Next G complaints not significant: Telstra

From
http://abc.net.au/news/stories/2007/08/20/2009952.htm

Telstra says the level of complaints about its Next G phone network are not
significant.

The Federal Government says the new network is far from ready to replace
CDMA.

Communications Minister Helen Coonan says she has received hundreds of
complaints on the Government's helpline set up for people who will need to
move over to Next G once CDMA is switched off.

But Peter Taylor from Telstra says concerns about the new system are
exaggerated.

"The Minister and the Government has shared a trickle of complaints with us
in the last couple of weeks," he said.

"You have to remember that the Next G network now has well over 1 million
customers so if there's 100 or 200 complaints, it really is very few."

---

› See More: Next G complaints not significant: Telstra

"Alan Parkington" <[email protected]> wrote in message
news:[email protected]...
> From
> http://abc.net.au/news/stories/2007/08/20/2009952.htm
>
> Telstra says the level of complaints about its Next G phone network are
> not significant.
>
> The Federal Government says the new network is far from ready to replace
> CDMA.
>
> Communications Minister Helen Coonan says she has received hundreds of
> complaints on the Government's helpline set up for people who will need to
> move over to Next G once CDMA is switched off.
>
> But Peter Taylor from Telstra says concerns about the new system are
> exaggerated.
>
> "The Minister and the Government has shared a trickle of complaints with
> us in the last couple of weeks," he said.

Pity it is the Minister and the Government who get to decide whether Telstra
get to turn CDMA off.
>
> "You have to remember that the Next G network now has well over 1 million
> customers so if there's 100 or 200 complaints, it really is very few."
>
>
Pity it is the Minister and the Government who get to decide whether Telstra
get to turn CDMA off.



--
Posted via a free Usenet account from http://www.teranews.com

In article <[email protected]>, "thegoons" <[email protected]> wrote:
[snip]
>> "You have to remember that the Next G network now has well over 1 million
>> customers so if there's 100 or 200 complaints, it really is very few."
>>
>Pity it is the Minister and the Government who get to decide whether Telstra
>get to turn CDMA off.

Ah, yes... But it looks like there may be a new government with some
brains by 2008. Then again, perhaps not -- new, but still no brains.

FWIW, the only comments I've heard from people who have switched from
CDMA to this "G" thing here in the deep north are that it craps all
over CDMA for coverage. Mind you, I haven't switched myself, but then
I've only made two calls in 8 months on my mobile (bought for
emergencies only, but I relented on two occasions so I have no
desire to move until I have to.

Cheers, Phred.

--
[email protected]LID

Alan Parkington <[email protected]> wrote:

> From
> http://abc.net.au/news/stories/2007/08/20/2009952.htm

> Telstra says the level of complaints about its Next G phone network are not significant.

Wota stunningly impeccible source on that.

> The Federal Government says the new network is far from ready to replace CDMA.

No they dont.

> Communications Minister Helen Coonan says she has received hundreds of complaints on the
> Government's helpline set up for people who will
> need to move over to Next G once CDMA is switched off.

> But Peter Taylor from Telstra says concerns about the new system are exaggerated.

Easy to claim. Hell of a lot harder to actually substantiate that claim.

> "The Minister and the Government has shared a trickle of complaints with us in the last couple of
> weeks," he said.

> "You have to remember that the Next G network now has well over 1
> million customers so if there's 100 or 200 complaints, it really is very few."

Irrelevant to whether the govt will allow you to turn the CDMA system off.

Phred <[email protected]> wrote
> thegoons <[email protected]> wrote

>>> "You have to remember that the Next G network now has well over 1
>>> million customers so if there's 100 or 200 complaints, it really is very few."

>> Pity it is the Minister and the Government who get
>> to decide whether Telstra get to turn CDMA off.

> Ah, yes... But it looks like there may be a new government with some brains by 2008.

Bet there wont be.

> Then again, perhaps not -- new, but still no brains.

Bet there wont be a new one.

> FWIW, the only comments I've heard from people who have switched
> from CDMA to this "G" thing here in the deep north are that it craps all
> over CDMA for coverage. Mind you, I haven't switched myself, but
> then I've only made two calls in 8 months on my mobile (bought for
> emergencies only, but I relented on two occasions so I have no
> desire to move until I have to.

>> But Peter Taylor from Telstra says concerns about the new system are
>> exaggerated.
>
> Easy to claim. Hell of a lot harder to actually substantiate that claim.

Complaints per SIO - pretty easy to measure to start with

Complaints that resulted in plotting - pretty easy to measure to start with

Michael J <[email protected]> wrote:

>>> But Peter Taylor from Telstra says concerns about the new system are exaggerated.

