Like Tree1Likes
Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 40
  1. #16
    n1ckel5
    n1ckel5 is offline
    Look who's back!
    n1ckel5's Avatar

    Location
    "Chicagoland"
    Posts
    1,321 - liked 47 times

    Quote Originally Posted by cseabourn
    Well for the warranty, I need to know if it is a Limited Warranty or if he has the Full Equipment Replacement Program. If he only has the Limited then he shouldn't have to pay a deductible, ecspecially if it was due to defective equipment. Now in the warranty they say that they will replace the device with one comparable in kind and quality. I don't think it says that it has to be brand new equipment.
    That's just it. He doesn't say what it is, just that Cingular is violating it. But is the v180 recognized as defective by Moto, or just by users, because that would make a difference right? I would assume that users/customers saying it is junk doesn't make it eligible for a warranty exchange.

    At that rate, I should be able to get rid of my LG C1300.


    See More: Cingular's Unconscionable Warranty; "Like Kind"




  2. #17
    Lord Vader
    Lord Vader is offline
    My Word Is Bond!

    Posts
    54 - liked 2 times

    customslawyer, if your posts in any way reflect the attitude and tone you use when calling Cingular regarding your issues with the v180, it's no wonder Cingular appears unwilling to "honor the cingular warranty". Ever heard the phrase "you will attract more flies with honey than you will with vinegar"?

    First of all, it's not Cingular's warranty, but rather Motorola's Warranty. Motorola has in fact aknowledged some known issues with the earlier production runs of the v180, including "power failure", although if you call Cingular or Motorola and ask about this, they will likely avoid the question as they are instructed to not divulge this information, if in fact the agent you speak to is even aware of it. As nic hitchins has been tryinig to point out, this does not imply that ALL v180s are defective, as I myself have spoken with hundreds of satisfied users of the v180. I have also "upgraded" at no additional cost to the v551 for customers experienceing the known issues.

    The "upgrade" option for the v180 via Warranty Exchange is taken on a case by case basis and must include having made at least 1 previous exchange for the same make and model. As this is Motorola's Warranty that is being honored via the Exchange By Mail (XBM) program, it is in fact the manufacturers guidlines that state we can only exchange a defective device for the same make/model. The same "like4like" policy applies to all phones that Cingular carries regardless of the manufacturer.

    Perhaps if you would "play the game", you might actually get what you want. You may even be suprised to find that your replacement v180 in fact works great!



  3. #18
    Bourn Identity
    Bourn Identity is offline
    Cellular Superman
    Bourn Identity's Avatar

    Location
    Dallas, TX.
    Posts
    1,087 - liked 67 times

    Well he would have to prove that it is technical and not physical damage and not all V180 phones are defective of coarse, but so many that they had to replace it with a new updated version.



  4. #19
    customslawyer
    Guest

    Is That Some Light At The End Of This Tunnel Vision!

    Quote Originally Posted by cseabourn
    Well for the warranty, I need to know if it is a Limited Warranty or if he has the Full Equipment Replacement Program. If he only has the Limited then he shouldn't have to pay a deductible, ecspecially if it was due to defective equipment. Now in the warranty they say that they will replace the device with one comparable in kind and quality. I don't think it says that it has to be brand new equipment.

    Yes, the v180 is defective and cingular runs a "like kind" exchange program that simply gives you one defective v180 in place of the defective v180 that you bought. That corporate policy appears to breach the warranty. Interestingly, motorola paid $25 million to settle class action litigation over defects in the v60 and v120 phones. Any reseller that distributes defective merchandise may find themselves in the same boat as the manufacturer. cingular apparently has extensive involvement with marketing, sales, and warranty work on the v180, and I bet the issue of liability might turn on internal records maintained by cingular.



  5. #20
    customslawyer
    Guest

    U must be kidding. I'm not playing any games with a company that sold me 3 defective phones and furthers a corporate policy of replacing those phones with more defective merchandise. That stinks and I will not be part of it. You probably can't even understand how offensive I find that suggestion.



  6. #21
    Bourn Identity
    Bourn Identity is offline
    Cellular Superman
    Bourn Identity's Avatar

    Location
    Dallas, TX.
    Posts
    1,087 - liked 67 times

    If it was defective why did you pay a deductible? I've never went through a warranty and have to pay for a deductible if the device was defective.



  7. #22
    Lord Vader
    Lord Vader is offline
    My Word Is Bond!

    Posts
    54 - liked 2 times

    Quote Originally Posted by customslawyer
    U must be kidding. I'm not playing any games with a company that sold me 3 defective phones and furthers a corporate policy of replacing those phones with more defective merchandise. That stinks and I will not be part of it. You probably can't even understand how offensive I find that suggestion.

    If you have taken offense to that, I do apoligize. However Im sure other readers of this forum will find my suggestion very useful. The fact that you continue to complain about the phone without even have tried a replacement is your decision. If you want me to subscribe to your deduction that ALL v180s are defective because YOUR v180 is defective, than you may as well assume that ALL phones are defective and you will never get one that works, as I am pretty sure that at least one phone of every make/model ever produced has been returned as defective.
    n1ckel5 likes this.



