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NOTE: You can visit this thread for instructions on how to back up data on the Alcatel Pop Up.
Restore App Data:
- Access the “Settings” menu
- Tap “Accounts”
- Select “Google”
- Tap the Google account you want to restore data from
- Make sure “App Data” is selected
- Tap “Menu” > “Sync Now”
Restore Contacts:
- Open the aps drawer and go to “Settings”
- Tap “Accounts” > “Google”
- Select the account you want to restore contacts from
- Make sure “Contacts” is selected
- Tap “Menu” > “Sync Now”
Restore Media Files:
- Tap “Apps” on the home screen
- Launch “Photos”
- Tap “Menu” > “Settings” > “Back up & sync”
- Make sure “Auto Backup” is enabled
- If necessary, sign in with the Google account containing the media backups (tap “Backup account” > “Add account” and follow the on-screen prompts)
Restore Media Files from a Windows PC:
- Connect the Alcatel Pop Up to your computer via USB
- If necessary, go to the notification area and enable “Media sync (MTP)”
- On the computer, open the File Explorer
- Locate the media files backed up on your PC storage
- Copy the files and transfer them on the phone storage, preferably in the “Media” directory or the folder(s) they originate from
› See More: Alcatel Pop Up: Restore Personal Data
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