>> Easy to claim. Hell of a lot harder to actually substantiate that claim.

> Complaints per SIO - pretty easy to measure to start with

Doesnt do a damned thing to substantiate that claim.

> Complaints that resulted in plotting - pretty easy to measure to start with

Doesnt do a damned thing to substantiate that claim.

"Rod Speed" <[email protected]> wrote in message
news:[email protected]...
> Michael J <[email protected]> wrote:
>
>>>> But Peter Taylor from Telstra says concerns about the new system are
>>>> exaggerated.
>
>>> Easy to claim. Hell of a lot harder to actually substantiate that claim.
>
>> Complaints per SIO - pretty easy to measure to start with
>
> Doesnt do a damned thing to substantiate that claim.

Explain why not.

If complaints per SIO on CDMA in the last year were x, and complaints per
SIO on NextG are y, measured over the same period, if y is less than x, then
sounds like NextG is doing very well

Michael J <[email protected]> wrote
> Rod Speed <[email protected]> wrote
>> Michael J <[email protected]> wrote

>>>>> But Peter Taylor from Telstra says concerns about the new system are exaggerated.

>>>> Easy to claim. Hell of a lot harder to actually substantiate that claim.

>>> Complaints per SIO - pretty easy to measure to start with

>> Doesnt do a damned thing to substantiate that claim.

> Explain why not.

Most dont bother to complain to telstra, because they know they will just get the usual fob off.

> If complaints per SIO on CDMA in the last year were x, and complaints per SIO on NextG are y,
> measured over the same period, if y is less than x, then sounds like NextG is doing very well

Only if you dont have a clue about what people do when the service is a dud.

On Sat, 25 Aug 2007 08:55:34 +1000, "Rod Speed"
<[email protected]> wrote:

>Michael J <[email protected]> wrote
>> Rod Speed <[email protected]> wrote
>>> Michael J <[email protected]> wrote
>
>>>>>> But Peter Taylor from Telstra says concerns about the new system are exaggerated.
>
>>>>> Easy to claim. Hell of a lot harder to actually substantiate that claim.
>
>>>> Complaints per SIO - pretty easy to measure to start with
>
>>> Doesnt do a damned thing to substantiate that claim.
>
>> Explain why not.
>
>Most dont bother to complain to telstra, because they know they will just get the usual fob off.
>
>> If complaints per SIO on CDMA in the last year were x, and complaints per SIO on NextG are y,
>> measured over the same period, if y is less than x, then sounds like NextG is doing very well
>
>Only if you dont have a clue about what people do when the service is a dud.
>

Have to agree, that most people "on the land" don't complain via the
"official" means - they complain to their mates & families, about not
only losing CDMA (but the rural cops get to keep it) to a service that
doesn't perform anywhere near as well, but about the fact that it's
widely perceived that this system is coming in, and there's nothing
they can do about it. Michael, do you know anyone outside a capital
city to ask what they think of Telstra? And do you know what will
happen to this country if everyone outside a capital city decides to
give it all up & head to the city? And I don't just mean the kiddies
who've watched BB or Idol & seen something better... Someone better
get their act together, as while the govt still toadies to Telstra,
the country is fubar... Next G is only great for those who previously
were not on CDMA...

<[email protected]> wrote in message
news:[email protected]...
> On Sat, 25 Aug 2007 08:55:34 +1000, "Rod Speed"
> <[email protected]> wrote:
>
>>Michael J <[email protected]> wrote
>>> Rod Speed <[email protected]> wrote
>>>> Michael J <[email protected]> wrote
>>
>>>>>>> But Peter Taylor from Telstra says concerns about the new system are
>>>>>>> exaggerated.
>>
>>>>>> Easy to claim. Hell of a lot harder to actually substantiate that
>>>>>> claim.
>>
>>>>> Complaints per SIO - pretty easy to measure to start with
>>
>>>> Doesnt do a damned thing to substantiate that claim.
>>
>>> Explain why not.
>>
>>Most dont bother to complain to telstra, because they know they will just
>>get the usual fob off.
>>
>>> If complaints per SIO on CDMA in the last year were x, and complaints
>>> per SIO on NextG are y,
>>> measured over the same period, if y is less than x, then sounds like
>>> NextG is doing very well
>>
>>Only if you dont have a clue about what people do when the service is a
>>dud.
>>
>
> Have to agree, that most people "on the land" don't complain via the
> "official" means - they complain to their mates & families, about not
> only losing CDMA (but the rural cops get to keep it) to a service that
> doesn't perform anywhere near as well, but about the fact that it's
> widely perceived that this system is coming in, and there's nothing
> they can do about it. Michael, do you know anyone outside a capital
> city to ask what they think of Telstra? And do you know what will
> happen to this country if everyone outside a capital city decides to
> give it all up & head to the city? And I don't just mean the kiddies
> who've watched BB or Idol & seen something better... Someone better
> get their act together, as while the govt still toadies to Telstra,
> the country is fubar... Next G is only great for those who previously
> were not on CDMA...

