- 01-28-2014, 05:20 PM #1Newbie
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I received my final bill from T-Mobile for account number: 348XXX226 (telephone number 6XX-3XX-0378) for the amount of $186.29 which was paid in full via check number 5952 on 27-January-2014. When I called them to make sure it was paid, I was told by T-Mobile that I owed an additional $46.
When I questioned this, T-Mobile said it was for "collection fees" and that I will need to call Diversified Consultants INC (hereafter referred to as DCI). I was directly connected to DCI and was told I needed to discuss it with T-Mobile. When I called T-Mobile back, I was told it was:
(1) For porting my phone number to another carrier on October 4th, 2013 in accordance with the terms of my contract (Which was long expired at the termination of my T-Mobile service on October 4th 2013.
(2) Another T-Mobile person said it was a "recurring charge" on my account.
(3)And yet ANOTHER T-Mobile worker advised me it was an "Early Termination Fee". Hmm, funny!!
My account was closed, and there are no monthly charges or additional charges indicated. The bill remained at $186.29 for the 3 months while I disputed the amount. Fast forward to yesterday, 27-January, 2014 where I confirmed the final amount of $186.29 was paid to T-Mobile.
But I was then told by T-Mobile to "take it up with the DCI". DCI says to contact T-Mobile about the additional charge. Calling T-Mobile back, they said to contact DCI. I cannot get a straight answer from DCI or T-Mobile. DCI repeatedly "ROBOCALLS" me, will not leave a message, and is very deceptive in who they are whn calling me several times throughout the day. DCI and T-Mobile stand firm claiming I still owe $46.XX but I have never received a bill for the additional $46 (only told verbally that I owe that amount). I feel I am being extorted for an additional $46, and Do Not feel that the additional $46 "charge" is warranted due to the fact that I satisfactorily paid the final amount of $186.29 which was indicated on the final correspondence I received from T-Mobile.
I have since filed a complaint with my States Attorney General for this rip off!!!!
› See More: T-Mobile Rip Off!
- 02-15-2014, 07:30 PM #2Super Moderator
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Re: T-Mobile Rip Off!
Have you gotten this taken care of yet?
You can try contacting the Better Business Bureau to see if they can help get it taken care of.
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