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NOTE: If your phone doesnt work as intended, it crashes, freezes etc. then you might be able to fix this behavior by applying a factory reset.
WARNING! Master resetting the phone will result in the deletion of all personal data stored on the internal memory, including contacts, downloaded content, ringtones, media files and so on. Before proceeding you can learn how you can back up and restore your data by following this link.
NOTE: Before a master reset, you should disable the Anti-theft feature. Follow the same link above to learn how.
Master Reset via Settings:
- Tap Apps on the home screen
- Go to Settings and scroll to Personal
- Tap Backup & reset and then swipe to Personal data
- Tap Factory data reset > Reset phone
- Tap Erase everything to confirm
Master Reset Using Hardware Keys (Recovery Menu):
NOTE: If you are unable to reset the phone using the method above, then you might want to try a factory reset via the Recovery menu, which can be accessed by performing a combination of button presses. Before proceeding you should try disabling the Anti-theft feature.
- Turn off the smartphone
- Press and hold Power and Volume up at the same time
- When the Alcatel logo appears release Power but keep holding Volume Up
- At the Android system recovery screen release Volume Up too
- Use Volume down to navigate to and highlight wipe data / factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data
- Press Power to select the highlighted option
- Make sure Reboot system now is highlighted and press Power
- Wait for your phone to reboot
Check for OS Updates:
NOTE: After a fresh factory reset you might want to perform a manual search for system updates. To do so, simply:
- Tap Apps from the home screen
- Go to Settings > About phone
- Tap Check now and in case a new update is available, follow the on-screen prompts to download and apply it
› See More: Alcatel OneTouch Pop Astro: Master Reset & Check for OS Updates
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