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  1. #1
    tsukasa73
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    So I called Bell Mobility because I knew my 3 year contract was up sometime in August. I told the service rep that when my contract runs out I didn't want my service to continue. I have had nothing but grief from Bell in all its divisions. I have cancelled my Sympatico service, ExpressVu, even my phone service. So my mobile service was the last to go. I called 2 months ago with the same request and was told that it would cost me $400.00 to get out of my contract 2 months early. The service rep then told me it was better to just let my contract run out before I switch providers.
    The service rep I talked to today tells me that my contract is over on Aug 19th, but that I failed to tell them within 30 days that I want my service to end and that I will be charged for yet another month AFTER my contract is over!!
    What kind of crap is this. All I want is to have my contract run out so I can switch to a mobile company that doesn't screw me around. Not to mention I called 2 months ago to tell them that when my contract expires I don't want service anymore. They still insist that I didn't give 30 days notice. The service rep said to me "Well if you wanted to cancel your service when your contract ended you should have phoned us on July 19, 2008"!

    Has anyone else come up against this purely extorsionist tactic, and is there any way to fight it?

    Thanx in advance.


    See More: Bell Contract Extorsion



  2. #2
    Abom
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    Re: Bell Contract Extorsion

    I don't think this is extorsion or any attempt at it. Most likely, the rep you spoke with previously did not make a note on your account (for some reason this isn't THAT uncommon of an occurance), therefore any subsequent rep you speak with can't verify that you did indeed call in.

    That said, I don't know Bell's billing engine well enough to say that they have the ability to postdate a termination for after a contract end date, or if their policy allows them to. I can say that 30 days notice is Bell's policy, as well as just about every other cellular service provider out there.

    My suggestion for the future, regardless of who your service provider will be, is that every time you speak with the call center, you write down the date and time of the conversation, what it was regarding, and most importantly, the employee number of the rep you spoke with. If for some reason your account doesn't get noted again, you have some backup to work with.



  3. #3
    niadanac
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    Re: Bell Contract Extorsion

    I would certainly disagree with the Latitude wireless rep and consider it extorsion. My opinion on contracts is when your contract is up then it's up to the provider to honour that. When there is one month left the provider can by either email, text or phone contact the customer and confirm what that customer wishes to do. I would consider that to be considerate but unfortunately Bell isn't and wants your money. You will be better off with another provider (they won't be perfect, but maybe not as ignorant and arrogant as Bell, my opinion).



  4. #4
    Abom
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    Re: Bell Contract Extorsion

    Quote Originally Posted by niadanac View Post
    I would certainly disagree with the Latitude wireless rep and consider it extorsion. My opinion on contracts is when your contract is up then it's up to the provider to honour that. When there is one month left the provider can by either email, text or phone contact the customer and confirm what that customer wishes to do. I would consider that to be considerate but unfortunately Bell isn't and wants your money. You will be better off with another provider (they won't be perfect, but maybe not as ignorant and arrogant as Bell, my opinion).
    No provider, at least not in this country, calls people when their contracts are running out. There is a bill message or bill insert, but no phone call (exceptions would be corporate customers, high value, etc).

    The agreement that you signed clearly states what happens when your contract ends. You, the customer, agreed to those terms.

    You say the provider should honour the end of a contract. How are they not ? The end of a contract only states that you are not price protected on the rate plan, nor is there a termination fee if you wish to terminate your servivce. Again, read your ToC.



  5. #5
    niadanac
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    Re: Bell Contract Extorsion

    Quote Originally Posted by Abom View Post
    No provider, at least not in this country, calls people when their contracts are running out. There is a bill message or bill insert, but no phone call (exceptions would be corporate customers, high value, etc).

    The agreement that you signed clearly states what happens when your contract ends. You, the customer, agreed to those terms.

    You say the provider should honour the end of a contract. How are they not ? The end of a contract only states that you are not price protected on the rate plan, nor is there a termination fee if you wish to terminate your servivce. Again, read your ToC.
    Thank you for your reply and I believe that I said it was in my opinion. Sure every provider is doing it but does that make it right. Surely the contract is between the provider and the customer (client) or does the provider not have a responsibility -- no let me rephrase that -- shouldn't they have a responsibility to tell the customer 30 days before the contract ends and find out what that customer wants to do.. Again this is just my opinion and carries no weight with anyone..



  6. #6
    Abom
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    Re: Bell Contract Extorsion

    Quote Originally Posted by niadanac View Post
    Thank you for your reply and I believe that I said it was in my opinion. Sure every provider is doing it but does that make it right. Surely the contract is between the provider and the customer (client) or does the provider not have a responsibility -- no let me rephrase that -- shouldn't they have a responsibility to tell the customer 30 days before the contract ends and find out what that customer wants to do.. Again this is just my opinion and carries no weight with anyone..
    Well now we're getting into opinions Do I think the provider should contact the customer (I assume you mean via phone call since there is already a bill message sent to soon-out-of-contract customers) 30 days before contract end ? It would be nice, for sure. It would also be great customer service, in my opinion.

    However, with the amount of customers there are, it's also not feasible from a staffing standpoint. And again, the terms are laid out in the contract, all a customer has to do is read their contract and it will tell them.



  7. #7
    Blockaide34
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    Re: Bell Contract Extorsion

    I've had nothing but problems with Bell, and I just resigned for an upgrade and now I'll be buying my way out of my account.

    If they said 2 months would cost you 400$, I'm screwed if I need to buy 2 years out.
    kelster_61 likes this.



  8. #8
    NiKTaMeR
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    Re: Bell Contract Extorsion

    I think we are missing the point here ... the fact is that there is no way in hell Bell would charge 400$ for 2 months early termination of the line ... There is a 20$ per month fee UP TO A MAXIMUM OF 400$. I don't want to be a ***** there but even if I didn't know the truth I wouldn't have believed the first rep who told you that you needed to pay 400$ to bail out of 2 months in a 3 years contract. What I have learned from dealing with Videotron, Rogers and other crappy customer ''service'' is that if something seems fishy, I just flat out hang up and call back.

    My 02 cents...
    NiK



  9. #9
    kelster_61
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    Re: Bell Contract Extorsion

    My bell contract expires on September 22nd, 2012. I just received a bill and no where is there any insert or any other type of notice that my contract is expiring. In addition, I got conned into getting a "free" turbo stick. Then I'm charged $35.00 a month for it and my rep tells me that because I am on a business share plan, it automatically divides the total cost among the 4 sharers. Then I look online and it says the monthly fee automatically adjusts according to monthly data usage $20.00 up to 100 mb and $35.00 for 100 - 500 mb. I dont like Bell Mobility and I dont like the reps either. You reps must be on commission.



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