[jangell2]

I was looking at the cell phone forums at cnet and it appears wirefly has extremelyu poor customer service and is even very slow at initial deliver of the phone.

Anyone here has experience with wirefly or another third party provider of services? I sure do like the prices on wirefly, but it looks like there's a reason for those prices.

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› See More: Wirefly a Nightmare?

[kitbruce76]

I would probably not buy from them again. I recently purchased a Cingular phone and was transferring my number to the new phone. I'm still awaiting to see if it is successful or not. But they make it sound so easy on their site like you only need to sit their and wait for it to happen for about 24 hours.

I called Cingular and they said I have to wait and call on a certain day because that's when Wirefly scheduled it. However it says my service was established several days ago. The kicker is I paid for next day shipping for no reason. Their normal shipping probably would have been fine. I have heard much worse stories on here before. Anyway you might try Buy.com. They have pretty much the same deals going on.

[OBXVZW21]

buying a cell phone plan on the net is just stupid. they can't help you pick out a plan or help you with how to use certain features that the provider offers and how to use features of the phone you want. you have to wait 6 months to turn in some of the rebate and on some rebates you only have a certain amount if time to turn them in after the 6 months. i could go on all day complaining about online cellular stores.

[kitbruce76]

I wouldn't say buying a cell phone is anymore stupid than buying anything else online. That is a ridiculous statement haha. Wirefly Just needs to explain the situations a little better. You can research whatever phone you are buying through reviews, the company site, and other feedback forums the exact same way you would any other product. A computer, razor, monitor, printer, book, cd, backpack....and i could go on and on.

I can say now that I do have service now. The rebates are there if you want them. You cannot get those same rebates going through your wireless carrier. And most stores do not have them. It took me about 15 minutes to make my purchase online. How long would it take going to find a store that was comparable to the deal you get online.

I would look at other online stores besides Wirefly and if you do chose wirefly be aware you will probably have better luck talking to your new carrier's service reps if you have questions about porting your number or your new service plan. Also, as in my case the next day delivery was NOT a good idea even thought it is a pretty good price. I would suggest taking them up on their free delivery. It will likely coincide with your activation.
Later,

[Green Yeti]

A huge nightmare! I have purchased merchadise online for 10-12 years and this company is the only one that has not lived up to it's promises. (rebates) If you will check closely, you will find that wirefly, Inphonic, krzrworld, etc are all one and the same.
My story:
I ordered 2 krzr k1m's in dec of 2006. Both ordered on the same order. One phone came, the other did not. 3 calls later, the other was shipped. Ok, I can live with that. It was Christmas. Busy time of the year. What I Can't deal with is the fact that I still have not received the promised rebates. All paper work was approved and my rebates were being processed as of 6/1/2007, according to thier emails
Also, they said it could take up to 60 days from that point to receive the checks. As of today,1/8/08, still no money. If you can get a FREE phone from them, ok, but if you are factoring in the rebates as part of the "deal", run fast and hard. You'll never get the money

[whatsuprob]

Until just recently, I have had great experiences with both letstalk and wirefly. In total I have referred over 10 of my friends and co-workers to these online retailers and have had no problems until now. My advice: Just return the phones if you don't like them, but do not exchange them.

For example, I just bought new at&t droids from wirefly (for a grand total of $69.99!). I had a problem with AT&T's reception at my house so I returned the phones. No problem!, but I should have ended it right there and switched to letstalk.com to get new phones from a different provider (ie. Verizon). But I chose to exchange out the wirefly phones directly with different phones from wirefly. Bad mistake! I had to wait for the old phones to be returned and inspected before they even shipped my new ones (ie the verizon phones). So I had no cell phone for a week and the billing got completely messed up.

I should have just returned the at&t phones to wirefly and bought new set of verizon phones from LetsTalk.

Here is why: I just posted this on Wirefly's feedback service

Here was my Wirefly refund and exchange experience:
First, I paid for new at&t phones and I wanted to return them.(No problem here, AT&T lies about their coverage area) So, I contacted wirefly about exchanging the phones for new verizon phones.

In the phone conversation, I was told by a wirefly representative that I wouldn't have to wait for the at&t phones to be returned if I paid up front for 2 new phones today. So, I chose to pay for 2 new phones from verizon. She said "I am sending your info to verizon and we will ship them out as soon as they approve you." "No sir, you won't have to wait for your AT&T phones to be returned."

So I paid up front for the new Verizon phones I wanted and then I waited. I waited just to find out that Wirefly can't send out my new phones until they receive and inspect my old at&t phones. So it was too early for wirefly to send my phones but not too early for them to charge me for them. Go figure.

