iPhone Disappointment

A friend of mine just purchased an iPhone from the local ATT&T store (just
converted from Cellular One). After activating the service, she discovered
the phone is defective. It will not charge. A new external charger and cradle
doesn't help. Clearly, the phone was defective out of the box. AT&T refuses
to simply swap the phone, saying it goes against Apple's policy. They want to
her ship it to Apple for repair, which will take a week (she needs a working
cellphone now). She'd prefer to cancel her one-day old AT&T contract and go
back to Cellular One, but they won't let her. Any suggestions?

Thanks!
Scott

Scott <golden@uslink.net> wrote in news:4775F364.F6A4C90E@uslink.net:

> A friend of mine just purchased an iPhone from the local ATT&T store
> (just converted from Cellular One). After activating the service, she
> discovered the phone is defective. It will not charge. A new external
> charger and cradle doesn't help. Clearly, the phone was defective out
> of the box. AT&T refuses to simply swap the phone, saying it goes
> against Apple's policy. They want to her ship it to Apple for repair,
> which will take a week (she needs a working cellphone now). She'd
> prefer to cancel her one-day old AT&T contract and go back to Cellular
> One, but they won't let her. Any suggestions?
>
> Thanks!
> Scott
>

They have to let her go back- there is a 15- day trial period with the
iPhone (any other on phone on the planet would be 30), during which it can
be returned without penalty. Tell her to take it back and port back over
to Cellular One.

Scott <golden@uslink.net> wrote in news:4775F364.F6A4C90E@uslink.net:

> A friend of mine just purchased an iPhone from the local ATT&T store
> (just converted from Cellular One). After activating the service, she
> discovered the phone is defective. It will not charge. A new external
> charger and cradle doesn't help. Clearly, the phone was defective out
> of the box. AT&T refuses to simply swap the phone, saying it goes
> against Apple's policy. They want to her ship it to Apple for repair,
> which will take a week (she needs a working cellphone now). She'd
> prefer to cancel her one-day old AT&T contract and go back to Cellular
> One, but they won't let her. Any suggestions?
>
> Thanks!
> Scott
>

Go straight to your local police department and file a complaint with the
cop handling consumer fraud. Ask him to accompany you to the ATT store
to witness, for himself and the court, what they told you.

I bet your friend will be going home with a brand new, WORKING iPhone,
such as they are all hobbled up like a WebTV, in no time.

I'm not telling you this as a joke. This is a serious violation of any
state's consumer protection laws and a CRIME. It should be reported,
immediately.

Once you have a police witness and police report, any lawyer will have
their asses in small claims court, and they know it....hence the change
in attitude.

The starting point is here:
http://www.ftc.gov/bcp/conline/pubs/.../warranty.shtm
The ****ty SELLphone SERVICE isn't covered, of course, the the ****ty
iPhone IS covered!

Larry
--
http://kitco.com/charts/livegold.html
9-11-2001 gold was $270/oz
TODAY its $838/oz, up $40 since Christmas, up $11 just TODAY!
1yearchg +204.60 +32.26%
When does a "slide" become a "crash"?

Scott wrote:
>
> A friend of mine just purchased an iPhone from the local ATT&T store (just
> converted from Cellular One). After activating the service, she discovered
> the phone is defective. It will not charge. A new external charger and cradle
> doesn't help. Clearly, the phone was defective out of the box. AT&T refuses
> to simply swap the phone, saying it goes against Apple's policy. They want to
> her ship it to Apple for repair, which will take a week (she needs a working
> cellphone now). She'd prefer to cancel her one-day old AT&T contract and go
> back to Cellular One, but they won't let her. Any suggestions?
>
> Thanks!
> Scott

As is turned out, she took an entire evening and drove 130 miles to the nearest
Apple store, where they cheerfully replaced the bad battery.

She said the Apple store treated her with the most respect. Cellular One and
AT&T customer service were of no help.

Anyway, she's now a happy iPhone user, albeit a little worn from the experience.

Scott

Scott <golden@uslink.net> wrote in news:477C7B45.AD03EDF5@uslink.net:

> As is turned out, she took an entire evening and drove 130 miles to
> the nearest Apple store, where they cheerfully replaced the bad
> battery.
>

Hmm...130 miles at 34c/mile = $44.20, double that to drive back. One day
of her life wasted has got to be worth $300. Those free replacement
batteries are kinda high!

Larry
--
Dammit, Apple! BATTERY CLIPS ARE CHEAP!

Larry wrote:
>
> Scott <golden@uslink.net> wrote in news:477C7B45.AD03EDF5@uslink.net:
>
> > As is turned out, she took an entire evening and drove 130 miles to
> > the nearest Apple store, where they cheerfully replaced the bad
> > battery.
> >
>
> Hmm...130 miles at 34c/mile = $44.20, double that to drive back. One day
> of her life wasted has got to be worth $300. Those free replacement
> batteries are kinda high!
>
> Larry
> --
> Dammit, Apple! BATTERY CLIPS ARE CHEAP!

Larry,

I agree. But, she really wanted a working iPhone right away. And, to her, it
was worth the drive down and back. And, you know, I probably would have done
the same thing, even though it doesn't make sense.

Scott