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  1. #1
    So far two premium SMS companies have offered a refund via cheque. Is
    it done this way because it's technically impossible to push a refund
    through the carrier billing system, or is it so they don't have to
    disclose to the carrier that they're actioning a refund?

    Providing a full refund to the consumer via cheque will obviously
    result in a net loss since they don't receive 100% of the charges from
    the carrier.

    Just curious.




    See More: Premium content refunds via cheque rather than carrier billing system




  2. #2
    Mike
    Guest

    Re: Premium content refunds via cheque rather than carrier billingsystem

    [email protected] wrote:
    > So far two premium SMS companies have offered a refund via cheque. Is


    Quite simply, they want to make it as hard as possible, so people don't
    bother. These companies have no ethics. Unless you actually agreed to
    a service from the SMS company, do not talk to them. If the phone
    company who billed you will not refund, then call the TIO.

    Once I called the TIO, it was easy. A brief explanation, get a
    reference number, and a phone number to call. This new phone number
    got a rep at optus who actually listened, and refunded me. Optus
    must pay the TIO for this, so after enough complaints they might listen.



  3. #3
    Michael
    Guest

    Re: Premium content refunds via cheque rather than carrier billing system


    <[email protected]> wrote in message
    news:[email protected]...
    > So far two premium SMS companies have offered a refund via cheque. Is
    > it done this way because it's technically impossible to push a refund
    > through the carrier billing system, or is it so they don't have to
    > disclose to the carrier that they're actioning a refund?


    First option.

    > Providing a full refund to the consumer via cheque will obviously
    > result in a net loss since they don't receive 100% of the charges from
    > the carrier.






  4. #4
    Simon Templar
    Guest

    Re: Premium content refunds via cheque rather than carrier billingsystem

    Mike wrote:
    > [email protected] wrote:
    >> So far two premium SMS companies have offered a refund via cheque. Is

    >
    > Quite simply, they want to make it as hard as possible, so people don't
    > bother. These companies have no ethics. Unless you actually agreed to
    > a service from the SMS company, do not talk to them. If the phone
    > company who billed you will not refund, then call the TIO.
    >
    > Once I called the TIO, it was easy. A brief explanation, get a
    > reference number, and a phone number to call. This new phone number
    > got a rep at optus who actually listened, and refunded me. Optus
    > must pay the TIO for this, so after enough complaints they might listen.


    You are right Mike, the moment you are issued a reference number from
    the TIO your provider is billed a small fee. If it is not resolved in
    the time frame given by the TIO and they have to take further steps then
    the costs get really high for your carrier!

    Don't stuff around with the criminals that sent you the SMS, it is the
    responsibility of your carrier not to let these thugs rip you off!!!


    --
    The views I present are that of my own and NOT of any organisation I may
    belong to.

    73 de Simon, VK3XEM.
    http://web.acma.gov.au/pls/radcom/cl...IENT_NO=157452






  5. #5
    Kwyjibo.
    Guest

    Re: Premium content refunds via cheque rather than carrier billing system

    "Michael" <[email protected]> wrote in message
    news:[email protected]
    > <[email protected]> wrote in message
    > news:[email protected]...
    >> So far two premium SMS companies have offered a refund via cheque. Is
    >> it done this way because it's technically impossible to push a refund
    >> through the carrier billing system, or is it so they don't have to
    >> disclose to the carrier that they're actioning a refund?

    >
    > First option.


    Correct but it should never get to that anyway.
    Telstra are the ones who are billing the customer. That means that Telstra
    should be the ones to refund the money or cancel the charge if it is charged
    incorrectly. It's then up to Telstra to explain to the third party why they
    are not getting their payment.

    --
    Kwyj





  6. #6
    Michael
    Guest

    Re: Premium content refunds via cheque rather than carrier billing system


    "Kwyjibo." <[email protected]> wrote in message
    news:[email protected]...
    > "Michael" <[email protected]> wrote in message
    > news:[email protected]
    > > <[email protected]> wrote in message
    > > news:[email protected]...
    > >> So far two premium SMS companies have offered a refund via cheque. Is
    > >> it done this way because it's technically impossible to push a refund
    > >> through the carrier billing system, or is it so they don't have to
    > >> disclose to the carrier that they're actioning a refund?

