- 11-04-2009, 09:49 AM #16Newbie
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- 1
Rogers best retention plan
$36 dollars system access fee and 911 fee included
400 mins day time
unlimited incoming
unlimited rogers to rogers
evenings at 6pm unlimited weekends
1000 LD mins
unlimited text (pic and video as well)
name display, call display, vm 5mb web browsing
› See More: Rogers Retention Plans
- 11-15-2009, 08:05 PM #17
Re: Rogers Retention Plans
Just wanted to clear something up: you can phone in because you want your bill to be lower, you just have to do your research, first.
1. Know exactly what you want. Know the max amount of minutes you use, who those minutes are used with (mostly with 5 or fewer people means My5 might be good for you, mostly with other Rogers numbers means unllimited Rogers-to-Rogers would be good for you, mostly incoming calls means unlimited incoming would be good). Know how much data you use per month (1 GB = 1024 MB, 1 MB = 1024 KB). If you never use more than 1 GB, you shouldn't pay for 6 GB. Know how many text messages you use (or want to use), so you can get an appropriate number.
2. Visit competitor's websites to find out what they would charge you for a plan and add-ons that would meet your needs. If you can find something better than you're getting with Rogers, THEN you have a legit reason for calling them.
3. Some other things that are good to know how long you've been a Rogers customer, how long until your contract expires, what the ECF would be if you broke your contract now (don't bring this point up with them), and how long you're willing to renew for (this is a bargaining point with Rogers and you get better deals the longer you renew for).
4. Call *611 and choose the 'cancel your plan' option. This takes you right to Customer Relations without making you look like the deal-hound who phones the direct line.
5. Tell them that you can't see why you should stay with Rogers when such-and-such competitor offers plans that meet all of your possible needs for less than Rogers is charging you (for me it was Virgin, when I did it for my sister, it was Fido). Tell them all of your needs that you figured out in step 1, and that unless you can get a better deal from Rogers, you'll be leaving. They have to believe that you might leave, or they will just blow you off. Do this firmly and politely so that you come off as being reasonable, but not a push-over. When they make you an offer, make sure that it meets everything that you want for minutes, add-ons and price and ask whether the price they gave you includes all fees (911, government regulatory, etc.) so that you can properly compare them to their competitiors. Also, ask how long you have to renew for and bargain on this if it's important to you.
Doing this, I was able to get my sister the following earlier this month:
250 daytime minutes/unlimited evenings and weekends (8 P.M. evenings)
Unlimited Rogers-to-Rogers
Voicemail, Call Display, and 2500 text messages
for $39/month including all fees and taxes, with a 1 year renewal. This exceded all of her needs by a nice margin, and was a drop of over 20% from her previous bill.
So, know what you want, and know who can give it to you for less than Rogers.
- 12-28-2009, 11:54 PM #18
Re: Rogers best retention plan
Last edited by jjexcess; 12-28-2009 at 11:56 PM. Reason: Auto-merged Double post
- 12-30-2009, 12:50 AM #19Junior Member
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Re: Rogers Retention Plans
Hi, Is this a good deal?
This is the plan I was quoted from Rogers Retention Department.
$ 18 Corporate Business Plan (200 Wkly/Unltd Wkend and Unltd Evenings)
$ 5 text messaging for 2500 texts (unlimited incoming)
$20 for 1 GB Data Plan (normally 30.00 but they are taking $10 off for the duration of a new 3 year contract)
$5 unlimited evenings after 6pm and weekends
$6.95 System Access Fee
Total approx. $ 55.00 plus tax
Additional Services
Exact Pricing
They are offering me a Blackberry Bold if I wish but I received a gift for 200.00 towards an iphone. I plan to purchase the phone from the Apple store and apply that to the plan. I have checked with Rogers and they will honour that as well (this way I don't have to purchase the phone from a Rogers store)
- 12-30-2009, 10:55 PM #20Newbie
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- 2
Re: Rogers Retention Plans
My 2 year contract for all my Rogers services (internet, cable, wireless) recently expired so Rogers discontinued the 15% bundle discount I used to receive. I renewed my internet, cable for a 1 year period and got a good deal on those thru' Retentions but was told Wireless was a seperate department. Called Wireless but they refused to reinsatate the discount without a fresh 2 year commitment (I still have 11 months on the contract).
Do I have any recource at this point?
- 01-01-2010, 09:57 PM #21Junior Member
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- 6 - liked 1 times
Re: Rogers Retention Plans
Here is the plan I finally settled on with Customer Retentions.
iphone purchase 16 GB 299.00 (I was only 1 year through my previous 3 year contract)
25.00 Base Plan (no longer corporate but includes voive mail, call display) for 350 minutes
2.58 Government fee
40.00 Data Plan for 500 MB of data
SubTotal 67.58
Minus 20.00 credits (for all my complaining)
Total 47.50
I have unlimited texting
100 Minutes Long Distance
evenings after 6pm
They added in 3 months unlimited calling
Good bad? Any thoughts??
- 01-18-2010, 08:51 PM #22Newbie
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- 1
- 01-18-2010, 09:38 PM #23Junior Member
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Re: Rogers Retention Plans
Customer retentions set up the deal for me...including the purchase. I was transferred a few times but the last guy I talked to is the one that set the price of the phone and set up the plan. I had a lot of issues with the Motorola Razr I bought 1 year previous and this also might have been a factor.
