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Clear App Cache / Data:
NOTE: If one of your third party applications doesnt work as it should (crashes or freezes) or takes up too much space, you can try fixing these issues by clearing its cache. Furthermore you can try clearing the apps data.
WARNING! Clearing an apps data will remove all personal details stored within the app, such as login information, saved games, profiles, credit card information etc. As such you should try clearing the cache first.
- Tap Apps on the home screen
- Go to Settings
- Tap Apps and swipe to Downloaded or All
- Select the desired application
- Tap Clear cache > OK
- If necessary, tap Clear data > OK
Reboot in Safe Mode and Remove an App:
NOTE: In case a third party app causes issues on your phone and prevents you from uninstalling it, you can reboot in safe mode and dispose of it from there. In safe mode all third party applications are disabled. To enable safe mode:
- Wake up the screen
- Press and hold the Power button
- In the dialog box, tap and hold Power off
- When prompted to enter safe mode, tap OK
- To remove an app in safe mode, go to Settings and tap Apps
- Swipe to the Downloaded tab
- Select the desired app and tap Uninstall > OK
- To exit safe mode, press and hold the Power key and reboot your phone as you would do normally
Wipe the Phones Cache Partition:
NOTE: If your phone is not working correctly and you intend to master reset it, try clearing the cache partition first. This can solve the same issues a factory reset would, without losing any personal data stored on the internal memory. To wipe the cache:
- Turn off the phone
- Press and hold Volume Down and Power at the same time
- Release the buttons when the display turns on. You should see a menu with blue lines of text
- From the menu, press Volume down / up repeatedly to navigate to and highlight Recovery mode
- Press Power to select the highlighted option. The next screen should depict an Android robot with an exclamation mark
- Press and hold Power, then press and release Volume Up
- In the recovery menu, use the volume rocker to highlight wipe cache partition
- Press Power to select the option
- When prompted to reboot system now, press Power again and your device should restart with a clear cache partition
NOTE: If clearing the cache did not help, you can visit this thread to learn how you can master reset your phone.
› See More: Motorola Moto X Play: Clear App / Phone Cache; Reboot in Safe Mode
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