The way the
sim card sets in a w580i is different than most phone models. You need to make sure it clicks all the way in place, it has a spring inside that pushes the
sim card about 1/3 the way out if it's not fully inserted. Unless you have fingernails you will prob need to use a pen to push the card in until it clicks.
If this is not the issue I would try inserting a t-mobile
sim card in the phone and if it works then the phone isn't actually unlocked.