Same exact problem here. I actually bought two, yep you read right, two chocolates for my sons. Have had them less than 24 hours now and have spoken with tech support 3x so far.
"Connect failure. Please check your cable connection to the PC."
Over, and over, and over again.
It's really frustrating, and I can hardly believe that my provider, V Wireless, is getting away with this. The mp3 features are exactly why we purchased these phones in the first place.
Anyway (my apologies for venting), any helpful information would be greatly appreciated.
Renni