Reset Application Preferences:

  1. Tap “Apps” on the home screen
  2. Go to “Settings”
  3. Tap “Apps”
  4. Tap “Menu” > “Reset app preferences”

Clear App Cache:

NOTE: Clearing an app’s cache can solve various issues you experience with the application, such as freezing or frequent crashes. You can also clear the cache if the app takes up too much storage.

  1. Open the apps drawer
  2. Access “Settings”
  3. Tap “Apps” and swipe to “All”
  4. Select the desired application
  5. Tap “Clear Cache”

Clear an App’s Data:

WARNING! Clearing an application’s data can solve numerous issues with an app, but it also removes all of your personal data stored within the application, including profiles, credit card and login information, high scores, saved games etc.

  1. Tap “Apps” on the home screen
  2. Open “Settings”
  3. Tap “Apps” and access the “All” tab
  4. Select the desired application
  5. Tap “Clear data”

Reset an Application’s Settings to Default:

  1. Access the “Settings” menu
  2. Tap “Apps” and swipe to the “All” tab
  3. Select the desired application
  4. Tap “Clear Defaults”

Reboot in Safe Mode to Remove an App:

NOTE: In case you have downloaded and installed a third party application on the phone that causes issues with your device and prevents you from removing it, you can reboot the phone in Safe Mode and remove the app from there. In Safe Mode, all third party applications are disabled.

  1. Turn off the phone
  2. Press and hold “Power” until the phone vibrates
  3. At the “Sony” logo, press and hold “Volume down” until the phone finishes rebooting (a “Safe mode” label should be present in the lower-left corner of the screen)
  4. To remove an app from within safe mode, first go to the “Applications” screen
  5. Drag the left edge of the Application screen to the right
  6. Tap “Uninstall”
  7. The applications that you can be removed will be indicated by a red “X” button
  8. Tap the desired application to uninstall it, and tap “OK” to confirm
  9. To exit safe mode, simply press and hold “Power” and tap “Power off” to reboot your phone as you normally would

NOTE: Another way to remove an app in Safe Mode is by going to “Settings” > “Apps”, sliding the screen to “Downloaded”, selecting the desired application and tapping “Uninstall” > “OK”

› See More: Sony Xperia M5: Clear App Cache / Data; Reset Apps; Reboot in Safe Mode