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  1. #1
    I recently was in Australia for 2 weeks and wanted a local low cost
    mobile option. Compared all the networks and decided to go with revtel.
    At the time it offered $20 credit for $5 and in two weeks the 50c
    recharge and 15c a day network fee was not going to be a problem. On
    paper that looked like a really good deal for a temporary account. I
    seemed to be getting through more credit than I expected, and I
    discovered that the credit was going down while receiving calls as
    well, not what I expected. I got through $30 credit in just under two
    weeks and only made about 10 Oz calls of less than 5 minutes and a 1
    minute UK call and 20 or so texts. I received at least 1 UK call of
    5-10 minutes per day, which seemed to be gobbling up the credit. The
    giveaway was when I got cut off as the credit expired while receiving a
    UK call. No way of checking call times or charges (as there is no bill
    anywhere) so my advice is keep a track of your usage and compare it to
    the expected rates. Left this as a customer comment on their site, but
    as they moderate customer feedback before display, it is unlikely to
    see the light of day (apart from here). I will be back in December so
    will be looking at the deals again.




    See More: RevTel - a good deal on paper but be wary




  2. #2
    Michael
    Guest

    Re: RevTel - a good deal on paper but be wary

    You dont get charged for incoming calls in Australia - looks like you werent
    looking after your call costs accuratly

    <[email protected]> wrote in message
    news:[email protected]...
    > I recently was in Australia for 2 weeks and wanted a local low cost
    > mobile option. Compared all the networks and decided to go with revtel.
    > At the time it offered $20 credit for $5 and in two weeks the 50c
    > recharge and 15c a day network fee was not going to be a problem. On
    > paper that looked like a really good deal for a temporary account. I
    > seemed to be getting through more credit than I expected, and I
    > discovered that the credit was going down while receiving calls as
    > well, not what I expected. I got through $30 credit in just under two
    > weeks and only made about 10 Oz calls of less than 5 minutes and a 1
    > minute UK call and 20 or so texts. I received at least 1 UK call of
    > 5-10 minutes per day, which seemed to be gobbling up the credit. The
    > giveaway was when I got cut off as the credit expired while receiving a
    > UK call. No way of checking call times or charges (as there is no bill
    > anywhere) so my advice is keep a track of your usage and compare it to
    > the expected rates. Left this as a customer comment on their site, but
    > as they moderate customer feedback before display, it is unlikely to
    > see the light of day (apart from here). I will be back in December so
    > will be looking at the deals again.
    >






  3. #3
    Geoffw
    Guest

    Re: RevTel - a good deal on paper but be wary


    <[email protected]> wrote in message
    news:[email protected]...
    > I recently was in Australia for 2 weeks and wanted a local

    low cost
    > mobile option. Compared all the networks and decided to go

    with revtel.
    > At the time it offered $20 credit for $5 and in two weeks

    the 50c
    > recharge and 15c a day network fee was not going to be a

    problem. On
    > paper that looked like a really good deal for a temporary

    account. I
    > seemed to be getting through more credit than I expected,

    and I
    > discovered that the credit was going down while receiving

    calls as
    > well, not what I expected. I got through $30 credit in

    just under two
    > weeks and only made about 10 Oz calls of less than 5

    minutes and a 1


    what was the call charge rate - 50 minutes of calls would
    soon get through $30 credit



    > minute UK call and 20 or so texts. I received at least 1

    UK call of
    > 5-10 minutes per day, which seemed to be gobbling up the

    credit. The
    > giveaway was when I got cut off as the credit expired

    while receiving a
    > UK call. No way of checking call times or charges (as

    there is no bill
    > anywhere) so my advice is keep a track of your usage and

    compare it to
    > the expected rates. Left this as a customer comment on

    their site, but
    > as they moderate customer feedback before display, it is

    unlikely to
    > see the light of day (apart from here). I will be back in

    December so
    > will be looking at the deals again.
    >






  4. #4
    alx
    Guest

    Re: RevTel - a good deal on paper but be wary

    25 c flag fall for outgoing plus 9.9c per 30secs.

    no charges for incoming (as per all Oz carriers).

