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- 12-22-2006, 07:40 AM #1Graeme WilloxGuest
Are there any "tricks" to setting up one of these style cards, or should
it simply be a case of install the software on the cd, plug in the card
and go.
I got one of these the other day, but I haven't been able to connect to
any network. I know I've been in a Three coverage area. I get a steady
red light on the card, which indicates that it's not picking up a network.
If I do a network search, the only network it says it picks up has
network ID 50501, which I believe from memory is Telstra's GSM network.
The only thing confusing me is that the card says it's picking up a
UMTS network with that ID. Given that the card also supports UMTS 850,
is the network it's seeing (but not letting me log onto) likely to be
the Telstra NextG network?
Following on from that, does it sound like my card might be faulty as it
doesn't find Three's UMTS network or even Telstra GPRS.
I'm inclined to take it back, but I don't want to find when I return it
that I've overlook something obvious elsewhere.
› See More: 3 HSPDA NetConnect Card Problem
- 12-23-2006, 05:08 PM #2Guest
Re: 3 HSPDA NetConnect Card Problem
On Fri, 22 Dec 2006 23:40:50 +1000, Graeme Willox
<[email protected]> wrote:
>Are there any "tricks" to setting up one of these style cards, or should
>it simply be a case of install the software on the cd, plug in the card
>and go.
>
>I got one of these the other day, but I haven't been able to connect to
>any network. I know I've been in a Three coverage area. I get a steady
>red light on the card, which indicates that it's not picking up a network.
>
>If I do a network search, the only network it says it picks up has
>network ID 50501, which I believe from memory is Telstra's GSM network.
> The only thing confusing me is that the card says it's picking up a
>UMTS network with that ID. Given that the card also supports UMTS 850,
>is the network it's seeing (but not letting me log onto) likely to be
>the Telstra NextG network?
>
>Following on from that, does it sound like my card might be faulty as it
>doesn't find Three's UMTS network or even Telstra GPRS.
>
>I'm inclined to take it back, but I don't want to find when I return it
>that I've overlook something obvious elsewhere.
Since when does the 3 card support 850Mhz? UMTS 2100 shows up as
Telstra as well. They share the network.
- 12-23-2006, 06:40 PM #3Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
[email protected] wrote:
> On Fri, 22 Dec 2006 23:40:50 +1000, Graeme Willox
> <[email protected]> wrote:
>
>> Are there any "tricks" to setting up one of these style cards, or should
>> it simply be a case of install the software on the cd, plug in the card
>> and go.
>>
>> I got one of these the other day, but I haven't been able to connect to
>> any network. I know I've been in a Three coverage area. I get a steady
>> red light on the card, which indicates that it's not picking up a network.
>>
>> If I do a network search, the only network it says it picks up has
>> network ID 50501, which I believe from memory is Telstra's GSM network.
>> The only thing confusing me is that the card says it's picking up a
>> UMTS network with that ID. Given that the card also supports UMTS 850,
>> is the network it's seeing (but not letting me log onto) likely to be
>> the Telstra NextG network?
>>
>> Following on from that, does it sound like my card might be faulty as it
>> doesn't find Three's UMTS network or even Telstra GPRS.
>>
>> I'm inclined to take it back, but I don't want to find when I return it
>> that I've overlook something obvious elsewhere.
>
> Since when does the 3 card support 850Mhz? UMTS 2100 shows up as
> Telstra as well. They share the network.
Have a look at www.novatelwireless.com The card is a Merlin XU870. It
says that it supports 850 mhz.
- 12-23-2006, 10:37 PM #4Guest
Re: 3 HSPDA NetConnect Card Problem
On Sun, 24 Dec 2006 10:40:31 +1000, Graeme Willox
<[email protected]> wrote:
>[email protected] wrote:
>> On Fri, 22 Dec 2006 23:40:50 +1000, Graeme Willox
>> <[email protected]> wrote:
>>
>>> Are there any "tricks" to setting up one of these style cards, or should
>>> it simply be a case of install the software on the cd, plug in the card
>>> and go.
>>>
>>> I got one of these the other day, but I haven't been able to connect to
>>> any network. I know I've been in a Three coverage area. I get a steady
>>> red light on the card, which indicates that it's not picking up a network.
>>>
>>> If I do a network search, the only network it says it picks up has
>>> network ID 50501, which I believe from memory is Telstra's GSM network.
