I have a Kyocera Xcursion. Last night, the thing powered itself down. When turning it back on, it asked for an UNLOCK CODE. As I have never used a code on this phone, or any other with this phone number, I had no idea what to even try. I called the service provider (Cricket). They had me try the last 4 digits of my number...didn't work. Then they had me enter 0000...didn't work. At that point, they told me I'd have to go into the store and have them pull the code out. Today, I took it into the store, and they hooked it up to their computers and tried to pull out the code for 2 hours before giving up. They said their computers wouldn't even read that this phone was connected. When they plugged it into their computer, the screen would just flash off and on. They said my warranty would not cover this phone as I couldn't prove that I didn't change the code. I've had this phone for 1 month. One month ago, I had to file an insurance claim on another phone due to damage. I paid an $85 deductible for this phone. Is there a way to get whatever code is attached to this phone? All I can do now is answer incoming calls. I can't call out, get my voicemail, etc.

Thanks


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