    30 day grace period once credits expire so incoming calls still OK with zero
    credit...number still active...

    Revtel website a useful resource....


    <[email protected]> wrote in message
    news:[email protected]...
    >I recently was in Australia for 2 weeks and wanted a local low cost
    > mobile option. Compared all the networks and decided to go with revtel.
    > At the time it offered $20 credit for $5 and in two weeks the 50c
    > recharge and 15c a day network fee was not going to be a problem. On
    > paper that looked like a really good deal for a temporary account. I
    > seemed to be getting through more credit than I expected, and I
    > discovered that the credit was going down while receiving calls as
    > well, not what I expected. I got through $30 credit in just under two
    > weeks and only made about 10 Oz calls of less than 5 minutes and a 1
    > minute UK call and 20 or so texts. I received at least 1 UK call of
    > 5-10 minutes per day, which seemed to be gobbling up the credit. The
    > giveaway was when I got cut off as the credit expired while receiving a
    > UK call. No way of checking call times or charges (as there is no bill
    > anywhere) so my advice is keep a track of your usage and compare it to
    > the expected rates. Left this as a customer comment on their site, but
    > as they moderate customer feedback before display, it is unlikely to
    > see the light of day (apart from here). I will be back in December so
    > will be looking at the deals again.
    >






  5. #5
    alx
    Guest

    Re: RevTel - a good deal on paper but be wary

    oops...20c flag fall, not 25 cents...same rates to landline and mobiles.

    "alx" <[email protected]> wrote in message
    news:[email protected]...
    > 25 c flag fall for outgoing plus 9.9c per 30secs.
    >
    > no charges for incoming (as per all Oz carriers).
    >
    > 30 day grace period once credits expire so incoming calls still OK with
    > zero credit...number still active...
    >
    > Revtel website a useful resource....
    >
    >
    > <[email protected]> wrote in message
    > news:[email protected]...
    >>I recently was in Australia for 2 weeks and wanted a local low cost
    >> mobile option. Compared all the networks and decided to go with revtel.
    >> At the time it offered $20 credit for $5 and in two weeks the 50c
    >> recharge and 15c a day network fee was not going to be a problem. On
    >> paper that looked like a really good deal for a temporary account. I
    >> seemed to be getting through more credit than I expected, and I
    >> discovered that the credit was going down while receiving calls as
    >> well, not what I expected. I got through $30 credit in just under two
    >> weeks and only made about 10 Oz calls of less than 5 minutes and a 1
    >> minute UK call and 20 or so texts. I received at least 1 UK call of
    >> 5-10 minutes per day, which seemed to be gobbling up the credit. The
    >> giveaway was when I got cut off as the credit expired while receiving a
    >> UK call. No way of checking call times or charges (as there is no bill
    >> anywhere) so my advice is keep a track of your usage and compare it to
    >> the expected rates. Left this as a customer comment on their site, but
    >> as they moderate customer feedback before display, it is unlikely to
    >> see the light of day (apart from here). I will be back in December so
    >> will be looking at the deals again.
    >>

    >
    >






  6. #6
    mabs
    Guest

    Re: RevTel - a good deal on paper but be wary

    I'll never go near these guys again (RevTel), when I ported to them
    about 6 months ago I was happy with the charges, until I found the
    charges stated on the internet were wrong, and all their customer
    support said was "Yep, it's wrong", and when I asked them to refund me
    all I got was that their terms and conditions can change without
    notice. After a week of stuffing around, I ported back out, and their
    website still wasn't updated so I lodged a complaint with the ACCC (the
    right guys for misleading advertising, as was this case).




