Telstra incident

"budgie" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 10 Apr 2006 10:13:42 GMT, "Michael" <[email protected]> wrote:
>
> >
> >"Spokes" <[email protected]> wrote in message
> >news:[email protected]...
> >> IIRC from the news stories, the mother concerned was denied a new
> >> connection due to bad history, and possibly she couldn't afford the
> >> upfront fee for a new line into the house. There were extenuating
> >> circumstances. However, after the tragedy, I think telstra changed its
> >> policy and /or procedures. it was a shake up nonetheless.
> >
> >Her phone line was faulty. She chose not to have any other method of
> >communication
>
> while waiting ever so patiently for the ever so efficient Tel$tra field
staff to
> get around to thinking about wondering if they could actually manage to
bother
> to try and fix the reported fault.

I believe the fault was fixed in normal timeframes, thanks for askin

---

› See More: Telstra incident

"thegoons" <[email protected]> wrote in message
news:[email protected]...
>
> "Michael" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "thegoons" <[email protected]> wrote in message
> > news:[email protected]...
> >> What ever was the outcome of that incident a few years ago where
Telstra
> >> stuffed around for ages trying to (unsuccessfully) get a landline phone
> >> working at some country farmhouse, and a kid died? Apart from Ziggy
> > writing
> >> them a comforting letter, did they ever cough up any compensation to
the
> >> family? Or did the big T's legal department seek to apportion blame
> >> elsewhere?
> >
> > There was significant change to policies and procedures to pander to
> > "Priority Assistance" customers
> >
> "Pander"? A kid died.

Here's a little know fact - Priority Assistance existed BEFORE the Bolger
incident.

Now every man and his dog are on it.

Thus, cutting out those that are REALLY in need.

I know a kid died - but it wasnt telstra's fault. it was just bad luck all
around
>
>
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"thegoons" <[email protected]> wrote in message
news:[email protected]...
>
> "Rod Speed" <[email protected]> wrote in message
> news:[email protected]...
> > thegoons <[email protected]> wrote:
> >> "Michael" <[email protected]> wrote in message
> >> news:[email protected]...
> >>>
> >>> "thegoons" <[email protected]> wrote in message
> >>> news:[email protected]...
> >>>> What ever was the outcome of that incident a few years ago where
> >>>> Telstra stuffed around for ages trying to (unsuccessfully) get a
> >>>> landline phone working at some country farmhouse, and a kid died?
> >>>> Apart from Ziggy
> >>> writing
> >>>> them a comforting letter, did they ever cough up any compensation
> >>>> to the family? Or did the big T's legal department seek to
> >>>> apportion blame elsewhere?
> >>>
> >>> There was significant change to policies and procedures to pander to
> >>> "Priority Assistance" customers
> >>>
> >>>
> >>
> >> "Pander"? A kid died.
> >
> > Due to the stupidity of its parent who was stupid enough to not
> > have a backup mobile phone system to call an ambulance with
> > when the kid was known to be at significant risk and she was
> > blind so she couldnt just drive it to the hospital or a neigbours etc.
> >
> If it was all her fault, funny how Telstra and the pollies responded to
such
> a "non-event"

Media beatup as usual, why else?

Telstra sneezes and everyone catches their breath

On Fri, 14 Apr 2006 08:22:30 GMT, "Michael" <[email protected]> wrote:

>
>"budgie" <[email protected]> wrote in message
>news:[email protected]...
>> On Mon, 10 Apr 2006 10:13:42 GMT, "Michael" <[email protected]> wrote:
>>
>> >
>> >"Spokes" <[email protected]> wrote in message
>> >news:[email protected]...
>> >> IIRC from the news stories, the mother concerned was denied a new
>> >> connection due to bad history, and possibly she couldn't afford the
>> >> upfront fee for a new line into the house. There were extenuating
>> >> circumstances. However, after the tragedy, I think telstra changed its
>> >> policy and /or procedures. it was a shake up nonetheless.
>> >
>> >Her phone line was faulty. She chose not to have any other method of
>> >communication
>>
>> while waiting ever so patiently for the ever so efficient Tel$tra field
>staff to
>> get around to thinking about wondering if they could actually manage to
>bother
>> to try and fix the reported fault.
>
>I believe the fault was fixed in normal timeframes, thanks for askin

I'm sure it was - Tel$tra's "normal timeframes" being what they are.