pimpc,...
If you have a K7 rave, go into "messages" and then "virgin alerts" and you will probably see "load new ringtone".... just click "ok". When you order a ringtone through VM, if you dont get the first message, that is where the ringtone lives for 72 hrs. If after 72 hours the ringtone is still not successfully downloaded the money is credited back to the account automatically...
<-- You friendly Virgin Mobile employee....