Hi Jeanine,
Bitpim is a 3rd party piece of software that can be used for what you are asking. I have found however that it doesn't always work with phones from Canadian carriers. Also you should be very careful with Bitpim, it gives you access to the connected phone's directory structure. Make a mistake there and it can be "game over" for your phone.
The "Cellebrite" unit we use to transfer phone numbers is quick and reliable (when properly maintained). The phone models change so quickly that we require regular firmware updates in order to keep the unit functioning properly. These units are also quite expensive for individual stores to purchase, therefore not all stores have them. We have our own and maintain it religiously, apparrently that does not happen everywhere. I would recommend taking your phone(s) back to where you had the transfer done and ask the agent to update the software before re-transferring your phone book. Best of luck.
