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WARNING! When factory resetting a phone, all personal data stored on the device’s internal memory will be deleted, including ringtones, apps, contacts, downloaded content etc. Furthermore, all settings will be restored to factory values.
NOTE: Before you reset your phone, you can visit this tread for instructions on how you can back up & restore data on the ZTE Axon, and enable / disable Android Anti-Theft.
Factory Reset via Settings:
- Tap “Apps” on the home screen
- Go to “Settings” and scroll to “Personal”
- Tap “Backup & reset” > “Factory data reset”
- In case your phone is protected by a PIN / password / pattern, enter it and proceed
- Tap “Reset phone” and wait for the process to complete. If prompted, reboot the phone as instructed
Factory Reset via Recovery:
NOTE: If you are unable to master reset the phone via Settings, you can try factory resetting it via the Recovery menu, which can be accessed by performing a combination of button presses.
- Turn off the phone
- Press and hold “Power”, then after a couple of seconds, press and hold “Volume Up” as well
- Once prompted with “Select Boot Mode”, release the hardware buttons
- Make sure “Recovery Mode” is highlighted and press “Volume Up” to select the option
- Once the phone displays an Android and a yellow triangle, press “Volume Up” and “Power” simultaneously
- At this point you should have access to the Recovery menu. From here, press “Volume down” repeatedly to highlight “Wipe data / factory reset”
- Press “Power” to select the highlighted option
- When prompted, reboot your phone
Check for OS Updates:
NOTE: After a factory reset, you should verify if a new OS version is available. To do this:
- Tap "Apps" on the home screen
- Go to "Settings"
- Scroll down and tap "About phone"
- Tap "System updates"
- In case a new update is available, follow the on-screen steps to download and install it
› See More: ZTE Axon: Factory Reset via Settings / Recovery
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