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  1. #1
    Captain
    Guest
    Question, I talked to a customer service person yesterday that told me I
    could do this upgrade I am looking to do and he told me all the things I
    would have to do in order to do it. Well, I asked him to make a note on my
    account referencing it so that I could go to my local sprint store and
    decide what phones to get, I heard him typing, but I feel he probably
    screwed me over. I went to the store, call again on the 800 number, nobody
    can find anyting & trying to get the same guy I talked to the first time is
    probably fairly slim. My question is anything I can do to get the deal I was
    told about or any info on what's going on when you ask them to add a note to
    your account and they don't?

    Capt.





    See More: customer service 800 number



  2. #2
    Robert M.
    Guest

    Re: customer service 800 number

    In article <1075otsffipn64d@corp.supernews.com>,
    "Captain" <capn@charter.net> wrote:

    > Question, I talked to a customer service person yesterday that told me I
    > could do this upgrade I am looking to do and he told me all the things I
    > would have to do in order to do it. Well, I asked him to make a note on my
    > account referencing it so that I could go to my local sprint store and
    > decide what phones to get, I heard him typing, but I feel he probably
    > screwed me over. I went to the store, call again on the 800 number, nobody
    > can find anyting & trying to get the same guy I talked to the first time is
    > probably fairly slim. My question is anything I can do to get the deal I was
    > told about or any info on what's going on when you ask them to add a note to
    > your account and they don't?


    Depends on what sort of upgrade you are talking about.



  3. #3
    Captain
    Guest

    Re: customer service 800 number

    Here's the deal, I called because I am a sprint customer already with one
    phone and I am going to port a number over to them and sign a 2 year
    contract. The phone I currently have doesn't qualify for the 18 month
    upgrade yet, but the csr guy told me that if I was willing to port a number,
    plus sign a two year contract, which would have both phones on one plan,
    that sprint would offer me an upgrade to another phone, readylink are the
    phones I want. He said as long as I am willing to sign a 2 year contract I
    could upgrade my 8100 to a readylink phone with the 150 off rebate along
    with the new phone I would get that would also have a rebate, (the ported
    one). I thought it sounded odd, but if he said they would do it then i
    expected them to do it, mostly I'm bugged the guy didn't make a note on the
    account, the 18 month thing is a tad ridiculous.

    Capt.
    "Robert M." <rmarkoff@msn.com> wrote in message
    news:rmarkoff-148729.12101806042004@news6.west.earthlink.net...
    > In article <1075otsffipn64d@corp.supernews.com>,
    > "Captain" <capn@charter.net> wrote:
    >
    > > Question, I talked to a customer service person yesterday that told me I
    > > could do this upgrade I am looking to do and he told me all the things I
    > > would have to do in order to do it. Well, I asked him to make a note on

    my
    > > account referencing it so that I could go to my local sprint store and
    > > decide what phones to get, I heard him typing, but I feel he probably
    > > screwed me over. I went to the store, call again on the 800 number,

    nobody
    > > can find anyting & trying to get the same guy I talked to the first time

    is
    > > probably fairly slim. My question is anything I can do to get the deal I

    was
    > > told about or any info on what's going on when you ask them to add a

    note to
    > > your account and they don't?

    >
    > Depends on what sort of upgrade you are talking about.






  4. #4
    Robert M.
    Guest

    Re: customer service 800 number

    In article <1075q4ttd6mb8ed@corp.supernews.com>,
    "Captain" <capn@charter.net> wrote:

    > Here's the deal, I called because I am a sprint customer already with one
    > phone and I am going to port a number over to them and sign a 2 year
    > contract. The phone I currently have doesn't qualify for the 18 month
    > upgrade yet, but the csr guy told me that if I was willing to port a number,
    > plus sign a two year contract, which would have both phones on one plan,
    > that sprint would offer me an upgrade to another phone, readylink are the
    > phones I want. He said as long as I am willing to sign a 2 year contract I
    > could upgrade my 8100 to a readylink phone with the 150 off rebate along
    > with the new phone I would get that would also have a rebate, (the ported
    > one). I thought it sounded odd, but if he said they would do it then i
    > expected them to do it, mostly I'm bugged the guy didn't make a note on the
    > account, the 18 month thing is a tad ridiculous.


    Agreeing to give you an upgrade like that is unusual. There have been
    reports of CSRs agreeing to whatever you say in order to rush you off
    the phone.

    If you work for a large company there may be discounts available through
    your company, otherwise with no ntes on your accopunt its going to be
    hard to verify you got a deal that is not a normal one.



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