Still everything was ok. I just wanted to cancel my protection plan (I found a plan online that covers more for less). So I am thinking that I am getting an additional credit for the protection plan I cancelled and the credit for my returned AT&T phones. Oh no, Wirefly tacked on 2 charges for $49.99 before they credited my account. For what? I don’t know. So instead of having a true balance of $49.99 I had around $300 worth of charges processing in my account that weekend.

The Bottomline: I got my new verizon phones and a bunch of different charges that screwed up my account. I spent 5hrs of my life sorting this stuff out. And 2 phone calls and 2 chats to customer service later I am just being told for the 2nd time that my account will be credited and every thing will be cleared up. Well that sounds great! but that just not good enough. This process began in September and should have been cleared up at latest on Oct 15th. It is the 25th and the only thing that has changed is my opinion of your company.

Good Day

[wirefly_kim]

Until just recently, I have had great experiences with both letstalk and wirefly. In total I have referred over 10 of my friends and co-workers to these online retailers and have had no problems until now. My advice: Just return the phones if you don't like them, but do not exchange them.

For example, I just bought new at&t droids from wirefly (for a grand total of $69.99!). I had a problem with AT&T's reception at my house so I returned the phones. No problem!, but I should have ended it right there and switched to letstalk.com to get new phones from a different provider (ie. Verizon). But I chose to exchange out the wirefly phones directly with different phones from wirefly. Bad mistake! I had to wait for the old phones to be returned and inspected before they even shipped my new ones (ie the verizon phones). So I had no cell phone for a week and the billing got completely messed up.

I should have just returned the at&t phones to wirefly and bought new set of verizon phones from LetsTalk.

Here is why: I just posted this on Wirefly's feedback service

Here was my Wirefly refund and exchange experience:
First, I paid for new at&t phones and I wanted to return them.(No problem here, AT&T lies about their coverage area) So, I contacted wirefly about exchanging the phones for new verizon phones.

In the phone conversation, I was told by a wirefly representative that I wouldn't have to wait for the at&t phones to be returned if I paid up front for 2 new phones today. So, I chose to pay for 2 new phones from verizon. She said "I am sending your info to verizon and we will ship them out as soon as they approve you." "No sir, you won't have to wait for your AT&T phones to be returned."

So I paid up front for the new Verizon phones I wanted and then I waited. I waited just to find out that Wirefly can't send out my new phones until they receive and inspect my old at&t phones. So it was too early for wirefly to send my phones but not too early for them to charge me for them. Go figure.

Still everything was ok. I just wanted to cancel my protection plan (I found a plan online that covers more for less). So I am thinking that I am getting an additional credit for the protection plan I cancelled and the credit for my returned AT&T phones. Oh no, Wirefly tacked on 2 charges for $49.99 before they credited my account. For what? I don’t know. So instead of having a true balance of $49.99 I had around $300 worth of charges processing in my account that weekend.

The Bottomline: I got my new verizon phones and a bunch of different charges that screwed up my account. I spent 5hrs of my life sorting this stuff out. And 2 phone calls and 2 chats to customer service later I am just being told for the 2nd time that my account will be credited and every thing will be cleared up. Well that sounds great! but that just not good enough. This process began in September and should have been cleared up at latest on Oct 15th. It is the 25th and the only thing that has changed is my opinion of your company.

Good Day

I am really sorry to hear that you have had this experience with our company. Something does not sound right to me in how your order was handled, and the delay in the credit being applied is not appropriate at all. Will you please email us with your order number at [email protected], and we will gladly review your order and help you process it so that you are happy and satisfied with the resolution. I look forward to hearing from you soon so we can assist you and resolve your order problems.

[QiGirl]

I was looking at the cell phone forums at cnet and it appears wirefly has extremelyu poor customer service and is even very slow at initial deliver of the phone.

Anyone here has experience with wirefly or another third party provider of services? I sure do like the prices on wirefly, but it looks like there's a reason for those prices.

I had a bad experience a couple of days ago with the "chat w/a friendly, helpful representative 24x7" they promised in an email. I tried the chat because I couldn't get anyone at their customer-service number -- got a message saying someone would call me back, but, if anyone did, that person did not leave a message.

The "friendly" chat rep told me I could save the chat transcript by clicking on the option to copy the transcript, except that there was no such option. The rep said sorry, he or she had been sure that there was one. Like they don't know? I was given copy/paste instructions instead. I know how to copy and paste; was hoping for something a little more official. The only option available on the chat screen was one to send a file to the technician; I tried sending a screen print, just so I could ask whether what I was seeing was everything I was supposed to be seeing. The file transfer was canceled. ?? I tried sending it again; it was canceled again. Then the rep came back, explaining that he or she could not accept files. So why the option (and only option)? I asked. Explanation: Rep didn't think it was a good idea to accept a file from an unknown source.

