'm thinking about using a
> nevada address to get alltel. Anyone have any advise, etc.???
> Thanks...

I mistakenly ordered a Helio from their on-line website, and decided
to return it by refusing the FedEx package (as instructed by Helio).

By doing this I would assure myself their money back guarantee, since
the phone would be returned within 30 days.

I talked to 6 different people from the help desk and billing
department, and got a different story from ALL OF THEM! Finally,
someone told me they would give me the credit back onto my credit card
the day they got the package back at the company.

So, I tracked the package, they got it ... I waited two days ... no
credit placed back on my credit card. I called, asked to talk to
employee such and such, they said the company was too big for them to
find any one individual, and that they could help. I told them what
happened, and what I was told, and this person said, "Uh, no. You have
to wait 5-6 weeks to see any refund. I said, Why? I don't have you
product or use any of your services. How can you charge me for
something of yours that I don't have or use? "That's just how we do
things here", they said.

And I said, Oh. I see. It only takes you five minutes to charge my
credit card electronically but takes 6 weeks to electronically credit
back the charge. That makes sense (sarcasm).

A week later, I called to see where things were at. ANOTHER employee
told me that my account was never cancelled, that I had forgotten. I
told her I had cancelled it the day I had ordered it! She said, yeah,
you're right, that's what it says right here in your record. But,
since it didn't get done and I'm cancelling it for you know, that will
add another week for your refund to come back.

HELIO SUCKS!!! DO NOT TRUST THEM WITH YOUR MONEY!!!!