JuUaAn

Hi,

I just subscribed to a Bell corporate plan. It doesn't provide any long distance minutes and they are charged at $0.30/min. My phone is a 416 and is local to Toronto I believe.

I just received my first bill and it has a $0.60 charge to long distance. I look at the details and it's 2 calls to a 905 number in Unionville. Now, after reading the long distance FAQ, it seems like I was unjustly charged for that. But when I called to ask about it, they said it was considered long distance since it was outside my local area. But according to the FAQ, I made those calls in Unionville (those calls were made when I was outside my gf's office and I was calling to tell her to come out). I was not notified that I had to dial 1 or that it was a long distance call. So really it shouldn't have been charged to me.

So who's right here? Me or Bell? If I'm right, how come the Billing rep said it's still considered long distance?

Thanks.

 

Abom

If the call was local where you were located, it's a local call, no LD charges.

Of course that depends in your plan "follows you", not sure, all depends what plan you're on.

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JuUaAn

I'm on a corporate plan, $25 all-in plan: 200 mins, unlim. evenings and weekends.

If it doesn't say that it's long distance or I don't have to dial 1, then isn't it local?

Abom

Yes, as far as I know. I'd try calling into the customer care centre again and speaking with a different person, and see what you find out.

__________________
Proudly packing a Motorola V3c and UT Starcom 7025

http://www.latitudewireless.ca - Northern Cellular

#1 Sales Representative in Canada for Bell Mobility post-paid activations for the month of November, 2005 (based on 3rd party Bell Mobility & Solo Mobile retailers)

JuUaAn

We're both right! So I called Bell again and the guy said that the those charges were made in error. Apparently a lot of people have been getting those charges recently. He has credited my account back. So if anyone else is getting unexpected long distance charges, call Bell to find out why.

Thanks for the help Abom.

Abom

No prob, a call into CS with some "informed" information about your problem usually always gets things resolved smoothly.

__________________
Proudly packing a Motorola V3c and UT Starcom 7025

http://www.latitudewireless.ca - Northern Cellular

#1 Sales Representative in Canada for Bell Mobility post-paid activations for the month of November, 2005 (based on 3rd party Bell Mobility & Solo Mobile retailers)