Verizon Garantie Fragen?

Hi, I have a few questions about the Verizon Wireless warranty service (btw, I have the $4.99/month warranty). My LG VX9800 phone is damaged and I'm going to use the warranty. I'm really like the newer VX9900 (enV) because it's so much thinner and pant-friendly, so I want to try to have the money I would get from the warranty go towards upgrading from the VX9800 to the 9900, but I'm not sure how that works, if it even does. So here are a few questions I have:

I was wondering if I could upgrade to the LG VX 9900 by paying the difference or something? If I can't get a new model of phone, will I at least get the same model of phone that I had before? Do I have to send my phone in to get repaired or will they provide me with one in the store? Will I be reimbursed for the games I had on my phone? What's the best way to go about repairing the phone? should I call Verizon or just go to a Verizon store?

Es ist schon ein großer Aufwand versucht, diese Fragen herauszufinden, und ich weiß, ihr Jungs hier kennen deine Sachen. Ich schätze jede Hilfe, die ich bekommen.

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Originally Posted by TimIM21000

Hi, I have a few questions about the Verizon Wireless warranty service (btw, I have the $4.99/month warranty). My LG VX9800 phone is damaged and I'm going to use the warranty. I'm really like the newer VX9900 (enV) because it's so much thinner and pant-friendly, so I want to try to have the money I would get from the warranty go towards upgrading from the VX9800 to the 9900, but I'm not sure how that works, if it even does. So here are a few questions I have:

I was wondering if I could upgrade to the LG VX 9900 by paying the difference or something? If I can't get a new model of phone, will I at least get the same model of phone that I had before? Do I have to send my phone in to get repaired or will they provide me with one in the store? Will I be reimbursed for the games I had on my phone? What's the best way to go about repairing the phone? should I call Verizon or just go to a Verizon store?

Es ist schon ein großer Aufwand versucht, diese Fragen herauszufinden, und ich weiß, ihr Jungs hier kennen deine Sachen. Ich schätze jede Hilfe, die ich bekommen.

Verizon has nothing to do with determining the insurance options. Asurion is a third party company that will make the determination whether or not they will allow you to replace your damaged 9800 with the newer 9900. When you contact Asurion they will send you the replacement phone and once you get it activated, you will send the damaged phone back to them. You will not go into the store to do any of it.

Sie haben einen Service-Vertrag, keine Garantie, und das erlaubt keine Upgrades.

You have a coverage plan, that covers your cell phone. It does not have a plan where you can upgrade a damaged phone. It is a damaged phone, so to replace it, you pay a deductable and get the same phone you had covered. If your phone was used for a week or a day, it is a used phone, so don't be shocked if you are offered a reconditioned replacement. When you drive a new car off the lot, it is a used car. Expecting to pay a small difference for your insured Ford Escort and get a new Infinity G-35 is a bit much to ask from your insurance company. Best thing is to read your coverage certificate, if you don't have one, call the insurance company and ask for a copy, then read it.

Originally Posted by DakotaJeff

You have a coverage plan, that covers your cell phone. It does not have a plan where you can upgrade a damaged phone. It is a damaged phone, so to replace it, you pay a deductable and get the same phone you had covered. If your phone was used for a week or a day, it is a used phone, so don't be shocked if you are offered a reconditioned replacement. When you drive a new car off the lot, it is a used car. Expecting to pay a small difference for your insured Ford Escort and get a new Infinity G-35 is a bit much to ask from your insurance company. Best thing is to read your coverage certificate, if you don't have one, call the insurance company and ask for a copy, then read it.

I was just asking about the upgrade thing because phone companies have weird rules (what car dealership has a new-every-two deal), and I was just making sure that there wasn't any way that I could get a product that I wanted. I already read the coverage plan thing, and I didn't see the answers to my questions in there. Does anyone know about reimbursement for games?

Originally Posted by paulcman

Verizon has nothing to do with determining the insurance options. Asurion is a third party company that will make the determination whether or not they will allow you to replace your damaged 9800 with the newer 9900. When you contact Asurion they will send you the replacement phone and once you get it activated, you will send the damaged phone back to them. You will not go into the store to do any of it.

Außer, dass Verizon-Website sagt, um den Speicher für die Ersetzung andere als verloren / gestohlen zu gehen. Vielleicht Verizon-Mitarbeiter sollte der Standort einmal besuchen in eine Weile.

Originally Posted by Major-General

Außer, dass Verizon-Website sagt, um den Speicher für die Ersetzung andere als verloren / gestohlen zu gehen. Vielleicht Verizon-Mitarbeiter sollte der Standort einmal besuchen in eine Weile.

Obwohl ich nicht für das, was Sie denken, Sie auf der Website zu lesen sprechen kann, kann ich Ihnen sagen, was von Verizon langjährige policy is with regard to in-store phone replacement. Verizon stores can only offer replacement on phones with manufacturer's warranty issues while the phone is still under that warranty. Any and all other issues must be resolved through the insurance company (assuming that you purchased that option). This is made very clear in the terms of service for the insurance feature.

Originally Posted by paulcman

Obwohl ich nicht für das, was Sie denken, Sie auf der Website zu lesen sprechen kann, kann ich Ihnen sagen, was von Verizon langjährige policy is with regard to in-store phone replacement. Verizon stores can only offer replacement on phones with manufacturer's warranty issues while the phone is still under that warranty. Any and all other issues must be resolved through the insurance company (assuming that you purchased that option). This is made very clear in the terms of service for the insurance feature.

Von der Verizon Wireless-Website: ()Calling Features: Geräteschutz)
Wie man es benutzt

Wenn Ihr Telefon verloren geht oder gestohlen wurde:
Rufen Sie sofort den Kundenservice an (800) 922-0204, um Dienst zu suspendieren.
Melden Sie den Vorfall der Polizei, einen Anspruch Prozess.
Kontaktieren Sie Ihren Versicherer. Wenn Sie nicht sicher sind, welche Sie haben, können Sie die Feuilleton Ihrer Verizon Wireless Rechnung:

Lockline Versicherung
Kundenservice: (877) 646-7874; Webseite: Sperre/Linie-Homepage

Asurion Insurance
Kundenservice: (888) 881-2622; Webseite: www.phoneclaim.com

Wenn Ihr Telefon beschädigt ist oder nicht funktioniert, bringen Sie es zu einem Verizon Wireless Store.

Meine Erfahrung mit Verizon wurde, dass sie nicht wissen, was ihre linken und rechten Hand tun. Dies bedeutet, dass es nichts auf der Website, dass, wenn Sie das Telefon, unter welchen Umständen Sie eine Verizon Shop besuchen, gegenüber Kontaktaufnahme mit dem weniger als hilfreich Asurion. Sagt