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Clearing App Cache:
- While on the home screen, tap the "Apps" icon
- Go to "Settings"
- Select "Apps"
- Swipe left and access the "All" tab
- Scroll up / down and select the desired application
- After selecting the app, tap the "Clear cache" button (note that not all applications have the "clear cache" option)
Performing a Factory Reset:
WARNING! Performing a factory reset on the Sprint Vital will end up in loss of all data that is stored on the device. If possible or needed, create a backup of the desired data before continuing on with the steps below.
- While on the home screen, tap the "Menu" button on your device
- Select "System settings"
- Tap "Backup & reset"
- Press "Factory data reset"
- Read the on-screen information and press "Reset phone"
- Confirm by tapping the "Erase everything" button
Checking The Software Version and Checking for New Software Updates:
- While on the home screen, tap the "Menu" button on your device
- Select "System settings"
- Tap "About phone" to check your current software version, or:
- Tap "System updates" then press the "Check now" button. If a new software update is available, you will be given the option to download it.
Running a Diagnostic Test and Updating Profile:
- Tap the "Apps" icon located on the home screen
- Find and select "Sprint Zone"
- Scroll down and tap "Help". If prompted, read the "Privacy Statement" and select "OK"
- Tap "Dashboard". This will automatically perform basic diagnostics on your device. After the diagnostic is complete, features will be shown alongside one of the following icon colors:
- Green: Everything works as intended
- Yellow: There may be an issue or a software update that has not been applied (depending on the case)
- Red: An issue has been detected
Note: Assuming that the "Voice" and / or "Data" tests are unsuccessful, updating the data profile might resolve these issues: - Tap the "Back" button on your device
- In the "Help" menu, scroll down and select "Update Profile"
- Press "OK". Once the profile update is done, tap "Dashboard" again to see of "Voice" and "Data" tests are now successful
› See More: Sprint ZTE Vital: Tips and Tricks – Clearing App Cache; Factory Reset; Updates; Diagnostics
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