Whenever I went to buy my RAZR at Best BUY I should have just walked out when I realized THEY couldn't even get in contact with AMPD when they called the number over and over. BUT, I was dumb enough not to take the hint and now four months later I am stuck with a $200 phone bill and no one to talk to about getting it fixed, well, no one with a brain anyway. Always the same answer. Yeah, looks like they told you you'd be getting a $190 credit back to your account, in the mean time though we're going to cancel your service. GO WITH VERIZON!! THe few dollars a month more you'll pay is worth the better quality you'll get.