Results 1 to 15 of 26
- 11-15-2008, 02:31 PM #1AZ NomadGuest
I got a new credit card so my automatic bill payment didn't go through.
Got online to check and noticed that my bill was double. Previous
balance? Nope. Sprint quietly started charging me an extra $75/month
for data. I've had unlimited data on my vision plan for years. When
they switched billing systems, they tried to remove it and it took 4
hours over three billing cycles to get them to fix it.
Now I find out that they removed it because I activated a new phone.
New phone? Well, **** me drunk! I had a phone sent back for repair and got
a replacement. For this, sprint thought they could change my contract
without my consent. Now I get the joy of another 3-4 hours on the
phone, as they screw up my bill every month for at least the next two
months. They *never* fix anything the first time around.
I hate sprint.
› See More: Just when I think sprint is tolerable, they screw up again
- 11-15-2008, 02:56 PM #2AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Sat, 15 Nov 2008 14:31:47 -0600, AZ Nomad <[email protected]> wrote:
>I got a new credit card so my automatic bill payment didn't go through.
>Got online to check and noticed that my bill was double. Previous
>balance? Nope. Sprint quietly started charging me an extra $75/month
>for data. I've had unlimited data on my vision plan for years. When
>they switched billing systems, they tried to remove it and it took 4
>hours over three billing cycles to get them to fix it.
>Now I find out that they removed it because I activated a new phone.
>New phone? Well, **** me drunk! I had a phone sent back for repair and got
>a replacement. For this, sprint thought they could change my contract
>without my consent. Now I get the joy of another 3-4 hours on the
>phone, as they screw up my bill every month for at least the next two
>months. They *never* fix anything the first time around.
>I hate sprint.
Just got off the phone w/ CS. They assisted on a saturday, hold time
was short, and it was bumped to a supervisor when there were problems.
A first for sprint: when my cordless phone's battery ran out, they
called back on my cell phone. Usually they assume the "**** you"
attitude and simplhy close the ticket if the call is disconnected.
Time will tell if I have to repeat this next month and the month after.
- 11-16-2008, 01:04 AM #3FloydGuest
Re: Just when I think sprint is tolerable, they screw up again
Now I get the joy of another 3-4 hours on the
>>phone, as they screw up my bill every month for at least the next two
>>months. They *never* fix anything the first time around.
>
Good Luck. I guess we'll find out if Sprints efforts to improve customer
service have actually done any good. IMO, the biggest problem with sprint
has been that it takes 2-5 calls to get a situation resolved, which wastes
the time of everyone concerned and fosters ill will.
I recently read a report that said that sprints customer service rating has
jumped to #1, but it sounded like the only measured factor was the length of
time it took to get a CSR on the line. Big deal. So what if they answer on
the first ring when you have to call back several times after the following
statements arrive. You might just as well train a large cage of monkeys to
answer wall phones on the first ring, so as to get your customer service
score up.
- 11-16-2008, 09:06 AM #4Phillip DevollGuest
Re: Just when I think sprint is tolerable, they screw up again
I got to the point when a company screws up like when sprint took of a
discount that i was supposed to get i charged them for my time... ($10.00)
and i do this with any for profit company...
"AZ Nomad" <[email protected]> wrote in message
news:[email protected]...
>I got a new credit card so my automatic bill payment didn't go through.
> Got online to check and noticed that my bill was double. Previous
> balance? Nope. Sprint quietly started charging me an extra $75/month
> for data. I've had unlimited data on my vision plan for years. When
> they switched billing systems, they tried to remove it and it took 4
> hours over three billing cycles to get them to fix it.
>
> Now I find out that they removed it because I activated a new phone.
> New phone? Well, **** me drunk! I had a phone sent back for repair and
> got
> a replacement. For this, sprint thought they could change my contract
> without my consent. Now I get the joy of another 3-4 hours on the
> phone, as they screw up my bill every month for at least the next two
> months. They *never* fix anything the first time around.
>
> I hate sprint.
- 11-16-2008, 10:25 AM #5William HershmanGuest
Re: Just when I think sprint is tolerable, they screw up again
"Floyd" <[email protected]> wrote in message
news:[email protected]...
> Now I get the joy of another 3-4 hours on the
>>>phone, as they screw up my bill every month for at least the next two
>>>months. They *never* fix anything the first time around.
>>
> Good Luck. I guess we'll find out if Sprints efforts to improve customer
> service have actually done any good. IMO, the biggest problem with
> sprint has been that it takes 2-5 calls to get a situation resolved, which
> wastes the time of everyone concerned and fosters ill will.
