How to unlock the phone?

Last week I buy a cell phone from China company. Before I paid, I have
confirmed that this phone can work in my country from customer service.
Once I received it, I am so excited. But once a while, I am so sad. It
does not work. I have asked company for solution. But he said I must
return it for test. And I will get help. So I hope some one can help me
to tell me any solutions. The shipping cost is so high.

The cell phone can not read my SIM card. It can not find network
service. I just can give emergent call. What is problem? I think it
needs to decode the phone. And then I can use it. Is it right?




--
sera

On 2008-12-11, sera <sera.386cb91@cellbanter.com> wrote:
> The cell phone can not read my SIM card. It can not find network
> service. I just can give emergent call. What is problem? I think it
> needs to decode the phone. And then I can use it. Is it right?

Before you send the phone back, make very sure you've got
the SIM card inserted correctly (e.g. in the correct direction).
Don't trust the picture, make sure the pins in the SIM card
slot end up against the metal part of the SIM. You might also
try cleaning then SIM card contacts with a clean pencil eraser.

The phone might be defective, but make sure you've done what
you can to get the SIM card in there correctly first.

Dennis Ferguson

sera;777869 Wrote:
> Last week I buy a cell phone from China company. Before I paid, I have
> confirmed that this phone can work in my country from customer service.
> Once I received it, I am so excited. But once a while, I am so sad. It
> does not work. I have asked company for solution. But he said I must
> return it for test. And I will get help. So I hope some one can help me
> to tell me any solutions. The shipping cost is so high.
>
> The cell phone can not read my SIM card. It can not find network
> service. I just can give emergent call. What is problem? I think it
> needs to decode the phone. And then I can use it. Is it right?

Call Customer service and demand they pay for shipping because they
lied to you. What country are you living in?




--
sera