- 08-26-2005, 07:23 PM #61Phone Addict
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works great for me....full bars everywhere I go in the country, 1000 nation wide min, no roaming or long distance, unlimited n/w, unlimited m2m, rollover, unlimited sms, unlimited mms, unlimited media net. All for $59 a month!
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- 10-28-2005, 10:10 AM #62Member
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Originally Posted by eatmydave
- 11-01-2005, 07:41 PM #63Junior Member
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My main problem with them is that their plans don't offer a lot of minutes. I'm a former ATT wireless user and I get 100 more anytime minutes a month on that plan than for the Cingular one that costs the same.
- 11-20-2005, 10:18 PM #64Member
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Originally Posted by cingular_bad
- 11-20-2005, 10:20 PM #65Member
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Originally Posted by Backyardigan
- 11-20-2005, 10:27 PM #66Member
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Originally Posted by BrianSkibinski
I recently took a trip from Texas to South Carolina. Called my families in Texas and California each and every day on their Cingular phone. Since they were calls to other Cingular customers and I had a nation plan I wasn't charged ONE CENT for any of those calls, I have the bill to prove it!! GO CINGULAR!!!
- 11-21-2005, 02:47 AM #67Junior Member
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- Honolulu, Hawaii
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I tend to agree with all those that were spurned in some way by singular. My father was with AT&T before thier merger. All he wanted to do was keep his old plan and get a new phone. Cingular wouldn't allow it. As someone that used to work for a major retailer that sold wireless phones, I know that *most* carriers will allow you to upgrade *without* changing your plan. I think that Cingular is just greedy for money.
Sprint may suck, but at least they allow you to change your phones without changing your plan. In anycase, Cingular will never equal Verizon Wireless nor Sprint for that matter. Here in Hawaii the market is so competitive, that they won't stand a chance. Especially because of all the billing problems that comes with that rollover that they have. My friends have had cingular, complained constantly about the billing problms because of the rollover, and have changed to different carriers since. My uncle got hit with a huge bill when he had lots of "carryover" minutes. The problem was resolved after hours on the phone with cingular. He switched over to Verizon after that and vowed never to go back.
Just based on the facts above, they deserve none of my money.Last edited by Ryutora; 11-21-2005 at 03:25 AM. Reason: Typo
- 11-21-2005, 08:39 AM #68Member
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Originally Posted by RyutoraLast edited by InTheKnow; 11-21-2005 at 08:41 AM.
- 04-16-2006, 09:01 PM #69Newbie
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Re: Cingular Sucks
I'm a manager at Cingular Wireless and this thread has been enlightening. I am also a Cingular customer, albeit free service, but still a Cingular customer and never have any issues.
I personally love Cingular and am proud to work for them. And I believe that the people who have billing issues either got a bad apple, and didn’t call back, or are truly at fault. We, at Cingular, pride ourselves in providing fantastic customer service. But providing good customer service does not mean giving away the farm.
When I get an escalated call, I review the following before I even take the call: how long have you been a customer, how many times do you call in and ask for credit, how much credit have you received, and how many times have you escalated?
You see, we have customers who want to blame us for their own lack of self-control (going over their package minutes) or to blame us for not monitoring their children’s phone activities (Little Sally Sue downloaded 50 ringtones at 2.49 each or was IMing at 10 cents a text message). There comes a time when the customer must take ownership of his or her or children’s actions.
Rarely do I get an escalation that deserves a legitimate credit because the representative will see the error and correct the issue. The calls that I get are from the people who call in every time they get their bill and argue that it’s our fault somehow that they can’t control their usage.
Some words of wisdom:
The free phone is typically a piece of junk. Spend a little bit and you’ll see a world of difference in the reception.
Sugar will get you more than vinegar. If you have a true billing error or really made a mistake and didn’t understand what was going to happen, be nice about it and you’ll get a heck of a lot more positive response. Starting the conversation with “You will give me this credit.” isn’t going to get you far.
Your rollover balance is on the first page of your bill. Look at it. I can’t tell you how many people deplete their minutes and then call in because they have gone over. Also remember that rollover minutes fall off after one rolling calendar year.