> I recently read a report that said that sprints customer service rating
> has jumped to #1, but it sounded like the only measured factor was the
> length of time it took to get a CSR on the line. Big deal. So what if
> they answer on the first ring when you have to call back several times
> after the following statements arrive. You might just as well train a
> large cage of monkeys to answer wall phones on the first ring, so as to
> get your customer service score up.
>
such monkeys should not be caged.
- 11-16-2008, 11:08 AM #6AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Sun, 16 Nov 2008 11:25:00 -0500, William Hershman <[email protected]> wrote:
>"Floyd" <[email protected]> wrote in message
>news:[email protected]...
>> Now I get the joy of another 3-4 hours on the
>>>>phone, as they screw up my bill every month for at least the next two
>>>>months. They *never* fix anything the first time around.
>>>
>> Good Luck. I guess we'll find out if Sprints efforts to improve customer
>> service have actually done any good. IMO, the biggest problem with
>> sprint has been that it takes 2-5 calls to get a situation resolved, which
>> wastes the time of everyone concerned and fosters ill will.
>> I recently read a report that said that sprints customer service rating
>> has jumped to #1, but it sounded like the only measured factor was the
>> length of time it took to get a CSR on the line. Big deal. So what if
>> they answer on the first ring when you have to call back several times
>> after the following statements arrive. You might just as well train a
>> large cage of monkeys to answer wall phones on the first ring, so as to
>> get your customer service score up.
>>
>such monkeys should not be caged.
Sometimes I wish companies that hate their customers would just be
honest about it. For example, dell should change their tech support
recording to "Why are you bothering us? We hate you. If you stay on
the line, we'll connect you to somebody who can barely speak the
language, has never personally seen a dell computer, and will talk you
through how to wipe your hard drive no matter what the problem is."
- 11-16-2008, 11:09 AM #7AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Sun, 16 Nov 2008 07:06:39 -0800, Phillip Devoll <[email protected]> wrote:
>I got to the point when a company screws up like when sprint took of a
>discount that i was supposed to get i charged them for my time... ($10.00)
>and i do this with any for profit company...
Have you ever collected a single penny?
- 11-20-2008, 07:02 PM #8Phillip DevollGuest
Re: Just when I think sprint is tolerable, they screw up again
"AZ Nomad" <[email protected]> wrote in message
news:[email protected]...
> On Sun, 16 Nov 2008 07:06:39 -0800, Phillip Devoll <[email protected]> wrote:
>>I got to the point when a company screws up like when sprint took of a
>>discount that i was supposed to get i charged them for my time...
>>($10.00)
>>and i do this with any for profit company...
>
> Have you ever collected a single penny?
Yes every time..... includeing sprint cell phone, att land line and dish (3
times)
- 11-20-2008, 08:44 PM #9AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Thu, 20 Nov 2008 17:02:35 -0800, Phillip Devoll <[email protected]> wrote:
>"AZ Nomad" <[email protected]> wrote in message
>news:[email protected]...
>> On Sun, 16 Nov 2008 07:06:39 -0800, Phillip Devoll <[email protected]> wrote:
>>>I got to the point when a company screws up like when sprint took of a
>>>discount that i was supposed to get i charged them for my time...
>>>($10.00)
>>>and i do this with any for profit company...
>>
>> Have you ever collected a single penny?
>Yes every time..... includeing sprint cell phone, att land line and dish (3
>times)
why don't I believe you?
- 11-22-2008, 08:08 AM #10Phillip DevollGuest
Re: Just when I think sprint is tolerable, they screw up again
"Paul Miner" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 20 Nov 2008 17:02:35 -0800, "Phillip Devoll" <[email protected]>
> wrote:
>
>>
>>"AZ Nomad" <[email protected]> wrote in message
>>news:[email protected]...
>>> On Sun, 16 Nov 2008 07:06:39 -0800, Phillip Devoll <[email protected]>
>>> wrote:
>>>>I got to the point when a company screws up like when sprint took of a
>>>>discount that i was supposed to get i charged them for my time...
>>>>($10.00)
>>>>and i do this with any for profit company...
>>>
>>> Have you ever collected a single penny?
>>Yes every time..... includeing sprint cell phone, att land line and dish
>>(3
>>times)
>
> I call bull****.
>
> --
> Paul Miner
you do not have to believe me but it is true.... next time a company screws
up on your bill and you have to waste time on thephone fixing it make them
pay you...
try it..
- 11-25-2008, 01:23 AM #11AndyGuest
Re: Just when I think sprint is tolerable, they screw up again
ok post copys of the receipts from them paying you or shut up
--
AL'S COMPUTERS
"Phillip Devoll" <[email protected]> wrote in message
news:[email protected]...
