Problems with Bell Mobility

I signed a 3 yr contract with Bell Mobility in Nov 2007. I have a Samsung SPH-M610. I very quickly became aware that the signal strength was poor i.e. one bar. The next week I went back to the store and was told that Tech support would be the correct ones to talk to. On calling tech I was told that I lived in a good signal area and they didn't guarantee a signal in a home. When I go down to the local coffee shop or the mall or out walking the signal strengh is excellent. When at home I have to run around to find a signal even putting phone in window results in one bar. After multiple calls to Tech and no solution I went out side of my house and walked around it and low and behold only one bar even out of my street to the main road. I called Bell again and this time went all the way to a manager and was told that I am indeed in a "marginal signal area" (their words) and because I signed the contract and had 15 days to cancel at the start of the contract I now have to live with it (their words). I am 68 and while still in good health I can't guarantee how much longer I will be. I am worried that if I become house bound I be paying for something I can't use. I have said all this to ask does anyone have any advice (other than I was stupid to go with Bell) on how to get them to be fair.

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arrrrrrrg!!

i know how you feel!

we went with bell, got three lines on three separate accounts (we dont have awesome credit, lol) and all three of us bought the same phone. Samsung a920. the phone works fine on 2 of the accounts but mine was a total nightmare. the battery was going dead after one day from the very beginning of the service. we would trade batteries between all three phones so that we were COMPLETEly sure it was not a problem with the BATTERY and it wasnt because their phones were holding the charge for 3 days!!! with MY battery!!

ok, so i called cust service and complained, they said take it into the store, i went into the store, they said send it back to the manufacturer. they wanted me to PAY $25 for a crappy loaner phone, but i told them 'no' and put my old audiovox on the account until the phone came back.

in the store, they said it would take 7 business days for the phone to come back. 2 and a half weeks later (thats about 13 business days), my phone came back. and was exactly the same. nothing was corrected and the battery was still going dead after one day.

so then it was getting worse and worse. after about 11 months of this nightmare, the phone was dead within 5 hours with NO use. OMG, i was getting very frustrated and told my husband that we should have stayed with Rogers and what was he thinking (Bell prob causes divorces too).

ok so then he called cust service. said i need a new phone and what will they do for me. they said they wont do anything at all so he asked for a supervisor. they tried to tell him that they didnt have one available. he said he would wait.... so he got the supervisor and they said that he can purchase a new phone FULL Price instore and activate on the account but there is no discount available.

so he said 'fine, get me to the retention or save department, they will help us'. the supervisor said, 'i dont know what you mean', he said 'i have three accounts and i want to cancel all three of them if you wont help me'. the supervisor said 'please hold' and within 2 minutes, we had been transferred to an awesome rep in the retention department who gave us an awesome discount on a new phone!!!


i bought a NOKIA 3275i and i have had it for about a month now. i LOVE it. i work for At&t tech support and Nokias are the best for reception. and this battery lasts for 4 days!!! and i use it all the time!!!

honestly tho, i hate Bell in every possible way. everytime we call them for anything, it is always a fight. 95% of the reps that work there have a nasty attitude and rarely want to help. as soon as these contracts are done, im sprinting back to Rogers.

Thanks for your reply and I appreciate your frustration. I contacted Bell Mobility again and was given more reasons why they can't fix the problem and why they will not release me from my contract. One of the reasons they gave me should be recorded for posterity. I was actually told why I should be satisfied with the lack of signal is because there are people in Toronto who have to hang out of their windows to get a signal and at least I don't have to do that. I couldn't believe my ears, how arrogant a company.

Originally Posted by niadanac

Thanks for your reply and I appreciate your frustration. I contacted Bell Mobility again and was given more reasons why they can't fix the problem and why they will not release me from my contract. One of the reasons they gave me should be recorded for posterity. I was actually told why I should be satisfied with the lack of signal is because there are people in Toronto who have to hang out of their windows to get a signal and at least I don't have to do that. I couldn't believe my ears, how arrogant a company.

Yeah, in cellular, once a contract is signed it's signed. I agree (and I work in the cellular industry) that a "trial" period would be nice, but at this point, no company has that setup.

Again thanks for the reply. Unfortunately there is very little that one can do other than suck it up but as I told the rep I have 3 other services with Bell and as the contracts come to an end I won't renew. Home phone and internet has gone this week so while I don't like doing this it seems the only way I can show my dissatisfaction with Bell.

bell's signal is very bad. i must have already switched to other GSM network provider if Bell doesn't have software bugs and can make unlimited calls to all over the world.