Good to see ACCC have banned Telstra from broadcasting their ads "coverage
everwhere you need it" as these are absolute lies and propoganda issued from
the office of P Burgess.



--
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[email protected] wrote
> Rod Speed <[email protected]> wrote
>> Michael J <[email protected]> wrote
>>> Rod Speed <[email protected]> wrote
>>>> Michael J <[email protected]> wrote

>>>>>>> But Peter Taylor from Telstra says concerns
>>>>>>> about the new system are exaggerated.

>>>>>> Easy to claim. Hell of a lot harder to actually substantiate that claim.

>>>>> Complaints per SIO - pretty easy to measure to start with

>>>> Doesnt do a damned thing to substantiate that claim.

>>> Explain why not.

>> Most dont bother to complain to telstra, because
>> they know they will just get the usual fob off.

>>> If complaints per SIO on CDMA in the last year were x, and
>>> complaints per SIO on NextG are y, measured over the same
>>> period, if y is less than x, then sounds like NextG is doing very well

>> Only if you dont have a clue about what people do when the service is a dud.

> Have to agree, that most people "on the land" don't complain
> via the "official" means - they complain to their mates & families,
> about not only losing CDMA (but the rural cops get to keep it)
> to a service that doesn't perform anywhere near as well, but
> about the fact that it's widely perceived that this system is
> coming in, and there's nothing they can do about it.

And they clearly complain to their pollys in an attempt to stop
telstra turning the CDMA system off when it is working fine for
them and they dont see why they should have to change anything
at their end just because telstra wants to shaft them by closing
the CDMA system for no good reason for the end users.

If Coonan had any balls she'd tell telstra that it aint allowed to
close the CDMA system, ever because there is no reason why
the end users should have to replace their hardware just because
telstra wants to gouge them more than they have already.

> Michael, do you know anyone outside a capital city to ask what they think
> of Telstra? And do you know what will happen to this country if everyone
> outside a capital city decides to give it all up & head to the city?

Thats never going to happen.

> And I don't just mean the kiddies who've watched BB or Idol &
> seen something better... Someone better get their act together,
> as while the govt still toadies to Telstra, the country is fubar...

Nope.

> Next G is only great for those who previously were not on CDMA...

It isnt that great even for them, particularly on the pricing.

> they can do about it. Michael, do you know anyone outside a capital
> city to ask what they think of Telstra? And do you know what will

Yep, most are grateful for the services Telstra supplies, that no one else
does.

Years back I used to go to a little fart of a town called Oaklands in NSW.
500 people or so (if that).

Friend there had a property he went to every 6 mths or so.

TELSTRA supplied an Incontact service to the house - no one else would. Free
incoming landline.

Then along came CDMA. No one else within 100 km had ANY coverage.

So yes, plenty of people in the country are happy that Telstra bothers,
because no one else does

Michael J <[email protected]> wrote:
>> they can do about it. Michael, do you know anyone outside a capital
>> city to ask what they think of Telstra? And do you know what will
>
> Yep, most are grateful for the services Telstra supplies, that no one
> else does.
>
> Years back I used to go to a little fart of a town called Oaklands in
> NSW. 500 people or so (if that).
>
> Friend there had a property he went to every 6 mths or so.
>
> TELSTRA supplied an Incontact service to the house - no one else
> would. Free incoming landline.
>
> Then along came CDMA. No one else within 100 km had ANY coverage.
>
> So yes, plenty of people in the country are happy that Telstra
> bothers, because no one else does

Pity that hardly any of those are happy that the CDMA system is gunna close.

Michael J wrote:
>> they can do about it. Michael, do you know anyone outside a capital
>> city to ask what they think of Telstra? And do you know what will
>
> Yep, most are grateful for the services Telstra supplies, that no one else
> does.
>
> Years back I used to go to a little fart of a town called Oaklands in NSW.
> 500 people or so (if that).
>
> Friend there had a property he went to every 6 mths or so.
>
> TELSTRA supplied an Incontact service to the house - no one else would. Free
> incoming landline.

So, they were a GOC then, that was their duty, and we paid for it though
our taxes.

Think they'd give a **** now?

A: No.