>
> "Paul Miner" <[email protected]> wrote in message
> news:[email protected]...
>> On Thu, 20 Nov 2008 17:02:35 -0800, "Phillip Devoll" <[email protected]>
>> wrote:
>>
>>>
>>>"AZ Nomad" <[email protected]> wrote in message
>>>news:[email protected]...
>>>> On Sun, 16 Nov 2008 07:06:39 -0800, Phillip Devoll <[email protected]>
>>>> wrote:
>>>>>I got to the point when a company screws up like when sprint took of a
>>>>>discount that i was supposed to get i charged them for my time...
>>>>>($10.00)
>>>>>and i do this with any for profit company...
>>>>
>>>> Have you ever collected a single penny?
>>>Yes every time..... includeing sprint cell phone, att land line and dish
>>>(3
>>>times)
>>
>> I call bull****.
>>
>> --
>> Paul Miner
>
> you do not have to believe me but it is true.... next time a company
> screws up on your bill and you have to waste time on thephone fixing it
> make them pay you...
> try it..
- 11-25-2008, 11:00 PM #12AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
It's the next billing cycle and the error hasn't been corrected. It means at
least another 50 minutes on the line while I explain the problem over and over,
to hear some bull**** about having activated a "new phone" (centro that came
back from repair), and how they can't remember what billing code to use for the
unlimited data that has been part of my plan since 2003.
I've yet to see sprint fix any billing error the first time.
Usually it takes three or four sessions.
- 11-26-2008, 08:03 AM #13AZ NomadGuest
Re: Just when I think sprint is tolerable, they screw up again
On Tue, 25 Nov 2008 23:00:47 -0600, AZ Nomad <[email protected]> wrote:
>It's the next billing cycle and the error hasn't been corrected. It means at
>least another 50 minutes on the line while I explain the problem over and over,
>to hear some bull**** about having activated a "new phone" (centro that came
>back from repair), and how they can't remember what billing code to use for the
>unlimited data that has been part of my plan since 2003.
>I've yet to see sprint fix any billing error the first time.
>Usually it takes three or four sessions.
This time I sent an email. It was answered curtiously in correct English,
without the usual irrelevent form letter knee jerk response, and addressed the
problem seemingly correctly and within a day.
We shall see. Maybe sprint CSR really is improving.
- 11-27-2008, 08:41 AM #14dafyddGuest
Re: Just when I think sprint is tolerable, they screw up again
On Nov 26, 8:48*am, Joel <[email protected]> wrote:
> AZ Nomad <[email protected]> wrote:
> > It's the next billing cycle and the error hasn't been corrected. * Itmeans at
> > least another 50 minutes on the line while I explain the problem over and over,
> > to hear some bull**** about having activated a "new phone" (centro thatcame
> > back from repair), and how they can't remember what billing code to usefor the
> > unlimited data that has been part of my plan since 2003.
>
> > I've yet to see sprint fix any billing error the first time.
> > Usually it takes three or four sessions.
>
> * * * * Mine took almost 2 years for them to fix the billing error. *The first one
> took them over 6 months, then they created a newer one which took them only
> few call to fix the 2nd error, then they created the 3rd one, which took few
> months to correct, then they created another one.
>
> * * * * My billing errors were about the additional service's they kept adding to
> one of the 5 phones we have. *And they kept creating other right after we
> had one problem fixed.
>
> * * * * Even they even try to crew the $100 Mail-In rebate of a new phone, they
> said I didn't renew the 2 yrs contact and required the original receipt
> which I still had, then then sent $50 check instead of $100, and it took
> them another 1-2 months to send the other $50 check.
Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
NADA to do with either the processing of rebates or the mailing out of
the rebate checks.
Nor does any other carrier that I am aware of. This is done through a
company that does nothing but process rebates. I know that Sprint
has and does
make more than its share of errors, but lets not put more on them than
is deserved.
- 11-27-2008, 09:35 AM #15FloydGuest
Re: Just when I think sprint is tolerable, they screw up again
Just to be fair, Sprint Customer Service has nothing.. zero.. zip..
NADA to do with either the processing of rebates or the mailing out of
the rebate checks.
Just to be fair, when you purchase an item from a company that promises to
give you a rebate, and then the rebate is not awarded, that company is
indeed ultimately responsible for the rebate. The use of a second or
contracted company to isolate themselves from responsibility is ineffectual
in assuaging our comfort level.
To say they have nothing to do with it sounds like another CSR line that
results in four or five more conversations, and is just another example of a
loose end that sprint needs to get a handle on to improve customer service.
A CSR should be able to get rebate information and fix whatever problem
arises when a timely rebate is not forthcoming.
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