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NOTE: In case your phone doesnt work properly, you might be able to solve this behavior by factory resetting the device. WARNING! When you master reset your phone, all personal data stored on the internal memory will be deleted, including photos, ringtones, downloaded content, contacts etc. Furthermore all settings will be restored to factory values.
NOTE: Visit this thread to learn how to back up and restore data on the Xperia M5 before a factory reset.
Master Reset via Settings:
- Tap Apps on the home screen
- Open Settings
- Tap Back up & reset under Personal
- Clear the Automatic restore check box
- Under Personal data, tap Factory data reset
- Tap Reset phone and if necessary, enter your PIN / password / pattern and tap Continue
- Tap Erase everything to confirm
Force-Shut-Down the Device:
NOTE: In case your phone freezes and is unresponsive, you can force shut down the device by performing the following:
- Detach the SIM cover
- Remove the memory card slots
- Use the tip of a pen or similar object to insert it the OFF button (NOTE: Dont use objects that are too sharp or you might damage the button)
Reinstall the OS Via PC Companion (Windows Computer):
- Open the Internet browser on the computer
- Visit https://support.sonymobile.com/globa.../pc-companion/ and install PC Companion
- Once installed, open PC Companion
- Click Start under Support Zone
- Under Phone / Tablet Software Update, click Start
- Connect the Xperia M5 to your computer via USB
- On the computer, click repair my phone / tablet
- Follow the on-screen instructions to reinstall the OS
Reinstall the OS using Sony Bridge for Mac:
- Open the Internet browser on the Mac
- Visit https://support.sonymobile.com/globa...ridge-for-mac/ and install the app on the Mac
- Connect the phone to the Mac via USB
- In Sony Bridge, click Xperia > Repair Xperia device
- Click Continue and follow the on-screen prompts to complete the process
Reset via Dialer:
NOTE: Another method you might be able to use for resetting the Xperia M5 is through the phones dialer. To try this method:
- Open the Phone app
- Tap the Dialer if necessary
- Enter *#*#7378423#*#*
- A menu should pop-up on the screen. From there, tap Customization Settings > Reset customization
- At the data will be cleared and factory data reset will perform message, tap Reset customization and reboot
- Your device should now reboot and reset all data
› See More: Sony Xperia M5: Factory Reset and Reinstall the OS via PC Companion / Sony Bridge
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