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- 09-29-2005, 08:24 AM #1W. WellsGuest
I was told by Sprint to have my cell phone updated. I took it to the Sprint
Store and had it done. They ended up porting my number to another city and I
couldn't get local calls. I like to never got it fixed. They didn't know
what to do about it. I finally found a local employee that knew an employee
1000 miles away that could help. It was a continuous passing the buck and
given the run around. Be careful
› See More: Be careful when having phone software updated
- 09-29-2005, 09:09 AM #2Guest
Re: Be careful when having phone software updated
What do you mean they ported your number to another city? There's no
such thing.
- 09-29-2005, 09:31 AM #3CentralGuest
Re: Be careful when having phone software updated
On Thu, 29 Sep 2005 08:09:49 -0700, larryt510 wrote:
> What do you mean they ported your number to another city? There's no
> such thing.
Yeah kind of hard to have fixed localized numbers when you are
utilizing a mobile, roaming capable device.
- 09-29-2005, 10:41 AM #4Robert SmithGuest
Re: Be careful when having phone software updated
"W. Wells" <[email protected]> wrote in message
news:[email protected]...
>I was told by Sprint to have my cell phone updated. I took it to the Sprint
>Store and had it done. They ended up porting my number to another city and
>I couldn't get local calls. I like to never got it fixed. They didn't know
>what to do about it. I finally found a local employee that knew an employee
>1000 miles away that could help. It was a continuous passing the buck and
>given the run around. Be careful
Huhhh? First off, what phone model do you have, and who told you to update
it? Did they say what the update was for ... firmware or PRL?
As for porting your number to a different city, I have a hard time believing
that.
Bob
- 09-29-2005, 10:59 AM #5W. WellsGuest
Re: Be careful when having phone software updated
Sprint advised me to update the software. They updated the PRL. They had my
number ported to a town 50 miles away. Beleive me it can happen.
"Robert Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "W. Wells" <[email protected]> wrote in message
> news:[email protected]...
>>I was told by Sprint to have my cell phone updated. I took it to the
>>Sprint Store and had it done. They ended up porting my number to another
>>city and I couldn't get local calls. I like to never got it fixed. They
>>didn't know what to do about it. I finally found a local employee that
>>knew an employee 1000 miles away that could help. It was a continuous
>>passing the buck and given the run around. Be careful
>
> Huhhh? First off, what phone model do you have, and who told you to update
> it? Did they say what the update was for ... firmware or PRL?
>
> As for porting your number to a different city, I have a hard time
> believing that.
>
> Bob
>
- 09-29-2005, 11:36 AM #6Robert SmithGuest
Re: Be careful when having phone software updated
"W. Wells" <[email protected]> wrote in message
news:[email protected]...
> Sprint advised me to update the software. They updated the PRL. They had
> my number ported to a town 50 miles away. Beleive me it can happen.
Well then, it's the first time it has, at least reported here. First off,
they don't port numbers within their system. To port a number means to
switch to a different provider, whether it be a wireless or landline
provider.
They will change the area code and number, when a member moves to a
different area and has a different mailing address.
Maybe it's as Paul said, and you received someone else's phone.
Bob
- 09-29-2005, 02:36 PM #7W. WellsGuest
Re: Be careful when having phone software updated
Well it still had my numbers in it and my name was still engraved on the
phone
"Paul Miner" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 29 Sep 2005 16:59:32 GMT, "W. Wells" <[email protected]> wrote:
>
>>"Robert Smith" <[email protected]> wrote in message
>>news:[email protected]...
>>>
>>> "W. Wells" <[email protected]> wrote in message
>>> news:[email protected]...
>>>>I was told by Sprint to have my cell phone updated. I took it to the
>>>>Sprint Store and had it done. They ended up porting my number to another
>>>>city and I couldn't get local calls. I like to never got it fixed. They
>>>>didn't know what to do about it. I finally found a local employee that
>>>>knew an employee 1000 miles away that could help. It was a continuous
>>>>passing the buck and given the run around. Be careful
>>>
>>> Huhhh? First off, what phone model do you have, and who told you to
>>> update
>>> it? Did they say what the update was for ... firmware or PRL?
>>>
>>> As for porting your number to a different city, I have a hard time
>>> believing that.
>>>
>>> Bob
>>>
>>Sprint advised me to update the software. They updated the PRL. They had
>>my
>>number ported to a town 50 miles away. Beleive me it can happen.
>
> Are you sure you got your own phone back from the store? It sounds
> like there was a mix-up and you got someone else's phone.
>
> --
> Paul Miner
- 09-29-2005, 03:06 PM #8Robert SmithGuest
Re: Be careful when having phone software updated
"W. Wells" <[email protected]> wrote in message
news[email protected]...
> Well it still had my numbers in it and my name was still engraved on the
> phone
Then, pick up a landline phone, preferably a speaker phone, and call up SPCS
CS and explain the problem. They will lead you into how to re-program your
phone back to your original number.
Bob
- 09-29-2005, 07:38 PM #9Jerome ZelinskeGuest
Re: Be careful when having phone software updated
I don't think the term "number porting" applys to what happened to your
phone. It seems that somehow, some other number was put in place of
yours on your phone. I suspect that your number is still assigned to
your carrier and you have the use of it, but your handset was
mis-programmed.