    > >
    > > First option.

    >
    > Correct but it should never get to that anyway.
    > Telstra are the ones who are billing the customer. That means that Telstra
    > should be the ones to refund the money or cancel the charge if it is

    charged
    > incorrectly. It's then up to Telstra to explain to the third party why

    they
    > are not getting their payment.


    It doesnt work like that, the content provider bills Telstra. Telstra have
    no recourse to the content provider





  7. #7

    Re: Premium content refunds via cheque rather than carrier billing system

    On Sun, 21 May 2006 04:57:03 GMT, "Michael" <[email protected]> wrote:

    >
    >"Kwyjibo." <[email protected]> wrote in message
    >news:[email protected]...
    >> "Michael" <[email protected]> wrote in message
    >> news:[email protected]
    >> > <[email protected]> wrote in message
    >> > news:[email protected]...
    >> >> So far two premium SMS companies have offered a refund via cheque. Is
    >> >> it done this way because it's technically impossible to push a refund
    >> >> through the carrier billing system, or is it so they don't have to
    >> >> disclose to the carrier that they're actioning a refund?
    >> >
    >> > First option.

    >>
    >> Correct but it should never get to that anyway.
    >> Telstra are the ones who are billing the customer. That means that Telstra
    >> should be the ones to refund the money or cancel the charge if it is

    >charged
    >> incorrectly. It's then up to Telstra to explain to the third party why

    >they
    >> are not getting their payment.

    >
    >It doesnt work like that, the content provider bills Telstra. Telstra have
    >no recourse to the content provider


    (1) Yes Telstra does. It can demand a refund from the content
    provider.

    (2) Even if Telstra has no recourse against the content provider, that
    has no bearing on the relationship between Telstra and its customer.

    The same would apply if your mobile bill contained a charge for 100
    bottles of Coca-Cola from one of those mobile phone operated vending
    machines. You would not have to pursue Coca-Cola Amatil (or the
    vending machine owner) for a refund.



  8. #8
    Kwyjibo.
    Guest

    Re: Premium content refunds via cheque rather than carrier billing system

    "Michael" <[email protected]> wrote in message
    news:[email protected]
    > "Kwyjibo." <[email protected]> wrote in message
    > news:[email protected]...
    >> "Michael" <[email protected]> wrote in message
    >> news:[email protected]
    >>> <[email protected]> wrote in message
    >>> news:[email protected]...
    >>>> So far two premium SMS companies have offered a refund via cheque.
    >>>> Is it done this way because it's technically impossible to push a
    >>>> refund through the carrier billing system, or is it so they don't
    >>>> have to disclose to the carrier that they're actioning a refund?
    >>>
    >>> First option.

    >>
    >> Correct but it should never get to that anyway.
    >> Telstra are the ones who are billing the customer. That means that
    >> Telstra should be the ones to refund the money or cancel the charge
    >> if it is charged incorrectly. It's then up to Telstra to explain to
    >> the third party why they are not getting their payment.

    >
    > It doesnt work like that, the content provider bills Telstra.


    Which has **** all to do with who is billing the customer.

    > Telstra
    > have no recourse to the content provider


    They should have considered that when they drew up the contract between
    themselves and the provider.
    Definitely not the customer's problem.

    --
    Kwyj





  9. #9
    Rod Speed
    Guest

    Re: Premium content refunds via cheque rather than carrier billing system

    Michael <[email protected]> wrote
    > Kwyjibo <[email protected]> wrote
    >> Michael <[email protected]> wrote
    >>> <[email protected]> wrote


    >>>> So far two premium SMS companies have offered a refund via cheque.
    >>>> Is it done this way because it's technically impossible to push a
    >>>> refund through the carrier billing system, or is it so they don't
    >>>> have to disclose to the carrier that they're actioning a refund?


    >>> First option.


    >> Correct but it should never get to that anyway.
    >> Telstra are the ones who are billing the customer. That means that
    >> Telstra should be the ones to refund the money or cancel the charge
    >> if it is charged incorrectly. It's then up to Telstra to explain to
    >> the third party why they are not getting their payment.


    > It doesnt work like that, the content provider bills Telstra.
    > Telstra have no recourse to the content provider


    Like hell they dont.





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