Look at your bill each month. Don’t come back a year later because you have roadside assistance on your account and now want credit for the last year. It’s not going to happen. We will only go back 3 months on a billing error (check your contract.).
If you have a genuine billing error that hasn’t gotten resolved after 2 calls, do the following:
Send a letter to the following address:
CINGULAR WIRELESS, BILL DISPUTE, SUITE 1400, 5565 Glenridge Connector, P.O. BOX 16, ATLANTA, GA 30342
Photocopy your bill and highlight the disputed charges. Include a letter advising them why you think it’s wrong. You’ll get a response because this is head quarters.
Hope that help!
- 04-17-2006, 12:21 PM #70Newbie
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Re: Cingular Sucks
I have had cingular service with 3 lines for about 6 years. Until recently, the voicemail feature was working fine (included in the package - but of course, nothing is really free), I was able to keep or erase any older messages at will. About 2 months ago, they decided to change the voicemail system, and it now operates differently. When I call to check my messages, it first replays any message older than 2 weeks, and gives only two options: either listen to the same message again, OR delete it. If it is not deleted, I am prevented from hearing any newer messages. I have only one older message (4 weeks) and can not delete it, since I need to keep it as evidence (untampered) for an upcoming court case next month. But that means that I now basically do not have any way to get newer messages. They refuse to make any changes to restore to original functionality of the system, as effective under the terms of my original contract. This present configuration constitutes reduced functionality versus the previous system, and equals a breach of contract on their part. They will not allow me to break my contract without heavy penalties, even though they have not kept their part of the agreement. This arrogance and their bullying attitude must be stopped. Please let me know if there is any help available. (I filed the preceding message as a complaint with the FCC, and will post copies on as many sites as I can. It is time that these giants start accomodating the customers needs, since it is us who are footing the bill for their profits. I am fed up with their attitude of "take and swallow".
- 05-03-2006, 08:33 AM #71Newbie
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Re: Cingular Sucks
Cingula'r service is good, however their billing practices leave a great deal to be desired -- verging on the unethical. They are quick to shut off your service for non-payment, and they only give you 2 days from the due date of your monthly bill, before they charge you a $5.00 late fee. They're not one of the more civilized cell phone companies, that's for sure.
- 05-03-2006, 10:19 AM #72
Re: Cingular Sucks
Originally Posted by charlespyott
i'm not going to get into the debate of late payments, because i've been there myself. but i never blamed the company i owed for my mistake/irresponsibility.
- 05-03-2006, 02:58 PM #73Junior Member
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- Mississippi Gulf Coast
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Re: Cingular Sucks
Yea I Know In My Area The Reception Stinks. Cingular May Be Good In Other Areas In The Country But I Know I Hate It Where I Live. Oh Yea And Text Messaging Is Way To Expensive.
- 05-04-2006, 01:18 PM #74Newbie
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Re: Cingular Sucks
Originally Posted by n1ckel5
If it were a critical matter, such as Cingular not having enough operating capital to cover all of its expenses from month to month, for example, then I know Cingular customers would be more than understanding.
But it is pretty clearly not an instance of Cingular being particularly disadvantaged, in this case. Rather, it is simply a case of a large company (and its shareholders) profiting at the expense of -- what ends up to be -- millions of individual customers, many of whom may have legitimate and unassailable reasons for being late to pay, as most of the readers of this bulletin board will no doubt understand.
So, to conclude: We are not blaming Cingular for people's negligence, mistakes or irresponsibility, but we can nonetheless hold Cingular and other companies to account for behaving in an exploitative manner. And I encourage everyone reading this bulletin board to do the same.
- 05-04-2006, 02:25 PM #75
Re: Cingular Sucks
Originally Posted by charlespyott
It was your choice (the customer) to agree to the contract terms, you know the fees, you know the bill's due date, you know the outcome to paying late.
I think it's somewhat childish to launch a campaign to make customer irresponsibility more acceptable.
I have considered the situation, and I still chose to pay my Cingular bill on time.
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