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  1. #61
    jacob11
    jacob11 is offline
    Phone Expert

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    1,084 - liked 12 times

    Re: why does everyone keep saying sprint sucks?

    They have the best rates on their plans.
    The fastest data.
    Plus, you also get the ability to roam on Verizon's network! (for free!)
    Yeah, the phone selection isn't all that, but it is getting better at a rapid pace.
    Customer service is top notch for me. (never had a problem)


    See More: why does everyone keep saying sprint sucks?




  2. #62
    wbpo5l
    wbpo5l is offline
    Newbie

    Posts
    1

    Re: why does everyone keep saying sprint sucks?

    What good are great plans if you can't use them?

    My HTC EVO 4G LTE is one of the best hardware phones on the market. But there is no LTE service in the Raleigh area. There is no Sprint service period at my home in Cary or my office in Durham so I am only able to use the phone when there is wi-fi.

    Yeah, Sprint sucks!



  3. #63
    Woody426
    Woody426 is offline
    Junior Member

    Cell Phone
    HTC EVO 4G
    Carrier
    Sprint PCS
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    18 - liked 1 times

    Re: why does everyone keep saying sprint sucks?

    I have had several carriers in the last twenty one years, Sprint by FAR has the worst customer service of all that I have dealt with. One HUGE problem is a serious inability to communicate using proper English. I am referring to Americans speaking with a heavy "Ghetto twang" to their voice. During my most recent battle with Sprint I had four people in my office with my desk phone on speaker (had to use it because my Sprint phone didn't work at the time) NONE of us in the office could decipher what "Lucretia" was trying to say, it was truly sad. When the customer is not able to understand the "customer service" representative the conversation is doomed from the start, I was eventually transferred to "Danita" and guess what, the same issue. I actually run the Customer Service Department for my company, we were fascinated by the number of times I was transferred AND the number of times my call was "dropped", mind you I was on a land line. I have actually documented the entire exchange and it is now part of our Power Point training presentation listed under "NEVER UNDER ANY CIRCUMSTANCES DO THIS" .
    Yes Sprint is a LITTLE cheaper, yes Sprint has true unlimited data (when you can use it), BUT is all that really worth the headache?
    Bottom line is, their customer service is abysmal, there coverage is at times spotty, 4G? not a chance unless your in a MAJOR metropolitan area, their equipment is marginal. Is it worth the early termination fee to leave? for me right now it isn't. The interesting thing would be if they offered a "onetime amnesty" where anyone who wanted out of their contract early could get out if the returned all of their Sprint equipment, I wonder what the exodus would be like?
    I'm sure there are people who are happy with Sprint, I have yet to meet one myself but I'm sure they exist, I mean I haven't met a member of the international ping pong hall fame, I'm sure they exist in probably the same numbers, I just have yet to encounter them.



  4. #64



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