On Cell Phone Forums - help with your mobile device
Results 1 to 4 of 4
  1. #1
    Mark I
    Guest
    Hello

    I've just moved from Orange to O2 and wanted to port my existing number. I
    bought over the interweb and there was no option to do this at the point of
    purchase. Now O2 say it is impossible to do and refer me to the vendor.. Is
    this correct or are they just lazy? Last year when I moved to Orange from T
    mobile, I did the porting after I received the new phones..

    Cheers





    See More: Porting Number to O2



  2. #2
    Brownz @ Work
    Guest

    Re: Porting Number to O2

    Mark I wrote:
    > Hello
    >
    > I've just moved from Orange to O2 and wanted to port my existing
    > number. I bought over the interweb and there was no option to do this
    > at the point of purchase. Now O2 say it is impossible to do and refer
    > me to the vendor.. Is this correct or are they just lazy? Last year
    > when I moved to Orange from T mobile, I did the porting after I
    > received the new phones..
    > Cheers


    You need to request a PAC code from Orange before you kill your orange
    account.

    Then you need to let O2 know :

    Name:
    Postcode:
    O2 Online order number:
    New O2 Online mobile number:
    New O2 Online SIM card number:
    PAC from your current service provider:
    Mobile number you wish to keep:

    Please make sure that your PAC (Porting Authorisation Code) is accurate,
    matches the mobile number you wish to keep and is still valid, as PAC codes
    are
    only valid for 30 days from the issue date. All PAC codes should start with
    3
    letters followed by 6 numbers. EG: ORG123456

    If you didn't but the new O2 phone/contract from O2, then you have to
    contact the retailer with the same info above, but substituting the Order
    Number with their reference.


    --
    Cheerz - Brownz
    http://www.brownz.org/





  3. #3
    Mark I
    Guest

    Re: Porting Number to O2


    "Brownz @ Work" <someone.not@microsoft.com> wrote in message
    news:eb9n84$hrl$1@newsfeed.th.ifl.net...
    > Mark I wrote:
    >> Hello
    >>
    >> I've just moved from Orange to O2 and wanted to port my existing
    >> number. I bought over the interweb and there was no option to do this
    >> at the point of purchase. Now O2 say it is impossible to do and refer
    >> me to the vendor.. Is this correct or are they just lazy? Last year
    >> when I moved to Orange from T mobile, I did the porting after I
    >> received the new phones..
    >> Cheers

    >
    > You need to request a PAC code from Orange before you kill your orange
    > account.
    >
    > Then you need to let O2 know :
    >
    > Name:
    > Postcode:
    > O2 Online order number:
    > New O2 Online mobile number:
    > New O2 Online SIM card number:
    > PAC from your current service provider:
    > Mobile number you wish to keep:
    >
    > Please make sure that your PAC (Porting Authorisation Code) is accurate,
    > matches the mobile number you wish to keep and is still valid, as PAC
    > codes are
    > only valid for 30 days from the issue date. All PAC codes should start
    > with 3
    > letters followed by 6 numbers. EG: ORG123456
    >
    > If you didn't but the new O2 phone/contract from O2, then you have to
    > contact the retailer with the same info above, but substituting the Order
    > Number with their reference.
    >
    >
    > --
    > Cheerz - Brownz
    > http://www.brownz.org/
    >
    >Hi thanks for the info


    I have been referred to the vendor by O2 as I bought from one of CPWs many
    aliases, but they say that they don't have any facility to carry out porting
    for O2 (they say they can do it for others). I do have my PAC number from
    Orange, but no-one seems to be able to use it :-(

    So am I stuck? or is it something I could complain more loudly about to get
    a result?

    Thanks





  4. #4
    Adi
    Guest

    Re: Porting Number to O2


    Mark I wrote:

    > "Brownz @ Work" <someone.not@microsoft.com> wrote in message
    > news:eb9n84$hrl$1@newsfeed.th.ifl.net...
    > > Mark I wrote:
    > >> Hello
    > >>
    > >> I've just moved from Orange to O2 and wanted to port my existing
    > >> number. I bought over the interweb and there was no option to do this
    > >> at the point of purchase. Now O2 say it is impossible to do and refer
    > >> me to the vendor.. Is this correct or are they just lazy? Last year
    > >> when I moved to Orange from T mobile, I did the porting after I
    > >> received the new phones..
    > >> Cheers

    > >


    If you bought the phone through O2 online then fill in the form in
    their help section and someone in India will arrange it for you.

    If you are on a high street tariff, or connected through a dealer then
    you have to give your PAC code at point of purchase. O2's systems
    cannot retrospectively do it once your account has been activated if
    your an "offline" customer. CPW for example will only activate your O2
    contract when your number ports, they don't give you a temporary phone
    number like the other networks.

    Your only option is to return if it's within 14 days and re-order it,
    providing a PAC code at point of purchase.




  • Similar Threads







  • Tags for this Thread