  8. #23
    n1ckel5
    n1ckel5 is offline
    Look who's back!
    n1ckel5's Avatar

    Location
    "Chicagoland"
    Posts
    1,321 - liked 47 times

    just exchange the phones. how hard of an idea is this to grasp. if they don't work, talk to cingular xbm about how to upgrade to the v551 that he spoke about.

    man, you'll never be happy as long as you're sitting here trying to convince us with something that only you think is wrong. try the new phones!



  9. #24
    customslawyer
    Guest

    ic, u think i should be happy that cingular administers a warrenty program that's designed to screw me, instead of being unhappy that cingular sold me a defective phone. u guys must have a mighty low opinion of customers. i'm not playing any games with a company that acts this way.



  10. #25
    customslawyer
    Guest

    I Spoke Too Soon

    Quote Originally Posted by nic_hitchins
    just exchange the phones. how hard of an idea is this to grasp. if they don't work, talk to cingular xbm about how to upgrade to the v551 that he spoke about.

    man, you'll never be happy as long as you're sitting here trying to convince us with something that only you think is wrong. try the new phones!
    No light at the end of that tunnel vision yet.



  11. #26
    n1ckel5
    n1ckel5 is offline
    Look who's back!
    n1ckel5's Avatar

    Location
    "Chicagoland"
    Posts
    1,321 - liked 47 times

    i told you before i don't work for the company.

    and personally, i don't think you're being screwed. just try the new phone. how hard is it? if it doesn't work, i'm sure you will be compensated.

    NOT ALL v180 PHONES ARE DEFECTIVE!!! How else would my mother in law's, my brother's, and a few colleagues' phones work? Think about it.



  12. #27
    customslawyer
    Guest

    They Don't All Have To Be Defective

    Quote Originally Posted by Cingular XBM
    If you have taken offense to that, I do apoligize. However Im sure other readers of this forum will find my suggestion very useful. The fact that you continue to complain about the phone without even have tried a replacement is your decision. If you want me to subscribe to your deduction that ALL v180s are defective because YOUR v180 is defective, than you may as well assume that ALL phones are defective and you will never get one that works, as I am pretty sure that at least one phone of every make/model ever produced has been returned as defective.

    Just a significant enough portion of those phones need to be defective for recourse to lie. Look, a tmobile rep just told you that lots of the v180's are defective. So many in fact that motorola had to drop the v180 and go with a new model. Now the warranty program cingular uses just gives you defective v180s in place of defective v180s. That's a huge problem.



  13. #28
    Bourn Identity
    Bourn Identity is offline
    Cellular Superman
    Bourn Identity's Avatar

    Location
    Dallas, TX.
    Posts
    1,087 - liked 67 times

    Thats not the case, he is just mad because it happened to him. You can either get over it and take another replacement phone, or if it means that much to you then switch companies.



  14. #29
    customslawyer
    Guest

    So How Many Got Stuck With v180 Phones?

    Quote Originally Posted by cseabourn
    Thats not the case, he is just mad because it happened to him. You can either get over it and take another replacement phone, or if it means that much to you then switch companies.
    I bet thousand of people got stuck. Here's a post from cingular's Customer Forum. Same problem. One defective phone replaced with another defective phone.

    Motorola V180 problems
    Gb755c
    Visitor
    Posts: 52
    Registered: 11-01-2005

    Gb755c

    Viewed 327 times


    I was just writing to see if anyone's had problems with the Cingular Version of the Motorola V180. We had this phone on the At&T side before Cingular took them over and the unit we had with them would freeze COMPLETELY in other words you had to remove the battery and force the phone to shut off that way then when you put it back in the phone would turn on and be normal it happened a few times and we had decided to jump to cingular so we didn't bother with it and my wife thought maybe it was just a fluke with that phone so she got the Cingular version of the same phone. Seemed ok at first but it had a problem with the keypad sticking in other words you had to press the key repeadily to get to respond and from the get go the battery would seem to need charged every 2 days 3 if you were lucky. The phone is used at her workplace but not very often in one sitting and I had done a warranty exchange with it once got the refurb back last week and it is having the same problems. I was wondering if anyone else has reported these problems or similar ones. My sister-in-law and her hubby have the V220 with the same battery problem but not the keypad. I called Warranty exchange today again and they are sending me a completely different phone with batt and charger.
    11-01-2005 01:20 PM



  15. #30
    n1ckel5
    n1ckel5 is offline
    Look who's back!
    n1ckel5's Avatar

    Location
    "Chicagoland"
    Posts
    1,321 - liked 47 times

    you do notice the difference here right?

    1. he had a bad phone
    2. he exchanged it.
    3. new phone went bad
    4. he reported the 2nd bad phone
    5. he is getting a different phone.

    at least he was willing to try the 2nd phone. now he will be getting a new phone. imagine that!

    way to totally support our point of view.



  • Similar Threads




  • Page 2 of 3 FirstFirst 123 LastLast