OK, after reading quite a few threads on this forum, I just figured that there are a lot of things that I should let you know. It's up to you to believe me or not or flame me or not

1: Bills are steady since January now.
2: We are billing Late Payment Charges from January now
3: You are only billed late fees, if your payment does not come in at the latest on your billing date. Which means making your payment the day before will not get the payment to bell mobility in time, since of the delay of treatment from the financial instituiton is not instant, and that an actual human person, has to take that payment and apply it in the right account on bell mobility's side after.
4: If a mistake is made on your account, we correct it as long as we have documented proof that it is. What I mean by that, READ YOUR CONTRACT when you sign up for your service, notes added by hand do not make a valid legal document, they would have to be printed.
5: If you are negotiating a contract by phone, since it's a verbal agreement and it has the same legal validity as a written contract in canada, write down the rep's Name, Initials, as well as the date and time of the call (and i suggest you do this systematically every time you call customer service of ANY company of ANY SORT)
6. After you renegotiate a contract, it's always a good idea to verify your invoice after that, so if you have a problem and have something to contest you do it right away
7. Take detailed notes IN ORDER about what was offered to you. You being confused (which might very well happen with the amount of info we give you) is not a good thing when renegotiating something.
8. Bell mobility will not just give you something free, jsut because you ask for it. If you want to switch providers, give us a call and we'll see what we can do.
9. If you notice that your invoices are going very high due to overusage, calling to customer srevice is also a much better solution than just complaining that your phone costs too much. If your usage has changed, well then so must your plan as well.
10. You have maximum 90 days to contest a charge
11. If a billing error made you have additionnal fees (system problem, a rep promising you something and it not happening is not one) your account will be macro adjusted. Same thing as if we made a mistake in your favour, charges will be added on your account after the mistkae is noticed.
12. If you see something on your bill that you don't understand, whether it's a charge, credit or anything else CALL US, we're there to answer your questions, I think me doing this on my free time should give you an idea of whether or not reps in customer service are commited to giving you service.

If you have any questions please PM me and I will gladly do my best to answer


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