- 05-06-2006, 12:32 AM #1Newbie
I have been experiencing problems with Fido regarding their billing since they changed over their computer systems last fall (September 2006). My Fido account was set up to pay my cell bill automatically from my bank account, but after the switch over this service stopped. I tried haggling with Fido customer service representatives about reinstating this automatic payment service, but to no avail. Now, I can't seem to access my account online.
Now it's been nine months and I still can't get this billing problem sorted out. I've had weekly calls to Fido to send me hard copies of my monthly bills, but these requests don't get processed. I've tried phone calls and emails. Still, nothing. Am I the only customer to experience this problem? I'm getting sick and tired of having to call Fido about supposed missed payments, but they seem content to pass the responsibility of finding a solution from one department to another. I think the solution is simple: send me my bills so I can pay them on time.
Just wondering if anyone else has had a similar experience since Fido revamped their computer system...........
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