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WARNING! By master resetting your phone, you will remove all personal data stored on the phones internal memory, including applications, contacts, media files and ringtones, downloaded content etc. In addition, all settings will be restored to factory values. However, data located on the SIM and SD cards will not be removed.
NOTE: Before you master reset the device, you can visit this thread for instructions on how to back up data, and this thread for a guide on how to restore data. Additionally, you can visit this thread for instructions on backing up and restoring data locally or via HTC Backup.
Master Reset via Settings:
- Tap Apps on the home screen
- Access Settings
- Under Personal, tap Backup & reset
- Enable or disable Backup my data and Automatic restore
- Tap Reset phone
- In case your device is protected by a lock screen, enter your PIN / password to proceed
- Optionally, you can enable Erase SD Card. WARNING! By doing so you will lose all data on the SD card during the reset process
- At the Warning pop-up, tap OK
- Press OK again to confirm and wait for the device to reset and reboot
Master Reset via Recovery:
NOTE: In case your phone crashes, freezes, or otherwise you are unable to reset your device via Settings, you can try factory resetting it via the Recovery menu, which can be accessed by performing a combination of button presses.
- First, turn off the device
- Press and hold Volume down
- Next, press and hold Power
- Once the phone vibrates, release Power
- Once you should gain access to hTC download mode, release Volume down too
- Navigate the menu by pressing Volume down repeatedly
- Highlight reboot to bootloader and press Power to select the highlighted option
- Press Volume down to highlight Boot to recovery mode
- Press Power
- When an exclamation mark appears on the screen, press and hold Power, and then press & release Volume Up
- Once you gain access to Android system recovery, release all hardware buttons
- Press Volume down repeatedly to navigate to, and highlight wipe data / factory reset
- Press Power to select the highlighted option
- Once the reset is complete, Reboot system now should be highlighted
- Press Power one last time to restart your device
Check for OS Updates:
NOTE: After you factory reset your device, its recommended to verify if newer software updates are available for download. To do this:
- Tap Apps on the home screen
- Scroll to Phone and tap About
- Tap Software information and check if a new update is available
- If necessary, follow the on-screen prompts to download and apply the update
› See More: HTC Desire 825: Master Reset (via Settings / Recovery) and Check for OS Updates
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