  7. #7

    Re: RevTel - a good deal on paper but be wary

    I got cut off from an incoming call. My credit went down to zero (from
    about $4) during that call so I will leave it up to you to judge what
    happened. I definately did not use all that $30 credit on calls I
    initiated. I think there are shady or shoddy practices here and I would
    actually pay a bit more next time for something that is a bit more open
    and honest, but then, I only wanted this number for 2 weeks and yes,
    mobile numbers have become that expendable). The problem is that there
    is absolutely no bill or record of calls that you can access with this
    company. The only reason that I did this is because I get charged UK
    incoming calls roaming rates and was hoping to save that. Admittedly
    Revolution Telecom were charging me slightly less to accept a call, but
    I was expecting to get incoming calls for free and pay for the outgoing
    ones. Bored now, its here for posterity, argue on if you wish....




  8. #8
    Rod Speed
    Guest

    Re: RevTel - a good deal on paper but be wary

    [email protected] wrote

    > I got cut off from an incoming call. My credit went
    > down to zero (from about $4) during that call so I
    > will leave it up to you to judge what happened.


    Most likely their accounting system runs periodically to debit
    the daily charge and that happened during that incoming call,
    so you got dropped when the balance reduced to zero.

    No one charges for incoming calls in this country.

    > I definately did not use all that $30 credit on calls I initiated.


    Sure, but there is a daily charge too.

    > I think there are shady or shoddy practices here


    Only in the sense that the web site doesnt
    necessarily state the current charges correctly.

    > and I would actually pay a bit more next time for something that is a
    > bit more open and honest, but then, I only wanted this number for 2
    > weeks and yes, mobile numbers have become that expendable).


    Any of the prepaids would work fine for that use.

    > The problem is that there is absolutely no bill or record
    > of calls that you can access with this company.


    Just as true of most of the prepaids too.

    > The only reason that I did this is because I get charged UK
    > incoming calls roaming rates and was hoping to save that.


    > Admittedly Revolution Telecom were charging me
    > slightly less to accept a call, but I was expecting to
    > get incoming calls for free and pay for the outgoing ones.


    And that is what you got.

    > Bored now, its here for posterity, argue on if you wish....







  9. #9
    Tom N
    Guest

    Re: RevTel - a good deal on paper but be wary

    Rod Speed wrote:

    > [email protected] wrote
    >
    >> I got cut off from an incoming call. My credit went
    >> down to zero (from about $4) during that call so I
    >> will leave it up to you to judge what happened.

    >
    > Most likely their accounting system runs periodically to debit
    > the daily charge and that happened during that incoming call,
    > so you got dropped when the balance reduced to zero.


    Why did he get cut off in mid-call, if what alx posted is correct "30 day
    grace period once credits expire so incoming calls still OK with zero
    credit...number still active..."

    He was only here 2 weeks (I assume he got the SIM while in Au, not before).



  10. #10
    Rod Speed
    Guest

    Re: RevTel - a good deal on paper but be wary

    Tom N <[email protected]> wrote
    > Rod Speed wrote
    >> [email protected] wrote


    >>> I got cut off from an incoming call. My credit went
    >>> down to zero (from about $4) during that call so I
    >>> will leave it up to you to judge what happened.


    >> Most likely their accounting system runs periodically to debit
    >> the daily charge and that happened during that incoming call,
    >> so you got dropped when the balance reduced to zero.


    > Why did he get cut off in mid-call, if what alx posted is
    > correct "30 day grace period once credits expire so
    > incoming calls still OK with zero credit...number still active..."


    True. Presumably the call just dropped out for the usual reasons
    that can cause any call to drop out, the caller didnt call back
    for the usual reasons that any caller doesnt/cant, and since
    the balance had dropped to zero, he couldnt call them back etc.

    > He was only here 2 weeks (I assume
    > he got the SIM while in Au, not before).


    Sure, but it wouldnt be hard to consume
    the balance with calls outside the country.





  11. #11
    Michael
    Guest

    Re: RevTel - a good deal on paper but be wary


    "Tom N" <[email protected]> wrote in message
    news:[email protected]...
    > Rod Speed wrote:
    >
    > > [email protected] wrote
    > >
    > >> I got cut off from an incoming call. My credit went
    > >> down to zero (from about $4) during that call so I
    > >> will leave it up to you to judge what happened.