>>> The only thing confusing me is that the card says it's picking up a
>>> UMTS network with that ID. Given that the card also supports UMTS 850,
>>> is the network it's seeing (but not letting me log onto) likely to be
>>> the Telstra NextG network?
>>>
>>> Following on from that, does it sound like my card might be faulty as it
>>> doesn't find Three's UMTS network or even Telstra GPRS.
>>>
>>> I'm inclined to take it back, but I don't want to find when I return it
>>> that I've overlook something obvious elsewhere.
>>
>> Since when does the 3 card support 850Mhz? UMTS 2100 shows up as
>> Telstra as well. They share the network.
>
>Have a look at www.novatelwireless.com The card is a Merlin XU870. It
>says that it supports 850 mhz.
Ok, that's news to me.
Have you tried talking to Three?
- 12-23-2006, 11:08 PM #5Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
[email protected] wrote:
> On Sun, 24 Dec 2006 10:40:31 +1000, Graeme Willox
> <[email protected]> wrote:
>
>> [email protected] wrote:
>>> On Fri, 22 Dec 2006 23:40:50 +1000, Graeme Willox
>>> <[email protected]> wrote:
>>>
>>>> Are there any "tricks" to setting up one of these style cards, or should
>>>> it simply be a case of install the software on the cd, plug in the card
>>>> and go.
>>>>
>>>> I got one of these the other day, but I haven't been able to connect to
>>>> any network. I know I've been in a Three coverage area. I get a steady
>>>> red light on the card, which indicates that it's not picking up a network.
>>>>
>>>> If I do a network search, the only network it says it picks up has
>>>> network ID 50501, which I believe from memory is Telstra's GSM network.
>>>> The only thing confusing me is that the card says it's picking up a
>>>> UMTS network with that ID. Given that the card also supports UMTS 850,
>>>> is the network it's seeing (but not letting me log onto) likely to be
>>>> the Telstra NextG network?
>>>>
>>>> Following on from that, does it sound like my card might be faulty as it
>>>> doesn't find Three's UMTS network or even Telstra GPRS.
>>>>
>>>> I'm inclined to take it back, but I don't want to find when I return it
>>>> that I've overlook something obvious elsewhere.
>>> Since when does the 3 card support 850Mhz? UMTS 2100 shows up as
>>> Telstra as well. They share the network.
>> Have a look at www.novatelwireless.com The card is a Merlin XU870. It
>> says that it supports 850 mhz.
>
> Ok, that's news to me.
>
> Have you tried talking to Three?
I took it back to 3. They exchanged it. The new one worked. Now that
I've come out of range of 3, it's doing the same thing again.
I'm just about to ring the 3 technical support, but I'm not looking
forward to it based on minor problems I had with my account once and the
frustration of dealing with their call centre.
The fact that a second card has done the same thing makes me wonder if
there's a bug in the firmware. When I watch the card closely at
power-up, the led lights up steady blue for a few seconds, indicating
that there is a UMTS network detected. Then it goes steady red which
indicates that there is no network available. If I then do a manual
network search, it detecte network 50501 which I believe to be Telstra.
(For the network name, it says "Roaming")
Yesterday as I left the 3 store, I did a manual search, and it detected
the Three, Optus and Vodafone UMTS networks, but of course, it said that
Optus and Vodfone were forbidden. It didn't detect the Telstra network.
Earlier today I was in the same location where I detected those two
networks and it would only detect the Telstra network. It seems to
detect two different "groups" of networks, and I'm wondering whether it
searches the bands separatelyy. I'm wondering whether the firmware in
the card doesn't understand that it can only roam on to one of the
Telstra networks.
I don't imagine there are too many places in the world where mobile
telcos have multiple networks, so maybe it's just something that wasn't
considered when the firmware was written.
- 12-24-2006, 02:34 PM #6John HendersonGuest
Re: 3 HSPDA NetConnect Card Problem
Graeme Willox wrote:
> I'm just about to ring the 3 technical support, but I'm not
> looking forward to it based on minor problems I had with my
> account once and the frustration of dealing with their call
> centre.
Please keep us informed of progress.
> I'm wondering whether it searches the bands separatelyy.
Although far from being the only possible explanation, the
simplest explanation seems to be that it's restricting itself
to searching 850 MHz, once having been exposed to an
environment where that's the only UMTS signal available. This
seems consistent with what you've seen.
I've downloaded the XU870 manual, which is a bit short on
details (to say the least).
