How to extend the duration of ring tone before "missed call"? Optus/Nokia.

Greetings,

I helped my dad get a prepaid Optus phone a while back. He's not a big
user of the phone, only turns it on when he needs it etc. Anyway,
since you can't try these things out in the shop, we bought a prepaid
Motorola handset which seemed to have buttons large enough for him to
use. The thing was, he couldn't hear it if it went off in his pocket,
and had difficulty hearing the speaker during general use.

So after him saying he liked my phone (a Nokia 3100) because the ring
tone was much louder, it vibrates as well, and has a loudspeaker
function, I tracked one down on eBay for him.

Today, I went through all the menus with him to set it up, and apart
from "cosmetic" settings, like text colours and wallpapers, both
phones were set up identically, so he's now happy with the ring volume
and vibrate etc.

The only thing is, when I call his phone, it will ring for 15 seconds,
and then stop. His phone displays "missed call", while mine shunts
through to a recorded message telling me that the mobile phone user is
unavailable. To me, 15 seconds is not long enough.

If he calls my phone, it rings for 30 seconds before stopping. To me,
this is an acceptable period to answer in.

I swapped the SIM cards between our phones, and if my SIM (in his
phone) calls his SIM (in my phone), it still only rings for 15 seconds
before indicating a missed call. As a final test, I put his SIM back
in his Motorola phone and called it, for the same result, only 15
seconds ring time.

That sort of indicates to me that it's governed by the SIM card rather
than the phone settings.

My question is: If I try and explain all this to an Optus
representative, will they be likely to help? Is such a thing a "ring
tone time" really encoded on the SIM? If so, how does one go about
changing it?

Alternatively, if not a SIM issue, is there anyone here who may know
where this setting may be hiding in a Nokia phone? As I said, I can't
see where any significant differences may be in the setup of the
phones via the menus.

We're both on the same Optus prepaid plan. I started (about 4 years
ago) on a different plan to the one he started on (about a year ago),
but we both switched to the same plan in the current packages offered
by Optus, about a month ago. Would that have a bearing on things?

I only ask here first, since my last visit to an Optus shop to swap
our phone plans before recharging them lasted quite a while. And I
would never ask my dad to try and sort it out over the phone, since
he's not too tech savvy, but would probably be on a par with tech
support....

Thanks,
AN.

---

› See More: How to extend the duration of ring tone before "missed call"? Optus/Nokia.

The man whose head diminished wrote:
> Greetings,
<SNIP>
> I only ask here first, since my last visit to an Optus shop to swap
> our phone plans before recharging them lasted quite a while. And I
> would never ask my dad to try and sort it out over the phone, since
> he's not too tech savvy, but would probably be on a par with tech
> support....
>
> Thanks,
> AN.

The best bet is to get him to call Customer Support whilst you are with
him and get him to authorise you to talk on his behalf, I have done this
many times for family and friends.

The delay before the call is re-directed can easily be changed by
Customer Support at the network level and you should be able to discuss
that with them once your father has authorised you.


--
The views I present are that of my own and NOT of any organisation I may
belong to.

73 de Simon, VK3XEM.
<http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452>

The man whose head diminished wrote:

> The only thing is, when I call his phone, it will ring for 15
> seconds, and then stop. His phone displays "missed call",
> while mine shunts through to a recorded message telling me
> that the mobile phone user is unavailable. To me, 15 seconds
> is not long enough.
>
> If he calls my phone, it rings for 30 seconds before stopping.
> To me, this is an acceptable period to answer in.

This is actually implemented as a diversion to some Optus
facility after 15 seconds. You should be able to set it
yourself to anything between 5 and 30 seconds, but only in 5
second increments (5, 10, 15, 20, 25 or 30).

But you must know the "number" it's being diverted to. To find
that number, dial

*#61#

and read the number from the display.

Let's say the number is +61412345678. Then set the diversion
time to this number at 30 seconds by dialling the following:

**61*+61412345678*30#

There is no cost for performing any of the above "supplementary
service" steps.

John

Pretty sure the missed call diversion number is 0411000160 so therefore
to change the missed call service to 30" delay call
**61*+61411000160*30#

If that doesn't work. Call Customer Care on 937 from you mobile and
they will extend it for you via the network


John Henderson wrote:
> The man whose head diminished wrote:
>
> > The only thing is, when I call his phone, it will ring for 15
> > seconds, and then stop. His phone displays "missed call",
> > while mine shunts through to a recorded message telling me
> > that the mobile phone user is unavailable. To me, 15 seconds
> > is not long enough.
> >
> > If he calls my phone, it rings for 30 seconds before stopping.
> > To me, this is an acceptable period to answer in.
>
> This is actually implemented as a diversion to some Optus
> facility after 15 seconds. You should be able to set it
> yourself to anything between 5 and 30 seconds, but only in 5
> second increments (5, 10, 15, 20, 25 or 30).
>
> But you must know the "number" it's being diverted to. To find
> that number, dial
>
> *#61#
>
> and read the number from the display.
>
> Let's say the number is +61412345678. Then set the diversion
> time to this number at 30 seconds by dialling the following:
>
> **61*+61412345678*30#
>
> There is no cost for performing any of the above "supplementary
> service" steps.
>
> John