WARNING! Master resetting your smartphone will result in the deletion of all personal data stored on your device's internal storage, and it will return all of the settings back to factory values. Master resetting can help if your smartphone is crashing, freezing or doesn't work as intended and all other fixes have failed.

NOTE: Before proceeding, you may want to back up your personal data stored on your phone's internal memory.

Master Resetting via the Settings Menu:

  1. While viewing the home screen, tap "Apps"
  2. Go to "Settings"
  3. Swipe to "Personal" and tap "Backup & reset"
  4. Scroll down to "Personal Data" and tap "Factory data reset"
  5. If your smartphone is protected by a lock screen, enter the PIN, password or pattern
  6. Optionally, mark the "Erase SD card" check box (NOTE: checking this option will format the SD card and will delete all data stored on it. Create backups if necessary)
  7. Tap "Reset phone"
  8. Confirm by tapping "Erase everything"

Master Resetting via Hardware Keys:

NOTE: Use this method of master resetting in case your phone crashes, freezes, is unresponsive or otherwise prevents you from applying the factory reset via the settings menu, as described above. Remember that both methods will result in data loss on the internal memory, so create backups if necessary/

  1. Turn off your smartphone
  2. Press and hold the "Volume down" and "Power" buttons at the same time
  3. Once the phone vibrates, release the "Power" key
  4. At the "Android recovery" screen, release the "Volume down" button too
  5. From the recovery menu, press "Volume down" to navigate to and highlight "wipe data / factory reset"
  6. Press "Power" to select the highlighted option
  7. Use the "Volume" rocker to navigate to "yes - erase all user data" and press "Power"
  8. Lastly, with "reboot system now" highlighted, press "Power"
  9. Wait for your smartphone to restart in normal mode

Updating the Software Version:

NOTE: Once you master reset your smartphone, all previous software updates will also be removed. As such, it's recommended that you check for updates as soon as you apply the factory reset. To do so:

  1. Tap "Apps" while on the home screen
  2. Go to "Settings"
  3. Swipe to "System" and tap "About phone"
  4. Tap "Software updates" and press "Check now"
  5. If software updates are available, follow the on-screen instructions to download and apply them


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