W. Wells wrote:
> Sprint advised me to update the software. They updated the PRL. They had my
> number ported to a town 50 miles away. Beleive me it can happen.
> "Robert Smith" <[email protected]> wrote in message
> news:[email protected]...
>
>>"W. Wells" <[email protected]> wrote in message
>>news:[email protected]...
>>
>>>I was told by Sprint to have my cell phone updated. I took it to the
>>>Sprint Store and had it done. They ended up porting my number to another
>>>city and I couldn't get local calls. I like to never got it fixed. They
>>>didn't know what to do about it. I finally found a local employee that
>>>knew an employee 1000 miles away that could help. It was a continuous
>>>passing the buck and given the run around. Be careful
>>
>>Huhhh? First off, what phone model do you have, and who told you to update
>>it? Did they say what the update was for ... firmware or PRL?
>>
>>As for porting your number to a different city, I have a hard time
>>believing that.
>>
>>Bob
>>
>
>
>
- 09-30-2005, 11:10 AM #10DecTxCowboyGuest
Re: Be careful when having phone software updated
W. Wells wrote:
> I was told by Sprint to have my cell phone updated. I took it to the Sprint
> Store and had it done. They ended up porting my number to another city and I
> couldn't get local calls.
Could they have inadvertently simply changed you number to another city
with a different area code? or in the same area code but outside the
local calling scope?
For example if moved from the 903 area code to 915, I would have gotten
a new number. If anyone tried calling my old seven digit number, it
would answer as not in service. They would have to dial the 915 area
code and my seven digit number.
If I moved from 915 El Paso to 915 Snyder, the effect would be the same.
- 10-01-2005, 12:08 PM #11misterbeanerGuest
Re: Be careful when having phone software updated
software updates on cell phones and porting numbers are not even done by the
person at sprint.
its almost impossible
"W. Wells" <[email protected]> wrote in message
news:[email protected]...
>I was told by Sprint to have my cell phone updated. I took it to the Sprint
>Store and had it done. They ended up porting my number to another city and
>I couldn't get local calls. I like to never got it fixed. They didn't know
>what to do about it. I finally found a local employee that knew an employee
>1000 miles away that could help. It was a continuous passing the buck and
>given the run around. Be careful
>
- 10-01-2005, 01:33 PM #12Mij AdyawGuest
Re: Be careful when having phone software updated
What are you talking about? Please elaborate!
"misterbeaner" <[email protected]> wrote in message
news:bgA%[email protected]...
> software updates on cell phones and porting numbers are not even done by
> the person at sprint.
>
> its almost impossible
>
>
> "W. Wells" <[email protected]> wrote in message
> news:[email protected]...
>>I was told by Sprint to have my cell phone updated. I took it to the
>>Sprint Store and had it done. They ended up porting my number to another
>>city and I couldn't get local calls. I like to never got it fixed. They
>>didn't know what to do about it. I finally found a local employee that
>>knew an employee 1000 miles away that could help. It was a continuous
>>passing the buck and given the run around. Be careful
>>
>
>
- 10-01-2005, 03:16 PM #13Steve SobolGuest
Re: Be careful when having phone software updated
misterbeaner wrote:
> software updates on cell phones and porting numbers are not even done by the
> person at sprint.
Software updates are done at the stores. Porting is initiated at the stores
or by Telesales or Customer Service (I had my port from Verizon started by a
store rep) but are processed by an independent company.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
- 10-01-2005, 07:11 PM #14misterbeanerGuest
Re: Be careful when having phone software updated
Sorry, I meant to say done by the same person.
Techs do the Software and PRL updates. and the sales
people initiate the porting of the numbers.
"Mij Adyaw" <[email protected]> wrote in message
news:qwB%e.71941$ct5.35490@fed1read04...
> What are you talking about? Please elaborate!
>
> "misterbeaner" <[email protected]> wrote in message
> news:bgA%[email protected]...
>> software updates on cell phones and porting numbers are not even done by
>> the person at sprint.
>>
>> its almost impossible
>>
>>
>> "W. Wells" <[email protected]> wrote in message
>> news:[email protected]...
>>>I was told by Sprint to have my cell phone updated. I took it to the
>>>Sprint Store and had it done. They ended up porting my number to another
>>>city and I couldn't get local calls. I like to never got it fixed. They
>>>didn't know what to do about it. I finally found a local employee that
>>>knew an employee 1000 miles away that could help. It was a continuous
>>>passing the buck and given the run around. Be careful
>>>
>>
>>
>
>
- 10-04-2005, 01:05 PM #15Pat CookGuest
Re: Be careful when having phone software updated
Central wrote:
> On Thu, 29 Sep 2005 08:09:49 -0700, larryt510 wrote:
>
>> What do you mean they ported your number to another city? There's no
>> such thing.
>
> Yeah kind of hard to have fixed localized numbers when you are
> utilizing a mobile, roaming capable device.
Particularly in areas where there's only ONE Area Code.
Besides, even if the first seven numbers are in the same exact
sequential order as that of someone else's, the Area Code serves as a
fallback so that calls are directed to the right telephone.
Are you sure you don't have a case of a bunch of people not dialing your
number correctly?
Cheers for now
Pat Cook
Denver, Colorado
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