- 03-31-2010, 11:46 AM #24Newbie
- Location
- Vancouver,BC
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- 5
Re: Rogers Retention Plans
Hey, when you say they setup the final price to $47.50, you mean for the next months within the 2 remaining years? Or you mean for the first few months only?
Thanks
- 04-20-2010, 12:00 PM #25
Re: Rogers Retention Plans
I just got off the phone with Rogers.
I just call them and tell them I want to cancel my service because it is simply too expensive.
Other companies do not charge for system access fee (They just make up this fee to charge you more).
I got 250 min day time
evening starting at 5pm
caller ID
first 3 months 100 bonus minus
Nokia 6790 with no $35 admin fee.
$25 + 2.58 + tax.
I am looking to pay around $31 a month.
They offer me $3 for 100 outgoing text message and unlimited incoming text message.
However, I dont even want to pay $3 for text messaging.
I was asking them for $5 credit every month, but they said they was not allow to do that even if I dont want a new phone.
So ok fine. I will get a new phone and then sell it for the credits.
I was asking for the unlimited network calling and per second billing.
Nevertheless, they also said they no long provide per second billing.
And they can only apply 2 credits to my account.
Anything more she puts, it will not works.
I am not sure if she was lying. Can someone tell me?
Also, she said I need to sign 3 years contract, she cannot offer me that much for a 2 years contract.
Again, is she lying?
- 06-16-2010, 08:31 AM #26
Re: Rogers Retention Plans
Hey guys..so i think i may have gotten the best plan ever...well for me anyways
rogers also put me through hell so it was deserved
black berry bold 9700 (99.99) (no administrative fee)
plan - 50.08/month (including the government fee of 2.58)
200 daytime minutes
unlimited text/video/picture messaging
evenings at 6 and unlimited weekends
unlimited incoming
500 mb data
caller id and voicemail
no system acess fee and no 911 fee
what do you guys think?
- 06-17-2010, 07:58 AM #27Newbie
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- 1
Re: Rogers Retention Plans
That's not bad. The unld. txt is a nice one. Is the $50.08 including taxes as well?
---------- Post added at 01:58 PM ---------- Previous post was at 01:57 PM ----------
Here is what I renewed my contract for a few days ago:
$59.41 tax in.
200 weekday
Unl. weekends and after 6pm
Unl. incoming
Rogers to Rogers
1 GB data
2500 text
call display
voicemail
- 08-12-2010, 07:28 AM #28Newbie
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- 2
Re: Rogers Retention Plans
THANK YOU FOR THIS!!!!
This completely worked for me.
I was averaging around $75/month in bills with rogers, and I was meticulous about using a long distance calling card in the evenings. I called a basic customer service representative who could do absolutely NOTHING for me. She wanted to give me an upgrade, which I didn't want, and then the identical plan with virtually no freebies thrown in. Fortunately, she hung up on me by accident, and I was able to use that as leverage to get me to the retention department.
I played hard to get, but friendly, and it paid off without any sweat off my brow. I firmly believe that being friendly works out better in the long run., although I'm sure that some people being jerks to the CSR have gotten what they wanted as well.
What really helped was claiming that Bell had offered me a plan, which was largely based around what I had seen someone get on this thread, and then the discontent about being hung up on (which was true) helped as well.
Here is my plan.
250 daytime minutes.
unlimited evenings.
evenings starting at 6 p.m.
100 free canadian long distance minutes.
all that for $30.
Then a value pack including voicemail, call ID, and 2500 text messages for $10.
a $10 rebate after that.
I've got everything I want, and more, and I'm paying $42.58 a month after all fees and taxes. Not amazing perhaps, but I'm pretty darned happy with it.Last edited by kevaan; 08-12-2010 at 07:31 AM.
- 08-23-2010, 03:15 PM #29Newbie
- Posts
- 1
Re: Rogers Retention Plans
I just called *611 to cancel my plan using the menu options. I found a better plan on Koodo for $46 + tax, whereas I was paying $53.70 + tax.
I had:
MY5 35 35.00
Call Display w/Name Display 8.00
Text Messaging 3.00
100 Bonus Minutes 0.00
9-1-1 Emergency Access Fee 0.75
System Access Fee 6.95
Total before taxes: $53.70
HST (862395381) 6.98
Total for Wireless: $60.68
I now have:
-No system access fee for one year (was told to call back next year and ask for it to be waived again)
-Unlimited incoming calls for free (a $15 credit)
-Call display + 2,000 texts + voicemail for $10
-Evenings/weekends starting at 6 instead of 9.
-New phone (many choices)
-Same MY5 Canada-wide
Bill will be: $45.75 + tax
Yay!! Thanks all. I definitely would have switched to Koodo otherwise.
- 09-08-2010, 07:23 PM #30Newbie
- Posts
- 1
Re: Rogers Retention Plans
Hey Everyone,
I called Rogers retention and this is the plan i currently have:
200 mins
Evenings at 6 - Unlimited
Plus 10 dollar package
Voice Mail
Caller ID
2500 Text
Minus 10 dollar rebate
6GB/$30 Data plan
+ 2.50 fee + tax
I'm paying 50.50 tax - 15% discount
which comes out to around 48 dollars total..
Is that a good deal??Last edited by jt.24.3; 09-08-2010 at 07:27 PM.
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