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WARNING! By factory resetting your phone, all personal information stored on the devices internal memory will be deleted. This includes contacts, media files, ringtones, downloaded content etc. Furthermore, all settings will be restored to factory values.
NOTE: Before master resetting your phone, you can visit this thread for instructions on how you can back up data, and this thread for a guide on restoring data.
Factory Reset via Settings:
- Open the apps drawer
- Access the Settings menu
- If necessary, tap Menu and switch to List view
- Under Personal, tap Backup & reset
- Optionally, check the boxes associated with Back up my data and Automatic restore. Tap Backup account and sign in with or create a Google account
- Tap Factory data reset
- Optionally, you can choose to Erase SD Card too. WARNING! This will delete all the content on the SD card)
- Tap Reset Phone > Next
- Tap Delete all > OK
Factory Reset via Recovery:
NOTE: In case you are unable to reset your phone via Settings, alternatively you can try resetting the device from the Recovery menu, which can be accessed by performing a combination of button presses.
- If necessary, turn off the phone
- Press and hold Power and Volume Down at the same time
- At the LG logo, release and quickly re-hold the Power key
- When prompted with Factory data reset, press Volume down until you highlight Yes
- Press Power to select the highlighted option
- Use Volume down to highlight Erase all user data and restore default settings
- Press Power
- Press Volume down to highlight Yes and press Power to confirm
- Wait for the phone to reset and reboot
Check for OS Updates:
NOTE: Once you factory reset your phone, its recommended to check for software updates. To do this:
- Open the apps drawer and go to Settings
- If necessary, tap Menu and switch to List view
- Scroll to and tap About phone
- If a new software version is available, follow the on-screen prompts to download and apply it (Restart might be required during the process)
› See More: LG K7: Factory Reset via Settings / Recovery and Check for OS Updates
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