If you haven't already, perhaps try removing the card, then
removing the SIM. Reinstall the card without SIM, and try to
connect. Then remove card, insert SIM, and try again in an
area where there's 3 UMTS coverage.
John
- 12-25-2006, 05:03 AM #7Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
John Henderson wrote:
> Graeme Willox wrote:
>
>> I'm just about to ring the 3 technical support, but I'm not
>> looking forward to it based on minor problems I had with my
>> account once and the frustration of dealing with their call
>> centre.
>
> Please keep us informed of progress.
>
>> I'm wondering whether it searches the bands separatelyy.
>
> Although far from being the only possible explanation, the
> simplest explanation seems to be that it's restricting itself
> to searching 850 MHz, once having been exposed to an
> environment where that's the only UMTS signal available. This
> seems consistent with what you've seen.
I may not have said quite that, but that's basically what I was
thinking. Assuming that Three did their testing of the card several
months ago(if they did any), Telstra may not have had the NextG network
switched on at the time, and so they may not have discovered or
anticipated this happening.
>
> I've downloaded the XU870 manual, which is a bit short on
> details (to say the least).
>
> If you haven't already, perhaps try removing the card, then
> removing the SIM. Reinstall the card without SIM, and try to
> connect. Then remove card, insert SIM, and try again in an
> area where there's 3 UMTS coverage.
>
> John
That sounded like a good suggestion, but once it reports that it can't
find a USIM, it doesn't even display the network section, so you can't
change it. I've definately tried to connect in a 3 area.
This second card did work for a day, but then I did a manual scan
(without trying to actually connect to anything) and then it got stuck
where it is now. The Three technical assistant told me that it's
because I'm not in their service area. Technically he is right, but
noone told the NetConnect card that the day before when it was managing
a 1.8 megabit connection.
- 12-25-2006, 02:20 PM #8John HendersonGuest
Re: 3 HSPDA NetConnect Card Problem
Graeme Willox wrote:
> That sounded like a good suggestion, but once it reports that
> it can't find a USIM, it doesn't even display the network
> section, so you can't change it. I've definately tried to
> connect in a 3 area.
OK, I'd anticipated behaviour like that. I was hoping that
being powered on without a SIM would undo enough of its memory
so that it would search all bands at the subsequent power-on.
And if you do that in a 3 coverage area, the card might come
good.
Another possibility is that being powered on with another SIM
(either another network's USIM or an ordinary GSM SIM) might
have the same effect, so that it would find 3 when the 3 USIM
is reinserted within a 3 coverage area.
That would simulate what many people would do as they travel
between the USA and Europe (where different bands are in use) -
hopefully something the manufacturer has tested and got working
properly.
John
- 12-25-2006, 06:17 PM #9Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
John Henderson wrote:
> Graeme Willox wrote:
>
>> That sounded like a good suggestion, but once it reports that
>> it can't find a USIM, it doesn't even display the network
>> section, so you can't change it. I've definately tried to
>> connect in a 3 area.
>
> OK, I'd anticipated behaviour like that. I was hoping that
> being powered on without a SIM would undo enough of its memory
> so that it would search all bands at the subsequent power-on.
> And if you do that in a 3 coverage area, the card might come
> good.
>
> Another possibility is that being powered on with another SIM
> (either another network's USIM or an ordinary GSM SIM) might
> have the same effect, so that it would find 3 when the 3 USIM
> is reinserted within a 3 coverage area.
>
> That would simulate what many people would do as they travel
> between the USA and Europe (where different bands are in use) -
> hopefully something the manufacturer has tested and got working
> properly.
>
> John
I tried another GSM sim, but that produced a SIM error message. I'm not
sure whether it's because it's locked, or because it only accepts USIM
cards. I sent an email to Novatel last night. I received an automated
email from them. It was only 7:25 am local time, Christmas morning
there, so it'll be a couple of days at least before I get a reply, I
would imagine.
- 12-29-2006, 05:27 AM #10Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
Graeme Willox wrote:
> John Henderson wrote:
>> Graeme Willox wrote:
>>
>>> That sounded like a good suggestion, but once it reports that
>>> it can't find a USIM, it doesn't even display the network
>>> section, so you can't change it. I've definately tried to
>>> connect in a 3 area.
>>
>> OK, I'd anticipated behaviour like that. I was hoping that
>> being powered on without a SIM would undo enough of its memory
>> so that it would search all bands at the subsequent power-on. And if
>> you do that in a 3 coverage area, the card might come
>> good.