Yeah, I'm somewhat baffled. Options supposedly available aren't even there; options that are there are not honored. When I asked about this, I was told that the chat was "a third party app." Good grief. How does that explain anything?

I had tried the chat in the first place because I was supposed to have a lifetime of free Wirefly backups with the phone I bought a few weeks ago, but when I registered, the terms included a charge after a free introductory period. The chat rep said I wouldn't be charged. I thought a copy of that transcript would provide a little insurance that the service would indeed be free. Alas, no copy option. I don't see how a Notepad paste proves anything, but that's all I got. I'm less than impressed and getting pretty skeptical of Wirefly.

[wirefly_kim]

I had a bad experience a couple of days ago with the "chat w/a friendly, helpful representative 24x7" they promised in an email. I tried the chat because I couldn't get anyone at their customer-service number -- got a message saying someone would call me back, but, if anyone did, that person did not leave a message.

The "friendly" chat rep told me I could save the chat transcript by clicking on the option to copy the transcript, except that there was no such option. The rep said sorry, he or she had been sure that there was one. Like they don't know? I was given copy/paste instructions instead. I know how to copy and paste; was hoping for something a little more official. The only option available on the chat screen was one to send a file to the technician; I tried sending a screen print, just so I could ask whether what I was seeing was everything I was supposed to be seeing. The file transfer was canceled. ?? I tried sending it again; it was canceled again. Then the rep came back, explaining that he or she could not accept files. So why the option (and only option)? I asked. Explanation: Rep didn't think it was a good idea to accept a file from an unknown source.

Yeah, I'm somewhat baffled. Options supposedly available aren't even there; options that are there are not honored. When I asked about this, I was told that the chat was "a third party app." Good grief. How does that explain anything?

I had tried the chat in the first place because I was supposed to have a lifetime of free Wirefly backups with the phone I bought a few weeks ago, but when I registered, the terms included a charge after a free introductory period. The chat rep said I wouldn't be charged. I thought a copy of that transcript would provide a little insurance that the service would indeed be free. Alas, no copy option. I don't see how a Notepad paste proves anything, but that's all I got. I'm less than impressed and getting pretty skeptical of Wirefly.

Can you please email me your order to [email protected], and I will have a customer service manager review your order and call you to assist you with all of your questions and concerns. What you are saying doesnt sound right and you are right, our agent should have been able to provide better information. I want to review that chat and make sure our agents are properly trained with our tools. I look forward to hearing from you soon!

[ashutoshsharma]

i ordered Samsung Galaxy Nexus phone(Verizon) from wirefly on 31st Dec 2011. They never told me that they are going to activate it on 31st Dec 2011. And in fact they were not even knowing that they will activate this 4G/LTE device the moment they put the SIM card in the phone and power it up. I received this phone on 5th Jan 2012 and then i need to get it activated as it was not working. In the meanwhile during 31st Dec 2012 to 5th Jan 2012-my area code got changed from 609 to 732. 732 is the right area code and not 609. In fact i have verizon phone at home and the area code is 732 for that.
Unfortunately it seems Verizon is charging me for those 5 days(prior to 5th Jan 2012) for the 609 number which i never used it as the phone never reached me before 5th Jan 2012. this is unfair and the charges should be removed from my account. Verizon infact charged me for change of mobile number which Wirefly customer service never told me. I was told by Wirefly not to contact Verizon otherwise i will loose all my discounts from them and moreover i need to pay penalties also.
I have to spend close to 4 hours to do follow ups with Wirefly and then Verizon to get the mobile phone number fees being waived off.
Is it reasonable to activate the phone on customer's behalf and should the customer be charged when the phone is being shipped to them??
I saw clear lack of interest from Customer service from Wirefly during follow ups. The attitude was more like we have sold the phone-we are 3rd party and we can't do anything. It's frustrating and waste of time dealing with them. I bought the very first phone with them during 2005. Now i will never recommend them to anybody nor i will return back. Yes they have discounts over Verizon store but lots of headache-in the long run-it's going to cost more.
Moreover they activated my phone 5 days in advance before it can reach to me-so i couldn't get a chance to return this phone to verizon as i should have done it in the very first 14 days. The first phone was faulty and then i need to get it exchanged also-wasted good amount of time. Galaxy nexus is a good phone-but it has two major issues-very bad battery life(doesn't last more than 4 hours) and signal is also an issue. If Wirefly won't have screwed me up-i could have returned this phone back to verizon.
Really very bad experience with Wirefly.

I have no idea why very first time when they sent the phone-they kept the SIM Card inside the phone and powered it off while
second time they didn't put the SIM card inside. Problem with Verizon 4G/LTE phones is that they get activated
the moment you put the SIM card inside the phone and charge it up. Probably Wirefly doesn't know this or they wanted to see
how this new phone works with my order.