On 11 Mar 2007 20:09:28 -0700, Noodle wrote:
> Since Virgin Mobile (Australia) was bought out by Optus last year,
> they have started being overly aggressive in ensuring that all mobile
> customers recharge correctly and on time. Otherwise, they will block
> your sim card from being used.
Not true. Obviously you can't make outgoing calls without recharging,
though.
> They also appear to have 30-45 minute delays in answering Customer
> Service calls, probably because they've sacked staff.
Bollocks. The several times I've had to call Virgin since I joined them,
I've had someone on the phone almost immediately (longest wait was less
than 5 minutes), and Virgin's staff are hands-down the friendliest and most
helpful of any telco I've ever dealt with (and I've dealt with them all).
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