>>
>> Another possibility is that being powered on with another SIM
>> (either another network's USIM or an ordinary GSM SIM) might
>> have the same effect, so that it would find 3 when the 3 USIM
>> is reinserted within a 3 coverage area.
>>
>> That would simulate what many people would do as they travel
>> between the USA and Europe (where different bands are in use) -
>> hopefully something the manufacturer has tested and got working
>> properly.
>>
>> John
>
> I tried another GSM sim, but that produced a SIM error message. I'm not
> sure whether it's because it's locked, or because it only accepts USIM
> cards. I sent an email to Novatel last night. I received an automated
> email from them. It was only 7:25 am local time, Christmas morning
> there, so it'll be a couple of days at least before I get a reply, I
> would imagine.
Novatel provided a firmware upgrade for the card and an update for the
Mobilink software which runs on the PC, but the problem is still not
resolved. I can still only see what I assume is the NextG network.
- 12-29-2006, 06:10 AM #11John HendersonGuest
Re: 3 HSPDA NetConnect Card Problem
Graeme Willox wrote:
> Novatel provided a firmware upgrade for the card and an update
> for the Mobilink software which runs on the PC, but the
> problem is still not resolved. I can still only see what I
> assume is the NextG network.
Is the card locked to 3? I'm guessing, but I wonder if a
network lock is causing the problem. Perhaps it's locked (but
with roaming onto Telstra allowed), and they haven't catered
for its seeing 850 MHz Telstra cells that won't accept roaming.
John
- 12-29-2006, 07:20 AM #12Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
John Henderson wrote:
> Graeme Willox wrote:
>
>> Novatel provided a firmware upgrade for the card and an update
>> for the Mobilink software which runs on the PC, but the
>> problem is still not resolved. I can still only see what I
>> assume is the NextG network.
>
> Is the card locked to 3? I'm guessing, but I wonder if a
> network lock is causing the problem. Perhaps it's locked (but
> with roaming onto Telstra allowed), and they haven't catered
> for its seeing 850 MHz Telstra cells that won't accept roaming.
>
> John
It is locked to 3. I don't know why it's happening from a technical
perspective, but I think that that's exactly what's happening. I'd
imagine that at the time they would've done the testing with this
NetConnect card, the NextG network would not have been active.
That was what I suggested to the 3 staff today at the store when I went
back.
- 12-29-2006, 06:05 PM #13John HendersonGuest
Re: 3 HSPDA NetConnect Card Problem
Graeme Willox wrote:
> It is locked to 3.
OK, I'd missed the possibility that it might be locked until I
reread one of Simon's posts. So ignore my earlier suggestion
about changing SIMs.
There's a possibility that we can make the card ignore the
Telstra network completely, and that this might get you working
with 3 again when you're in a 3 coverage area. I'm uncertain
about a few of the fine details, so you'll need to bear with
me.
Firstly, we need to find 3's PLMN. Telstra's is 50501, Optus is
50502, and Vodafone is 50503. One-tel used to be 50508, and I
have no idea what 3's is other than it will start with 505
(Australia).
Next, we need to force the card to restrict itself to this PLMN
with the "AT+COPS" (PLMN selection) command. The command is
optional for manufacturer implementation, but most do implement
it.
I'm running Linux, and don't have access to Windows later than
98. But I imagine later versions of Windows implement modem
"Extra settings", where you can put such commands. On my
Windows 98 machine I can get there via Control Panel / Modems /
Properties / Connection / Advanced / Extra settings.
Looking at the on-line XU870 manual, page numbered 31, you may
be able to access it via the Internet Options / Connections /
Setup tab also.
Put
AT+COPS=1,2,"505nn"
(for the correct value of "nn") into the Extra settings field.
It there's already something in this field, just add
;+COPS=1,2,"505nn"
to the end of what's already there instead. And if it doesn't
work with those quotes in place, try it without them.
When you want it to revert to automatic PLMN selection, just
remove the above command from "Extra settings" and cycle the
power to the card/laptop. As a last resort,
AT+COPS=0
sets the device to automatic network selection (this is the
default value specified in 3GPP 27.007).
John
- 12-30-2006, 09:33 AM #14Graeme WilloxGuest
Re: 3 HSPDA NetConnect Card Problem
John Henderson wrote:
> Graeme Willox wrote:
>
>> It is locked to 3.
>
> OK, I'd missed the possibility that it might be locked until I
> reread one of Simon's posts. So ignore my earlier suggestion
> about changing SIMs.
