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  1. #1
    mach7
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    I am having problem with my Verizon RAZR staying connected to my bluetooth headset. I have tried the Jabra 160,Motorola 810, and now have the plantronics 510.

    The problem is after I connect the headset, it will disconnect by itself. The time it stays connected changes. It does not seem to be related to distance.

    Has anyone else had this happen?


    Thanks

    Mark


    See More: RAZR/bluetooth headset problem



  2. #2
    paulcman
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    Re: RAZR/bluetooth headset problem

    I use the Motorola 850 and have not had that problem at all. You may need to take it back to Verizon.
    LG VX9900 (enV)
    BlackBerry 8130 Pearl



  3. #3
    mach7
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    Re: RAZR/bluetooth headset problem

    The 850 was the best for not droping off line, but the people I was talking to complained that they could hear all the background noise. Thats why I got the plantronics, it has noise canceling that works real nice.

    I was hoping I had some setting not correct, but I guess I'll have to bring it in and have a tech look at it.

    Thanks

    Mark



  4. #4
    MonsterMaxx
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    Re: RAZR/bluetooth headset problem

    I have the same problem.

    Only way to get it to reconnect is to reboot the phone.
    If you dig into this a little further...
    When the phone drops the headset and you go into the phone and manually disconnect the headset, then reconnect you'll get 'bluetooth busy' error message.
    It will not reconnect and must be rebooted.


    Took it into Alltell.

    They told me:

    "You need to turn the phone off once a day so it can reconnect to the towers and reset itself"
    She insisted this is by design and not some defect (bug in the software.)
    WTF? I've never heard such BS.

    What does connecting to towers have to do with Bluetooth?

    Surely engineering is aware of the software bug and an upcoming release will fix this - I hope.



  5. #5
    mach7
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    Re: RAZR/bluetooth headset problem

    Thats exactly what happens. Rebooting the phone is the only way to reconnect.

    I usally leave my phone on 24/7 so I will try to shut it off once a day, but it has happened after I turn the phone off/on to reboot.



    Thanks
    Mark



  6. #6
    MonsterMaxx
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    Re: RAZR/bluetooth headset problem

    After it did this twice today (and was rebooted twice) I figured this was BS so I called Motorola directly.

    Motorola Service says a phone should NEVER need to be rebooted.
    They said the phone is defective and since I only got it a week ago that Alltel should not give me any grief about replacing it.

    OK, so another 2 hours of my life wasted on cell phones - back to Alltel. Alltell still insists that a phone needs to be rebooted once a day, BUT that they would replace my phone.
    At first they started to give me a remanufactured one, but I questioned this and they then replaced it with a new one.
    Phonebook was transferable, but settings were not.

    It's working at this moment.

    I'll report back in a few days if this has solved the problem. Motorola didn't bat an eye at saying something was wrong and it needs to be repaired. I suppose that means they are aware of this problem.



  7. #7
    mach7
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    Re: RAZR/bluetooth headset problem

    Ok thanks.

    I'll call Motorola, my phone is 4 months old so I don't think Verizon will help me. I like the phone but this will be the 4th one since Christmas.

    Mark



  8. #8
    paulcman
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    Re: RAZR/bluetooth headset problem

    Quote Originally Posted by mach7
    Ok thanks.

    I'll call Motorola, my phone is 4 months old so I don't think Verizon will help me. I like the phone but this will be the 4th one since Christmas.

    Mark
    Doesn't matter how old your phone is... Verizon will help you out. Your phone has a 1 year warranty, which is honored by Verizon.
    LG VX9900 (enV)
    BlackBerry 8130 Pearl



  9. #9
    mach7
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    Re: RAZR/bluetooth headset problem

    Just got back from the Verizon store with a new phone, number 4. I hope this is the last one I have to replace. The Salem NH Verizon store techs are very helpful they troubleshot the phone, swaped out phones and transfered my phone numbers in less than 1/2 hour. The tech said it was a software problem.

    As soon as I got home I paired it with my plantronics 510 and it droped it after 5 min, but picked it back up by itself in about 30 sec.

    Thanks for the help, hope this is the last problem.

    Mark



  10. #10
    bubble.tea
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    Re: RAZR/bluetooth headset problem

    Good Lord., that is some BAD LUCK!

    so everything is workin now?



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