    > >
    > > Most likely their accounting system runs periodically to debit
    > > the daily charge and that happened during that incoming call,
    > > so you got dropped when the balance reduced to zero.

    >
    > Why did he get cut off in mid-call, if what alx posted is correct "30 day
    > grace period once credits expire so incoming calls still OK with zero
    > credit...number still active..."
    >
    > He was only here 2 weeks (I assume he got the SIM while in Au, not

    before).

    Because you pay a 15c fee PER DAY to use the network.

    Seems to be debitted once a week.





  12. #12
    Michael
    Guest

    Re: RevTel - a good deal on paper but be wary

    explain where the charges were wrong

    "mabs" <[email protected]> wrote in message
    news:[email protected]...
    > I'll never go near these guys again (RevTel), when I ported to them
    > about 6 months ago I was happy with the charges, until I found the
    > charges stated on the internet were wrong, and all their customer
    > support said was "Yep, it's wrong", and when I asked them to refund me
    > all I got was that their terms and conditions can change without
    > notice. After a week of stuffing around, I ported back out, and their
    > website still wasn't updated so I lodged a complaint with the ACCC (the
    > right guys for misleading advertising, as was this case).
    >






  13. #13
    Rod Speed
    Guest

    Re: RevTel - a good deal on paper but be wary

    Michael <[email protected]> wrote:
    > "Tom N" <[email protected]> wrote in message
    > news:[email protected]...
    >> Rod Speed wrote:
    >>
    >>> [email protected] wrote
    >>>
    >>>> I got cut off from an incoming call. My credit went
    >>>> down to zero (from about $4) during that call so I
    >>>> will leave it up to you to judge what happened.
    >>>
    >>> Most likely their accounting system runs periodically to debit
    >>> the daily charge and that happened during that incoming call,
    >>> so you got dropped when the balance reduced to zero.

    >>
    >> Why did he get cut off in mid-call, if what alx posted is correct
    >> "30 day grace period once credits expire so incoming calls still OK
    >> with zero credit...number still active..."
    >>
    >> He was only here 2 weeks (I assume he got the SIM while in Au, not
    >> before).

    >
    > Because you pay a 15c fee PER DAY to use the network.
    >
    > Seems to be debitted once a week.


    He shouldnt have exceeded the 30 day grace
    period tho if he was only here for 2 weeks.





  14. #14
    Michael
    Guest

    Re: RevTel - a good deal on paper but be wary


    "Rod Speed" <[email protected]> wrote in message
    news:[email protected]...
    > Michael <[email protected]> wrote:
    > > "Tom N" <[email protected]> wrote in message
    > > news:[email protected]...
    > >> Rod Speed wrote:
    > >>
    > >>> [email protected] wrote
    > >>>
    > >>>> I got cut off from an incoming call. My credit went
    > >>>> down to zero (from about $4) during that call so I
    > >>>> will leave it up to you to judge what happened.
    > >>>
    > >>> Most likely their accounting system runs periodically to debit
    > >>> the daily charge and that happened during that incoming call,
    > >>> so you got dropped when the balance reduced to zero.
    > >>
    > >> Why did he get cut off in mid-call, if what alx posted is correct
    > >> "30 day grace period once credits expire so incoming calls still OK
    > >> with zero credit...number still active..."
    > >>
    > >> He was only here 2 weeks (I assume he got the SIM while in Au, not
    > >> before).

    > >
    > > Because you pay a 15c fee PER DAY to use the network.
    > >
    > > Seems to be debitted once a week.

    >
    > He shouldnt have exceeded the 30 day grace
    > period tho if he was only here for 2 weeks.
    >
    >


    True





  15. #15
    mabs
    Guest

    Re: RevTel - a good deal on paper but be wary

    > explain where the charges were wrong

    In my case, GPRS charges, when Vodafone changed to $1 per 5min, they
    did to (plus a little more), but didn't change their site for over a
    month. I ported out pretty close to a month after the pricing change.




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