>
> There's a possibility that we can make the card ignore the
> Telstra network completely, and that this might get you working
> with 3 again when you're in a 3 coverage area. I'm uncertain
> about a few of the fine details, so you'll need to bear with
> me.
>
> Firstly, we need to find 3's PLMN. Telstra's is 50501, Optus is
> 50502, and Vodafone is 50503. One-tel used to be 50508, and I
> have no idea what 3's is other than it will start with 505
> (Australia).
>
> Next, we need to force the card to restrict itself to this PLMN
> with the "AT+COPS" (PLMN selection) command. The command is
> optional for manufacturer implementation, but most do implement
> it.
>
> I'm running Linux, and don't have access to Windows later than
> 98. But I imagine later versions of Windows implement modem
> "Extra settings", where you can put such commands. On my
> Windows 98 machine I can get there via Control Panel / Modems /
> Properties / Connection / Advanced / Extra settings.
>
> Looking at the on-line XU870 manual, page numbered 31, you may
> be able to access it via the Internet Options / Connections /
> Setup tab also.
>
> Put
>
> AT+COPS=1,2,"505nn"
>
> (for the correct value of "nn") into the Extra settings field.
> It there's already something in this field, just add
>
> ;+COPS=1,2,"505nn"
>
> to the end of what's already there instead. And if it doesn't
> work with those quotes in place, try it without them.
>
> When you want it to revert to automatic PLMN selection, just
> remove the above command from "Extra settings" and cycle the
> power to the card/laptop. As a last resort,
>
> AT+COPS=0
>
> sets the device to automatic network selection (this is the
> default value specified in 3GPP 27.007).
>
> John
Thanks. I tried that, but it didn't work. I went into the terminal
programme in Windows XP , set the "modem" to be the NetConnect card and
typed those commands and it accepted them. It just didn't have any
effect on the way the card performed. Three is 50506, BTW.
- 12-30-2006, 07:22 PM #15Guest
Re: 3 HSPDA NetConnect Card Problem
On Sun, 31 Dec 2006 01:33:18 +1000, Graeme Willox
<[email protected]> wrote:
>John Henderson wrote:
>> Graeme Willox wrote:
>>
>>> It is locked to 3.
>>
>> OK, I'd missed the possibility that it might be locked until I
>> reread one of Simon's posts. So ignore my earlier suggestion
>> about changing SIMs.
>>
>> There's a possibility that we can make the card ignore the
>> Telstra network completely, and that this might get you working
>> with 3 again when you're in a 3 coverage area. I'm uncertain
>> about a few of the fine details, so you'll need to bear with
>> me.
>>
>> Firstly, we need to find 3's PLMN. Telstra's is 50501, Optus is
>> 50502, and Vodafone is 50503. One-tel used to be 50508, and I
>> have no idea what 3's is other than it will start with 505
>> (Australia).
>>
>> Next, we need to force the card to restrict itself to this PLMN
>> with the "AT+COPS" (PLMN selection) command. The command is
>> optional for manufacturer implementation, but most do implement
>> it.
>>
>> I'm running Linux, and don't have access to Windows later than
>> 98. But I imagine later versions of Windows implement modem
>> "Extra settings", where you can put such commands. On my
>> Windows 98 machine I can get there via Control Panel / Modems /
>> Properties / Connection / Advanced / Extra settings.
>>
>> Looking at the on-line XU870 manual, page numbered 31, you may
>> be able to access it via the Internet Options / Connections /
>> Setup tab also.
>>
>> Put
>>
>> AT+COPS=1,2,"505nn"
>>
>> (for the correct value of "nn") into the Extra settings field.
>> It there's already something in this field, just add
>>
>> ;+COPS=1,2,"505nn"
>>
>> to the end of what's already there instead. And if it doesn't
>> work with those quotes in place, try it without them.
>>
>> When you want it to revert to automatic PLMN selection, just
>> remove the above command from "Extra settings" and cycle the
>> power to the card/laptop. As a last resort,
>>
>> AT+COPS=0
>>
>> sets the device to automatic network selection (this is the
>> default value specified in 3GPP 27.007).
>>
>> John
>
>Thanks. I tried that, but it didn't work. I went into the terminal
>programme in Windows XP , set the "modem" to be the NetConnect card and
>typed those commands and it accepted them. It just didn't have any
>effect on the way the card performed. Three is 50506, BTW.
Like I said earlier, did you ring them? Despite the reputation that
some calls centers have, they have solved problems for me.
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