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WARNING! If you master reset your phone, all of your personal data stored on the phones internal memory will be deleted, including contacts, media files, downloaded content, ringtones etc. In addition, all of the settings will be restored to factory values.
NOTE: Before master resetting the phone, you can visit this thread to learn more about backing up and restoring data on the HTC Desire 728. Additionally, you can check out the following link for a guide on using HTC Sync Manager to sync / transfer data.
Master Reset via Settings:
- Tap Apps on the home screen
- Access Settings
- Swipe to Personal and tap Backup & reset
- Enable or disable Automatic restore and Backup my data
- Tap Reset phone
- If your phone is protected by a password / PIN / pattern, enter it to proceed
- Optionally, you can enable Erase SD Card. WARNING! Enabling this option will result in the deletion of all data stored on the SD card. Make backups if necessary
- At the Warning pop-up, tap OK and your device will be reset
Master Reset via Recovery (Hardware Buttons):
NOTE: In case you cant reset the phone via Settings as it crashes, freezes etc. then you should be able to reset it from the Recovery menu instead. Recovery can be accessed by performing a combination of hardware button presses.
- Turn the phone off
- Press and hold Volume Down and Power at the same time
- When the phone shows a screen with three Androids, release the Power and Volume down keys
- You should now have access to the Recovery menu
- From Recovery, use Volume down to navigate to and highlight Wipe data / factory reset
- Press Power to highlight the selected option
- Highlight Yes delete all user data using the Volume buttons
- Press Power to select the highlighted option
- Wait for the phone to reset
- Once done, Reboot system now should be highlighted
- Press Power to select and restart your phone
Check for OS Updates:
NOTE: After a factory reset you should check if newer software versions are available. To do so:
- Open Apps
- Access Settings
- Swipe to Phone and tap About
- Tap Software information
- Tap Check now and if necessary, follow the on-screen prompts to download and install the software update
› See More: HTC Desire 728: Factory Reset and Check for OS Updates
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