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  1. #1
    Simon C
    Guest
    I got a new W880i on Orange last week when Phones4U called me up and offered
    me an early upgrade (they are paying off the remaining couple of months of
    my current Voda contract). "Great!", I thought.

    I got hold of the phone first thing on Thursday morning (would have been
    Wed, but I'd missed the courier and went to collect from local Royal Mail
    depot) and in the bumf it said I would be connected within 48 hours...

    Come Saturday morning my phone still wasn't registered. It would find the
    Orange network ok, but any attempt to call out would be redirected to Orange
    registrations (who can't do anything as the dealer needs to set things up
    apparently). I called phones4u to find out what was going on and they
    informed me that they had never received delivery confirmation from Royal
    Mail, but that they would tell the connections department and it would now
    be activated within 48 hours...

    So Monday morning still nothing, I call again and this time I'm told that
    the connections department are closed at weekends and so they will have only
    just got the request on Monday! Supposedly yet another 48 hours to wait.

    Well I know it's not quite 48 hours since I was last told that it was with
    connections, but it still isn't registering when I turn the handset on and I
    really fail to see how it can possibly take so long?

    Is there something I am doing wrong? The person I spoke to on the Monday
    told me I should be leaving the phone off and just turning it on every hour
    or so to see if it has registered yet - is that right? Or should I just
    leave it switched on? I'd had it on up until Monday, but after speaking to
    the person then I've been doing what they suggested and leaving it off and
    turning on every now and then, but nothing seems to be happening. Should it
    be fairly instantaneous when it registers? Should I get a SIM update
    immediately? I'm certainly expecting to need one as my handset currently
    doesn't show any of the SMS menus - which I'm hoping is just the SIM doing
    weird things rather than the handset being wonky (I have a vague
    recollection of having a similar thing before that was sorted out with a SIM
    update).

    So frustrating having the (admittedly lovely) handset, but not being able to
    actually use it for anything useful other than play with the menus!





    See More: How long can it take to activate a SIM?!



  2. #2
    Colin Wilson
    Guest

    Re: How long can it take to activate a SIM?!

    > I got hold of the phone first thing on Thursday morning (would have been
    > Wed, but I'd missed the courier and went to collect from local Royal Mail
    > depot) and in the bumf it said I would be connected within 48 hours...


    Try switching it off and on again - a colleague needed to power-cycle
    hers for it to register properly.



  3. #3
    Jon
    Guest

    Re: How long can it take to activate a SIM?!

    SimonC@nospamthanks.com declared for all the world to hear...
    > So Monday morning still nothing, I call again and this time I'm told that
    > the connections department are closed at weekends and so they will have only
    > just got the request on Monday! Supposedly yet another 48 hours to wait.


    COnnections closed on the weekend? The busiest period of trade? That's a
    good one!

    > Well I know it's not quite 48 hours since I was last told that it was with
    > connections, but it still isn't registering when I turn the handset on and I
    > really fail to see how it can possibly take so long?


    It takes about 2 minutes. They simply have not done it.

    > Is there something I am doing wrong?


    Apart from buying from P4U? No mate, not your fault.

    > The person I spoke to on the Monday
    > told me I should be leaving the phone off and just turning it on every hour
    > or so to see if it has registered yet - is that right?


    Yes, absolutely.

    > Or should I just
    > leave it switched on? I'd had it on up until Monday, but after speaking to
    > the person then I've been doing what they suggested and leaving it off and
    > turning on every now and then, but nothing seems to be happening. Should it
    > be fairly instantaneous when it registers? Should I get a SIM update
    > immediately?


    Pretty much. And calls will not get redirected to 980.

    > I'm certainly expecting to need one as my handset currently
    > doesn't show any of the SMS menus - which I'm hoping is just the SIM doing
    > weird things rather than the handset being wonky (I have a vague
    > recollection of having a similar thing before that was sorted out with a SIM
    > update).


    Perfectly normal for a non-activated SIM.
    --
    Regards
    Jon



  4. #4
    Simon C
    Guest

    Re: How long can it take to activate a SIM?!

    "Jon" <spam@jonparker.plus.com> wrote in message
    news:MPG.20741ad7d403303e98a83d@text.usenet.plus.net...
    > SimonC@nospamthanks.com declared for all the world to hear...


    >> Is there something I am doing wrong?

    >
    > Apart from buying from P4U? No mate, not your fault.


    Well I wasn't planning to this time around - but they called me up and
    offered to pay off my old contract two months early, and the salesperson on
    the phone was actually very polite and helpful. My current handset (BenQ
    Siemens EF81) has been awful (terrible battery life, very buggy firmware,
    phone frequently turning off in the middle of calls etc.) and I've been keen
    to replace it ASAP, so I was convinced to take the new contract early.

    Thanks for the rest of your (and everyone else's) replies - it sounds like
    there is just awful communications between the various P4U departments. I
    just hope the thing finally gets connected today!





  5. #5
    Jon
    Guest

    Re: How long can it take to activate a SIM?!

    SimonC@nospamthanks.com declared for all the world to hear...
    > Well I wasn't planning to this time around - but they called me up and
    > offered to pay off my old contract two months early, and the salesperson on
    > the phone was actually very polite and helpful.


    How is it polite to cold call?
    --
    Regards
    Jon



  6. #6
    Ivor Jones
    Guest

    Re: How long can it take to activate a SIM?!



    "Jon" <spam@jonparker.plus.com> wrote in message
    news:MPG.20756ba82ac8319b98a841@text.usenet.plus.net
    > SimonC@nospamthanks.com declared for all the world to
    > hear...
    > > Well I wasn't planning to this time around - but they
    > > called me up and offered to pay off my old contract two
    > > months early, and the salesperson on the phone was
    > > actually very polite and helpful.

    >
    > How is it polite to cold call?


    Hmm, well if someone rang me up and offered me money.....!

    Ivor





  7. #7
    Tim Downie
    Guest

    Re: How long can it take to activate a SIM?!

    Ivor Jones wrote:
    > "Jon" <spam@jonparker.plus.com> wrote in message
    > news:MPG.20756ba82ac8319b98a841@text.usenet.plus.net
    > > SimonC@nospamthanks.com declared for all the world to
    > > hear...
    > > > Well I wasn't planning to this time around - but they
    > > > called me up and offered to pay off my old contract two
    > > > months early, and the salesperson on the phone was
    > > > actually very polite and helpful.

    > >
    > > How is it polite to cold call?

    >
    > Hmm, well if someone rang me up and offered me money.....!


    ....you'd know that there just *had* to be a catch. TNSTAAFL.

    Tim






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