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Back Up App Data and Contacts:
- Open the Settings menu
- Tap Update & Security
- Tap Backup
- Turn on Back up content from participating apps
NOTE: By following the steps above, contacts saved in the People application will be backed up (as well as other app data).
Back Up Media Files via OneDrive:
- Launch the OneDrive application
- Tap Menu in the top-left corner
- Access Settings
- Tap Camera uploads and make sure the feature is On
- Select an account if necessary, which will be used for the media file backup
Factory Reset
WARNING! When you factory reset your phone, all of your personal data stored on the devices internal memory will be removed. This includes ringtones and other media files, contacts, downloaded content, applications etc. In addition, all settings will be restored to factory values.
NOTE: Data stored on the SIM and SD cards will not be affected by the master reset.
Reset via Settings:
- Open the Settings menu
- Access System
- Tap About > Reset your phone
- At this point you can choose to remove provisioned content from your workplace
- Tap Yes > Yes to proceed
- Lastly, enter your Microsoft Live accounts password to confirm and reset your device
Reset via Hardware Keys:
NOTE: In case you are unable to factory reset your device via Settings using the method above, you can try resetting it by performing a combination of button presses, as follows:
- Make sure the device is turned off
- Next, press and hold Power
- After the phone vibrates, release the Power key and quickly press and hold Volume Down instead
- At the exclamation mark screen, release Volume Down
- From the exclamation mark screen, perform the following sequence of button presses:
- Volume Up
- Volume Down
- Power
- Volume Down
- Your device will now begin the reset process. After its done, it will restart automatically
› See More: Acer Jade Primo: Back Up Data and perform a Master Reset
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